Update Service Crashing

General Discussions
1

Hey everyone. I have been noticing that when I attempt to launch the update from the webpage, it fails. I did some digging and noticed that the Update Service isn’t actually running. When I look at that logs, it looks like its setting the Appdata Path to A:.

My current config has my appdata on a Raid 1 SSD mounted to E. Transcoding and all Appdata work find. I’m not sure if there is a mis-configuration that I’m missing or what.

Here is the log:

Jan 29, 2020 17:51:48.114 [8004] INFO - Plex Update Service v1.18.5.2309-f5213a238 - Microsoft PC x64 - build: windows-x86
Jan 29, 2020 17:51:48.115 [8004] INFO - Windows version: 6.2 (Build 9200), language en-US
Jan 29, 2020 17:51:48.115 [8004] INFO - 16 2394 MHz processor(s): Architecture=0, Level=6, Revision=11266 Processor Identifier=Intel64 Family 6 Model 44 Stepping 2, GenuineIntel
Jan 29, 2020 17:51:48.115 [8004] DEBUG - “C:\Program Files (x86)\Plex\Plex Media Server\Plex Update Service.exe”
Jan 29, 2020 17:51:48.109 [7400] DEBUG - Main Thread
Jan 29, 2020 17:51:48.109 [7400] DEBUG - Creating UpdateService singleton
Jan 29, 2020 17:51:48.110 [7656] DEBUG - Win32Service::serviceMain: RegisterServiceCtrlHandlerEx
Jan 29, 2020 17:51:48.110 [7656] DEBUG - Win32Service::sendServiceStartPending - SERVICE_START_PENDING
Jan 29, 2020 17:51:48.110 [7656] DEBUG - Win32Service::serviceMain: Call initialize()
Jan 29, 2020 17:51:48.110 [7656] DEBUG - UpdateService::initialize: Plex Update Service
Jan 29, 2020 17:51:48.110 [7656] DEBUG - Win32Service::serviceMain: Finished initialize()
Jan 29, 2020 17:51:48.110 [7656] DEBUG - Win32Service::sendServiceRunning - SERVICE_RUNNING
Jan 29, 2020 17:51:48.110 [7656] DEBUG - Win32Service::serviceMain: Call run()
Jan 29, 2020 17:51:48.110 [7656] DEBUG - Running Plex Update Service
Jan 29, 2020 17:51:48.110 [7656] DEBUG - Listening for remote procedure calls…
Feb 10, 2020 21:18:17.601 [0156] DEBUG - Setting Local Appdata Path: A:
Feb 10, 2020 21:18:17.604 [0156] ERROR - Error creating directory “A:\Plex Media Server”: The system cannot find the path specified
Feb 10, 2020 21:18:17.607 [0156] DEBUG - Log rotation requested.

2

Did you change the LocalAppData path away from the default folder location?
If so, did you also change the registry key which is mentioned in the “Addendum” of this article [HowTo] An extended guide on how to move the Plex data folder on Windows to the same location? It should be.

Is your appdata folder on an encrypted drive? If so, set the startup mode of the update service to “delayed”.

3

Ah. That helped perfectly. I must have missed that registry identifier in the article.

Thank you.