Updates not working with qnap ts 431p

Plex Media Server NAS & Devices
1

Server Version# 1.13.4.5271
Player Version#:
When trying to update the Plex server on my qnap ts 431p manually like on the past worked fine, but recently the last to updates won’t install I keep getting message the following items could not be installed see system log and there is nothing post in the log

2

Can you please provide a screen shot of this error message?

I have seen one other report of it.

Also please provide your firmware version and other appropriate QNAP specific details

3

And adding to @ChuckPa here

Please specify the exact filename of the qpkg file you add to the AppStore.
And I mean what the name of it is on your local workstation

4

Thanks For Quick Response Attached is a screen shot of the error message and below is the firmware information

Thanks,

Jeff

Firmaware Version: 4.3.4.0675 build 20180810

CPU: Annapurna Labs Alpine AL212 Dual-Core ARM Cortex-A15 CPU @ 1.70 ghz

Memory 1000. MB

5

This is the file that was directly downloaded from the Plex Media Player

PlexMediaServer_1.13.5.5332-21ab172de_arm-x31plus.qpkg

6

Does the checksum match?

7

Yes checksum is matching

8

@jeffreyhopper

There is a way to install IF YOU ARE ABSOLUTELY CERTAIN your download is both correct and not damaged.

You can attempt to install it via the command line and bypass App Center. This will tell you if the issue is with App Center or the package itself.

  1. Upload the file to a share on your NAS
  2. Open a shell & sign in to it.
  3. Change the permission of the qpkg file to chmod +x (allow execution)
  4. Now “execute” the package. “./plexmediaserver-blah-blah.qpkg”
  5. If it installs, the issue is with App Center which you can report to QNAP.
  6. If it fails to install, you either have the wrong package for your system or a much larger problem
9

Thanks for all the help I went through the steps and everything worked fine. Looks like I will be reporting issue with snap

Thank

Jeff

10

Before doing so, do reapply the PMS in AppCenter, using another browser…

Could be a Plugin to your browser, since I just tested with browser upload to an x31P QNAP, using Chrome with the exact same version of PMS as you did, and it worked just fine

11

I will have to give that a try on the next update to see if it works here as well

12

You can simply re-apply on top without any risk :wink:

13

I actually tried on another Mac and in fact it did install

14

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