Version 1.11.0.4666 DVR Crashed Multiple Times

General Discussions Plex Features
1

Plex Media Server Version 1.11.0.4666 running on Windows Server 2016

HD Home Run Prime Tuner

Crashed at 7pm when recordings started, restarted the Plex app, crashed again at 8pm when the next shows started.

Converted from Windows Media Center where we never had problems with recording, very frustrating to miss recordings.

Log Name: Application
Source: Application Error
Date: 1/2/2018 7:00:03 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: MEDIACENTER.thegrittons.com
Description:
Faulting application name: Plex Media Server.exe, version: 1.11.0.4666, time stamp: 0x5a447a07
Faulting module name: ntdll.dll, version: 10.0.14393.1715, time stamp: 0x59b0d8f3
Exception code: 0xc0000374
Fault offset: 0x000d9d71
Faulting process id: 0x1300
Faulting application start time: 0x01d3811ae93659d4
Faulting application path: C:\Program Files (x86)\Plex\Plex Media Server\Plex Media Server.exe
Faulting module path: C:\Windows\SYSTEM32
tdll.dll
Report Id: 43c75d26-eda9-4f0d-8126-83e95383cdbf
Faulting package full name:
Faulting package-relative application ID:
Event Xml:



1000
2
100
0x80000000000000

2299
Application
MEDIACENTER.thegrittons.com



Plex Media Server.exe
1.11.0.4666
5a447a07
ntdll.dll
10.0.14393.1715
59b0d8f3
c0000374
000d9d71
1300
01d3811ae93659d4
C:\Program Files (x86)\Plex\Plex Media Server\Plex Media Server.exe
C:\Windows\SYSTEM32
tdll.dll
43c75d26-eda9-4f0d-8126-83e95383cdbf





Log Name: Application
Source: Application Error
Date: 1/2/2018 8:00:07 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: MEDIACENTER.thegrittons.com
Description:
Faulting application name: Plex Media Server.exe, version: 1.11.0.4666, time stamp: 0x5a447a07
Faulting module name: ntdll.dll, version: 10.0.14393.1715, time stamp: 0x59b0d8f3
Exception code: 0xc0000374
Fault offset: 0x000d9d71
Faulting process id: 0x1138
Faulting application start time: 0x01d3842eb438ba69
Faulting application path: C:\Program Files (x86)\Plex\Plex Media Server\Plex Media Server.exe
Faulting module path: C:\Windows\SYSTEM32
tdll.dll
Report Id: b3a701a4-499c-480a-908e-267d8fb571e4
Faulting package full name:
Faulting package-relative application ID:
Event Xml:



1000
2
100
0x80000000000000

2302
Application
MEDIACENTER.thegrittons.com



Plex Media Server.exe
1.11.0.4666
5a447a07
ntdll.dll
10.0.14393.1715
59b0d8f3
c0000374
000d9d71
1138
01d3842eb438ba69
C:\Program Files (x86)\Plex\Plex Media Server\Plex Media Server.exe
C:\Windows\SYSTEM32
tdll.dll
b3a701a4-499c-480a-908e-267d8fb571e4





2

@ljgritton said:
Plex Media Server Version 1.11.0.4666 running on Windows Server 2016

HD Home Run Prime Tuner

Crashed at 7pm when recordings started, restarted the Plex app, crashed again at 8pm when the next shows started.

Converted from Windows Media Center where we never had problems with recording, very frustrating to miss recordings.

Log Name: Application
Source: Application Error
Date: 1/2/2018 8:00:07 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: MEDIACENTER.thegrittons.com
Description:
Faulting application name: Plex Media Server.exe, version: 1.11.0.4666, time stamp: 0x5a447a07
Faulting module name: ntdll.dll, version: 10.0.14393.1715, time stamp: 0x59b0d8f3
Exception code: 0xc0000374
Fault offset: 0x000d9d71
Faulting process id: 0x1138
Faulting application start time: 0x01d3842eb438ba69
Faulting application path: C:\Program Files (x86)\Plex\Plex Media Server\Plex Media Server.exe
Faulting module path: C:\Windows\SYSTEM32
tdll.dll
Report Id: b3a701a4-499c-480a-908e-267d8fb571e4
Faulting package full name:
Faulting package-relative application ID:
Event Xml:

