Verification email does not arrive

General Discussions
1

I’ve just installed a spam filter in a custom domain I own. Now changing all my accounts over to this new domain. A few companies have issues — Plex being one of them. I use a separate email for each service I use in the fromat of {company.name}@nospam.{mydomain}.{ttl} …

I’m not getting the verification email from my email change on my plex account :frowning: .

From what I’ve been seeing, some systems have been written with not-so-well-thought-out rules for sending email… some can only do {domain_name}. {valid_ttl} - they don’t like the “nospam.” prefix… could this be the case here?

2

Your new email was added to our bounce list due to it in the past previously bounced.

I’ve removed it from our bounce list, so it should be fixed now

1 Like
3

Hi Dane, I am also having the same issue. I’m going to lose access to my current email registered with my account. I went a head and added my new email but not getting any verification emails. I have checked my email server (traced messages) in office 365 exchange admin and do not see any emails reaching my server coming from plex.tv

Any help would be greatly appreciated

4

Please create a ticket here:

https://www.plex.tv/contact/?option=plex-pass-billing

5

Already did that before posting on here. I heard from people that they didn’t have much luck with help going through the contact page. So i posted here.

6

That is so untrue, and since you marked this as solved, I assume you came to the same conclusion

7

Hi dane like eveybody else ive not been able to reset my password to my plex account and even tried with a brand new email address and now just sitting here waiting for the security code … sofar NOTHING !!

8

Please contact our Accounting & Billing team, as ref. in my former post

9

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