User star rating / Rate & Review button is nowhere to be seen

Plex Players
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Server Version:

  • 1.41.0.8994-f2c27da23 on macOS Sequoia 15.0.1 (24A348)

Player Version:

  • iPad mini 6: 8.40
  • Apple TV 4K: 8.40 (9370)
Others

Android, Windows and macOS (both Plex for Mac and Plex HTPC) clients, which aren’t concerned by this issue, are also all up to date.

Problem description:

  1. Since the release of the new rating and review system, the user star rating / Rate & Review button is nowhere to be seen (should be displayed above the Play button) on the iPad and Apple TV clients. Thus, it is impossible to rate on these platforms.

  2. This only occurs if SYNC MY WATCH STATE AND RATINGS is turned on under Account Settings. Turning it off fixes the issue and the user star rating / Rate & Review button is then again displayed correctly but this is obviously not a solution as I want to keep that sync on.

  3. Changing the RATINGS & REVIEWS FROM value under Account Settings has no influence on the issue.

  4. This problem only occurs on my good old account with a lifetime Plex Pass. I have no other account to experiment with but from discussions I’ve had with other users on Reddit, I can tell they aren’t able to reproduce the issue.

  5. Guest and managed accounts don’t suffer the issue. Note that these don’t have SYNC MY WATCH STATE AND RATINGS under Account Setting obviously, thus no synchronisation, thus no problem, as those aren’t real accounts.

Screenshot

Screenshot
Screenshot573×873 114 KB

More details

My username had a space in it because it apparently was a thing back in 2020. I thought that it may be the cause of the issue if, maybe, it couldn’t be read and synced correctly somehow on those platforms, so I removed it but to no avail, issue’s still here.

Also note that I am aware of and already experienced that recurring bug when the user star rating also wouldn’t be displayed in the prior versions already, but back then you just had to go back and reopen the detail page to fix it. This is no longer a thing as it is now permanent. That being said, the new issue this topic is about may be linked to that bug somehow as the same exact platforms, iPad and Apple TV, are concerned.

Is something wrong with my account, on the backend side of things?

If that is the case, can Plex do anything to fix it, please?

Not sure it can help in this case but here are the logs:
Plex Media Server Logs_2024-10-21_11-22-39.zip (3.0 MB)

Sync my watch state and ratings - Breaking core features
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Does anything change if you enable “Display activity from my friends on detail pages” on this page: https://app.plex.tv/desktop/#!/settings/online-media-sources

(you might have to restart the app on the phone or “Switch User” to pick up the change in your account)
I am trying to find out if there is an unforeseen interaction between various user preferences.

1 Like
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You are a genius!

I enabled it and can confirm that everything is displayed correctly now.

This obviously remains an unforeseen behaviour that should be fixed, guess we can agree on that, but for the time being I’m OK to keep that setting enabled as I don’t have any friends on Plex.

Thank you very much!

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Thanks for reporting, that definitely looks like a bug. I will pass this on to the team

1 Like
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