Ok so this is getting a bit old now so I figured I would ask for some help. In the past 3mo or so every time there is a new version of Plex I click on download, it downloads fine… then I click on install… and it appears to be installing and when it loads back up I am still at the same version.
Ok so I manually download the new version and manually install it into the same folder and then it works… until the next server update where I have the same issue again… rinse and repeat… I’d really like to be able to just update normally as the product was designed to do.
Have you manually shut down PMS or restarted your computer anytime since this started? The update through the Web app is controlled by another program running in the background called Plex Update Service. This doesn’t get shutdown when you install a newer version and the old version keeps running. There have been times when this service doesn’t work right and if you are still running an old version you get the same results.
Alternatively, are you running PMS as a service? The updater does not work in that case.
Oh. You do not have debug logging enabled on your server. Please enable that first, try to do the auto update, and get me a new log. Providing the zip is perfect.
Shut down PMS, waited and restarted. Tried update again.
Here are new logs
Yes that is a valid path, always been there from day 1 and updated fine using that path for over a year. Appdata is 50GB+ so I needed to put it on another drive. This is a large library and the entire drive is dedicated to PMS.
Exit PMS and make sure all Plex related programs are closed from the task manager. Then repair the install of PMS. When that launches see if the update service is running.
if you go to windows control panel/settings > add remove programs > search for plex media server > modify > then choose repair from the setup/uninstall dialog.
Hmmm… When I click repair it opens a window asking me for PMS.exe… not sure what it is doing… Assuming it wants the setup file… should I point it to the newest version I just downloaded manually?
EDIT: I found the same 1.24.5.5173 PMS setup file and pointed it to that, it completed the repair. Plex update service is running now :). Trying update again now.
I don’t know, but your question leads me to believe that there are some paths somewhere in windows and/or plex config that are pointing to the wrong place.
Also, to re-iterate, and just because ‘it was working before’ is irrelevant, you absolutely should not have the data folder inside the application folder. Application and data should be in separate paths.
