User could not be authenticated

Plex Players Mobile Devices
1

Server Version#:1.23.2.4656
Player Version#: 8.18.2.258.250

Weird. Just out of the blue I get an error “User could not authenticate” on my server with just my account on any Android device. Signs in on web just fine. Changed my password just in case and still getting the error. Setup Plex on wife’s phone and tried that with same error. Tested daughter’s tablet with my account, same error. Pixel 4, pixel 3 and a Galaxy tab all have the same issue.

I found an older article saying to delete all authorized devices including server (then reclaim) but this did nothing either. This must be one of the awesome Plex premium features! :slight_smile:

2

Are you using spaces in your password?
Or one particularly rare special character at the beginning or end of your password?

3

Actually I am.y previous and new both have spaces. It only started doing this this morning. I will try removing the spaces and trying it again.

Thank you for responding so quickly.

4

Well what do ya know! Fixed!

5

Thanks for getting back! This needs to be investigated properly.

6

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