Have logs corresponding to the 8pm crash - but unfortunately no crash reports got generated with a dmp of the crash

Do you have crash reporting enabled in server setting

The crash is a heap corruption crash

Check the crash reporting setting. Also after next crash do not restart the server but first see if there is a dmp file within the PLEX MEDIA SERVER folder below C:\Users\administrator.THEGRITTONS\AppData\Local\Plex Media Server\Crash Reports\1.11.0.4666-fc63598ba
If you find a dmp file, zip it and attach with a zip of the logs

3

Send crash reports to Plex is enabled

Same issue again tonight, right at the end of the recordings Plex server crashes (8pm and 9pm) and the recordings are no where to be found.

Crash dump directories were empty guessing I need to zip it before I start it again?

Attached updated logs if they help.

Thanks

4

I have the same issue- same error message with ntdll.dll as the culprit. Unfortunately wasn’t fast enough to get logs and such. Note this is on a new NUC-based W10 server I just built for DVR only.

5

@ljgritton said:
Send crash reports to Plex is enabled

Same issue again tonight, right at the end of the recordings Plex server crashes (8pm and 9pm) and the recordings are no where to be found.

Crash dump directories were empty guessing I need to zip it before I start it again?

Attached updated logs if they help.

Thanks

Thanks - still no crash report being generated. Presume the entry in the event log is identical to the earlier one ? I mean exception 0xc0000374 ?

Could you establish if it is related to the number of recordings ? or overlap?
There were two activities coming to the end and one new one starting

6

@DrEverett said:
I have the same issue- same error message with ntdll.dll as the culprit. Unfortunately wasn’t fast enough to get logs and such. Note this is on a new NUC-based W10 server I just built for DVR only.

Could you upload the logs zip please following a crash and the paste the windows application event logs text for the exceptions

7

I found a couple of links that lead to more information about crash reporting. This feature is not enabled by default.

https://support.plex.tv/hc/en-us/articles/201455336-Crash-Logs-Plex-Media-Server

I’m going to kick off some test recordings to see if I can reproduce the error. We have 2 HD Home Run Prime Tuners but only record no more than 3 shows concurrently.

8

Recorded 3 - 30 minute shows from 8 to 8:30AM this morning with no issue. Now trying to 3 - 60 minute shows from 9 to 10AM.

9

@ljgritton said:
I found a couple of links that lead to more information about crash reporting. This feature is not enabled by default.

https://support.plex.tv/hc/en-us/articles/201455336-Crash-Logs-Plex-Media-Server
https://msdn.microsoft.com/en-us/library/windows/desktop/bb787181(v=vs.85).aspx

I’m going to kick off some test recordings to see if I can reproduce the error. We have 2 HD Home Run Prime Tuners but only record no more than 3 shows concurrently.

You could try with the registry edits outlined on msdn.microsoft.com/en-us/library/windows/desktop/bb787181(v=vs.85).aspx and see if we get a dmp file that way to go with the logs for the crash

10

Crashed at 10AM. Still no crash dump files. I’ll reboot and try to reproduce it again, maybe those settings don’t apply immediately.

I also included a screenshot of the 3 recordings back with 3 more the next hour.

Log Name: Application
Source: Application Error
Date: 1/4/2018 10:00:09 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: MEDIACENTER.thegrittons.com
Description:
Faulting application name: Plex Media Server.exe, version: 1.11.0.4666, time stamp: 0x5a447a07
Faulting module name: ntdll.dll, version: 10.0.14393.1715, time stamp: 0x59b0d8f3
Exception code: 0xc0000374
Fault offset: 0x000d9d71
Faulting process id: 0x16d8
Faulting application start time: 0x01d385082a09ccda
Faulting application path: C:\Program Files (x86)\Plex\Plex Media Server\Plex Media Server.exe
Faulting module path: C:\Windows\SYSTEM32
tdll.dll
Report Id: ac0f301e-120d-4862-83de-a3c9bb0d29db
Faulting package full name:
Faulting package-relative application ID:
Event Xml:



1000
2
100
0x80000000000000

2369
Application
MEDIACENTER.thegrittons.com



Plex Media Server.exe
1.11.0.4666
5a447a07
ntdll.dll
10.0.14393.1715
59b0d8f3
c0000374
000d9d71
16d8
01d385082a09ccda
C:\Program Files (x86)\Plex\Plex Media Server\Plex Media Server.exe
C:\Windows\SYSTEM32
tdll.dll
ac0f301e-120d-4862-83de-a3c9bb0d29db





11

Setup a new test from 12-1PM and 1PM to 2PM to reproduce the issue after rebooting. Will post results later this afternoon.

