Updated to 1.14.0.5470 on Mac and now crashing on launch

Plex Media Server Desktops & Laptops
1

Server Version#: 1.14.0.5470-9d51fdfaa
macOS: 10.14.1

I ran the updater from 1.13.5.5332 to 1.14.0.5470 from the web UI, and then I remember it saying there was some sort of error. So I quit the server, and then after that I’ve not been able to get the server to run because it keeps crashing on launch.

This is the error message in console:

Plex DLNA Server[1791:97875] NEPTUNE_LOG_CONFIG not found in 'Info.plist'
****** PLEX MEDIA SERVER CRASHED, CRASH REPORT WRITTEN: F750F2BA-855D-46B1-9347-4AFB2214CFAD

I’d really prefer not to uninstall and lose all my metadata. Reinstalling the 1.14.0.5470 app from the official download page makes no difference.

Any other steps I can try? I’m not sure how I can roll back to the previous version, but I’d be happy to do that if instructions were available.

2

This is a known issue. A fix will be available in PMS 1.14.1
Until then, downgrade to an earlier PMS version.

3

Thanks, but how do I downgrade to an earlier version? I tried following the instructions here (OSX Rollback Update) but that doesn’t work because the app says it’s incomplete or corrupted. I suspect that’s a new byproduct from macOS Mojave’s security settings.

4

I had the same issue. You can download previous version through this link:

https://downloads.plex.tv/plex-media-server/1.13.5.5291-6fa5e50a8/PlexMediaServer-1.13.5.5291-6fa5e50a8-OSX.zip

They just provide the public link to the latest version but it’s easy to replace the version from the link with an older one.

Cheers.

5

Thanks for posting this. However, now it says i have an error and won’t sign me in. Boy, plex really screwed the pooch on this update. And the ROKU app blows as well. I’m so disappointed.

6

I just discovered this issue yesterday… I’m going to try rolling back a version. Thanks for posting the link.

EDIT: going back to the version posted worked. Thank You

7

I just ran into Plex Server crashing after update to 1.14.0.5470.
After several unsuccessful tries of starting after a complete reset, a rollback to PlexMediaServer-1.13.9.5456-ecd600442-OSX get the server running again.

My question is: Is the issue identified ? Will it be fixed in the next version ? How will I know?

8

So should we not update pms going forward, if we had this issue?

9

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