Username Icon Query/Problem

General Discussions
1

I recently wanted to change the icon I use for my Plex username in both web and mobile and once I did it, noticed that only parts of the web and mobile user the gravatar image and the other parts use the plex (forums) image?

 

is that normal or what is going on here?

 

 

thanks

 

 

 

2

bump

3

Can I get someone from Plex Team to weigh in here please.

4

Can I get someone from Plex Team to weigh in here please.

you should post in the plex pass forums.

5

Only the forums use an avatar you explicitly set in the forums. (Though it's possible for the forums to also pull from Gravatar.) Apps definitely don't pull avatars from the forums.

Apps connecting to a particular Plex Media Server might pull cached avatar information. You can clear the [PhotoTranscoder](https://support.plex.tv/hc/en-us/articles/204041406-Where-are-Plex-Media-Server-cached-images-stored-on-my-computer-) cache for a particular server. Depending on the particular app, you may also need to clear the cache for that app, too.

6

thanks @chris c! that's exactly what I was after. Turns out the cache from both needed to be purged to see changes!

7

After purging cache from app and server all is changed except the 'now playing' screen still uses old avatar. what is happening here?

8

Your web browser also has a cache. Trash that too.

9

Your web browser also has a cache. Trash that too.

No. That makes no difference. 'Now Playing' stays with the old icon.

10

It'll change eventually. Give it time.

11

It'll change eventually. Give it time.

that won't make a difference. Its already been a few days after doing that. Something is wrong with that image, it seems it doesn't get cached like the others.

12

I have viewed the active session XML and THAT points to the correct gravatar so it seems that the the icon used in now playing is still the old one even after having used 2 different browsers.

13

Issue now resolved.

thanks

14

@Chris C said:
Only the forums use an avatar you explicitly set in the forums. (Though it’s possible for the forums to also pull from Gravatar.) Apps definitely don’t pull avatars from the forums.

Apps connecting to a particular Plex Media Server might pull cached avatar information. You can clear the PhotoTranscoder cache for a particular server. Depending on the particular app, you may also need to clear the cache for that app, too.

old post, but im trying to do this now as well… are you saying to delete the entire “photo transcoder” folder?? Isn’t that ALL the plex metadata? How long would it take to rebuild all that? Is there a more direct way to remove the avatars alone?