12

Crashed at 1PM and I got a crash dump but it is too big to upload in the forums (80MB zipped).

Log Name: Application
Source: Application Error
Date: 1/4/2018 1:00:07 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: MEDIACENTER.thegrittons.com
Description:
Faulting application name: Plex Media Server.exe, version: 1.11.0.4666, time stamp: 0x5a447a07
Faulting module name: ntdll.dll, version: 10.0.14393.1715, time stamp: 0x59b0d8f3
Exception code: 0xc0000374
Fault offset: 0x000d9d71
Faulting process id: 0x1210
Faulting application start time: 0x01d385846bce803f
Faulting application path: C:\Program Files (x86)\Plex\Plex Media Server\Plex Media Server.exe
Faulting module path: C:\Windows\SYSTEM32
tdll.dll
Report Id: 4ed81c11-ac4a-4967-9dda-5beb2733c731
Faulting package full name:
Faulting package-relative application ID:
Event Xml:



1000
2
100
0x80000000000000

2427
Application
MEDIACENTER.thegrittons.com



Plex Media Server.exe
1.11.0.4666
5a447a07
ntdll.dll
10.0.14393.1715
59b0d8f3
c0000374
000d9d71
1210
01d385846bce803f
C:\Program Files (x86)\Plex\Plex Media Server\Plex Media Server.exe
C:\Windows\SYSTEM32
tdll.dll
4ed81c11-ac4a-4967-9dda-5beb2733c731





13

Rolling back to Plex-Media-Server-1.11.0.4633 to see if we can get recordings tonight.

14

Same issue at 5PM with version 1.11.0.4633. Rolling back to Version 1.10.1.4602 to see if the problem still exists, I know one of these last few version was working pretty reliably.

Could this be a database issue? Tempted to clear the user data and reinstall as I’m getting desperate for some sort of solution.

Log Name: Application
Source: Application Error
Date: 1/4/2018 5:00:08 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: MEDIACENTER.thegrittons.com
Description:
Faulting application name: Plex Media Server.exe, version: 1.11.0.4633, time stamp: 0x5a388662
Faulting module name: ntdll.dll, version: 10.0.14393.1715, time stamp: 0x59b0d8f3
Exception code: 0xc0000374
Fault offset: 0x000d9d71
Faulting process id: 0xe10
Faulting application start time: 0x01d385a7a9d41847
Faulting application path: C:\Program Files (x86)\Plex\Plex Media Server\Plex Media Server.exe
Faulting module path: C:\Windows\SYSTEM32
tdll.dll
Report Id: 9db3a7b4-4609-4a32-a7d9-1d9fc1e0a46a
Faulting package full name:
Faulting package-relative application ID:
Event Xml:



1000
2
100
0x80000000000000

2456
Application
MEDIACENTER.thegrittons.com



Plex Media Server.exe
1.11.0.4633
5a388662
ntdll.dll
10.0.14393.1715
59b0d8f3
c0000374
000d9d71
e10
01d385a7a9d41847
C:\Program Files (x86)\Plex\Plex Media Server\Plex Media Server.exe
C:\Windows\SYSTEM32
tdll.dll
9db3a7b4-4609-4a32-a7d9-1d9fc1e0a46a





15

@ljgritton said:
Crashed at 1PM and I got a crash dump but it is too big to upload in the forums (80MB zipped).

