Hi
All of a sudden my music libraries does not update new songs
If i add some new songs to the folder, then click update library it just spins for ever.
if i remove the new song and click it spins for a few seconds and stops
it seems the Movie libraries are updating … just not music libraries …
Can someone assist asap please? not sure why that would happen
I am on latest plex and also restarted plex
UPDATE : just added a new movie to the movie folder and it updated fine …
having issues with music libraries updating
99% of the time when PMS can update and see new media but not see other new media, the problem is based on File Permissions.
PMS is a different user than you are (on some operating systems). It must have permission to read the new media. Just because you can see it does not guarantee it PMS can
You’ll probably need to upload your logs as they might point to a corrupt file that’s hanging things up.
Logs attached
@mdnitoil said:
You’ll probably need to upload your logs as they might point to a corrupt file that’s hanging things up.
Logs attached …
@ChuckPA said:
99% of the time when PMS can update and see new media but not see other new media, the problem is based on File Permissions.PMS is a different user than you are (on some operating systems). It must have permission to read the new media. Just because you can see it does not guarantee it PMS can
understood, but i am adding the songs the same way as i always do … permissions are inheritted from folders above, all other songs in there are showing fine .
PMS does not just not show the song… the update circle spins for ever …
Thank you for the logs.
I have a question about your file structure in E:\Music\English
From what I see there, you do not have any of them in the proper structure. The structure should be E:\Music\English\Artist\Album\Track - Title
This is the single most prevalent error found in your log file… It looks like this:
Apr 11, 2017 14:15:47.886 [4592] ERROR - Error getting album result: 0x10820003 (Item not found)
Apr 11, 2017 14:15:47.887 [4592] ERROR - Error getting album result: 0x10820003 (Item not found)
Apr 11, 2017 14:15:47.887 [4592] ERROR - Error getting album result: 0x10820003 (Item not found)
Apr 11, 2017 14:15:47.887 [4592] ERROR - Error getting album result: 0x10820003 (Item not found)
Apr 11, 2017 14:15:47.888 [4592] ERROR - Error getting album result: 0x10820003 (Item not found)
Apr 11, 2017 14:15:47.888 [4592] ERROR - Error getting album result: 0x10820003 (Item not found)
Apr 11, 2017 14:15:47.888 [4592] ERROR - Error getting album result: 0x10820003 (Item not found)
Apr 11, 2017 14:15:47.888 [4592] ERROR - Error getting album result: 0x10820003 (Item not found)
Apr 11, 2017 14:15:47.889 [4592] ERROR - Error getting album result: 0x10820003 (Item not found)
Apr 11, 2017 14:15:47.889 [4592] ERROR - Error getting album result: 0x10820003 (Item not found)
Apr 11, 2017 14:15:47.889 [4592] ERROR - Error getting album result: 0x10820003 (Item not found)
Apr 11, 2017 14:15:47.890 [4592] ERROR - Error getting album result: 0x10820003 (Item not found)
Apr 11, 2017 14:15:47.891 [4592] DEBUG - Gracenote: Gather Fingerprint for E:\Music\English\Bad Romance.mp3
What it is doing here is:
The best course of action I can recommend is to first take some of these songs you are having trouble with,
When this completes successfully again, you will know you have all the conflicts
Now begin by creating properly structured directories for the media you’re working on. Music is a real ‘pain’ to work on. I use Picard as my renaming tool. It figures out everything before renaming and then after renaming, it is ready to give to PMS which will match it instantly and without issue.
If you would like more details about renaming, Please see the link in my signature about Media Preparation
@ChuckPA said:
Thank you for the logs.I have a question about your file structure in
E:\Music\EnglishFrom what I see there, you do not have any of them in the proper structure. The structure should be
E:\Music\English\Artist\Album\Track - Title
This is the single most prevalent error found in your log file… It looks like this:
Hi
I have always had the structure like this, and all other tracks have shown on Plex without issues …
saying that, that might be the reason i get this issue: https://forums.plex.tv/discussion/266838/bug-new-song-wrong-cover#latest
why all of a sudden are my new songs doing this though? i am trying with one song or a few and i get the same issue …
If you will share for me a few song titles, I will see if it’s a problem with Gracenote or Plex.
If it’s a Gracenote problem, all other songs will be ok except for those few.
@ChuckPA said:
If you will share for me a few song titles, I will see if it’s a problem with Gracenote or Plex.
If it’s a Gracenote problem, all other songs will be ok except for those few.
I have added:
It Ain’t Me
Slide
On My Mind
Solo Dance
Stay
Symphony
But Last week i added Rockabye, Castle on the Hill, Shape Of You and they all worked fine …
While I go through those, Please check for embedded metadata in the files. (Titles / tags). PMS is VERY sensitive to them.
I am not asserting PMS is regression free but this is the first I’ve seen this type issue. With all the testing and helping others I do here, I would hope I’d have seen it long before it made its way out to you.
can not see anything embedded
added some files for you to see the file properties
Also just checked with MP3 Tag and all looks normal to me … nothing embedded just what i have put in there
You do need to correct the file name. “A It Ain’t Me.mp3” is not correct. You have the embedded title correct but the file name is incorrect. PMS uses the file name first. What you are giving it is conflicting information.
You may have been lucky until now but I am expressing to you how media is to be named to be reliable.
Album tracks are to be named, as so defined in the naming conventions here: https://support.plex.tv/hc/en-us/articles/200265296-Adding-Music-Media-From-Folders
Artist/
Album/
Track - Titlethe “A It Ain’t Me.mp3” was just me testing something
I have just emptied Trash and moved the song “Symphony.mp3” into the English folder
Done Update Library and it is spinning
I have added most recent logs to check why Symphony is not loading.
Also, can you tell me which files to check for errors so i can also troubleshoot in future?
Also how do i “Clean Bundles” and what does it to?
@ChuckPA said:
You do need to correct the file name. “A It Ain’t Me.mp3” is not correct. You have the embedded title correct but the file name is incorrect. PMS uses the file name first. What you are giving it is conflicting information.You may have been lucky until now but I am expressing to you how media is to be named to be reliable.
Album tracks are to be named, as so defined in the naming conventions here: https://support.plex.tv/hc/en-us/articles/200265296-Adding-Music-Media-From-Folders
Artist/ Album/ Track - Title
Also another question on this is, if it is a single what Folder do you put it in?
for example the It Ain’t Me Song is a single.
What if there are 2 artists on a song?
This is the reason i used to have all songs in one folder …
I do not mind changing to that structure, just need to know how to deal with the above scenarios
When it comes to singles, I always defer to how Musicbrainz (Picard) wants it. It knows far better than I plus it has the official name & classification. In some cases, you will end up with a “Various Artists” directory and the singles. If that’s how they have it classified, that’s how it must be named for PMS to query and find it.
so what ever album name and Artist name Picard says create them folders and put the song in there?
I am assuming Picard just renames and does not create folders or move songs.
Any luck with the last lot of logs?
I am seeing the other songs do appear now on PMS, but it takes some time … (without moving any files around)