I uploaded a copy in my Google Drive you should be able to download it here: >
Log Name: Application
Source: Application Error
Date: 1/4/2018 1:00:07 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: MEDIACENTER.thegrittons.com
Description:
Faulting application name: Plex Media Server.exe, version: 1.11.0.4666, time stamp: 0x5a447a07
Faulting module name: ntdll.dll, version: 10.0.14393.1715, time stamp: 0x59b0d8f3
Exception code: 0xc0000374
Fault offset: 0x000d9d71
Faulting process id: 0x1210
Faulting application start time: 0x01d385846bce803f
Faulting application path: C:\Program Files (x86)\Plex\Plex Media Server\Plex Media Server.exe
Faulting module path: C:\Windows\SYSTEM32
tdll.dll
Report Id: 4ed81c11-ac4a-4967-9dda-5beb2733c731
Faulting package full name:
Faulting package-relative application ID:
Event Xml:



1000
2
100
0x80000000000000

2427
Application
MEDIACENTER.thegrittons.com



Plex Media Server.exe
1.11.0.4666
5a447a07
ntdll.dll
10.0.14393.1715
59b0d8f3
c0000374
000d9d71
1210
01d385846bce803f
C:\Program Files (x86)\Plex\Plex Media Server\Plex Media Server.exe
C:\Windows\SYSTEM32
tdll.dll
4ed81c11-ac4a-4967-9dda-5beb2733c731





Thank you for getting the dmp file. I am passing it on to the development team. Unfortunately we do not have logs that go with the crash dump - because the crash was at 13:00 and the logs were captured at 15:36 and they filled up with the oldest log being from 13:13 !

Please let me know when you find a version that does not crash. The last time these heap corruption crashes were seen was in version 1.9.5 - so the issue must have got resolved and came back in a later version

1 Like
16

@sa2000 said:

@DrEverett said:
I have the same issue- same error message with ntdll.dll as the culprit. Unfortunately wasn’t fast enough to get logs and such. Note this is on a new NUC-based W10 server I just built for DVR only.

Could you upload the logs zip please following a crash and the paste the windows application event logs text for the exceptions

Attached my Plex Logs as requested and filtered Event Logs on the server for application errors and confirmed it captured the Plex crashes, along with Transcoder crashes as well (wasn’t aware that was happening- maybe related?)

Let me know if you have questions, need additional info, or have steps to try?

The most recent example is here:

Logged

1/1/2018 7:59:00PM PST
12/31/2017 1:24:00 pm PST

Faulting application name: Plex Media Server.exe, version: 1.11.0.4666, time stamp: 0x5a447a07
Faulting module name: ntdll.dll, version: 10.0.16299.64, time stamp: 0xac8afc81
Exception code: 0xc0000374
Fault offset: 0x000da849
Faulting process id: 0xe04
Faulting application start time: 0x01d38141f5b09c15
Faulting application path: C:\Program Files (x86)\Plex\Plex Media Server\Plex Media Server.exe
Faulting module path: C:\WINDOWS\SYSTEM32
tdll.dll
Report Id: 03d22e3b-f259-420d-81dc-e29c60472181
Faulting package full name:
Faulting package-relative application ID:

Plex Media Server.exe
1.11.0.4666
5a447a07
ntdll.dll
10.0.16299.64
ac8afc81
c0000374
000da849
e04
01d38141f5b09c15
C:\Program Files (x86)\Plex\Plex Media Server\Plex Media Server.exe
C:\WINDOWS\SYSTEM32
tdll.dll
03d22e3b-f259-420d-81dc-e29c60472181

Transcoder crashes look like this:

Logged 12/31/2017 7:47:16 PM PST

Faulting application name: PlexTranscoder.exe, version: 0.0.0.0, time stamp: 0x206c6175
Faulting module name: libmfxhw32.dll_unloaded, version: 7.17.9.15, time stamp: 0x59bbe796
Exception code: 0xc0000005
Fault offset: 0x00253120
Faulting process id: 0x235c
Faulting application start time: 0x01d382b2c39d8300
Faulting application path: C:\Program Files (x86)\Plex\Plex Media Server\PlexTranscoder.exe
Faulting module path: libmfxhw32.dll
Report Id: 74faca5f-cc10-4533-a340-577af84a0a3c
Faulting package full name:
Faulting package-relative application ID:

PlexTranscoder.exe
0.0.0.0
206c6175
libmfxhw32.dll_unloaded
7.17.9.15
59bbe796
c0000005
00253120
235c
01d382b2c39d8300
C:\Program Files (x86)\Plex\Plex Media Server\PlexTranscoder.exe
libmfxhw32.dll
74faca5f-cc10-4533-a340-577af84a0a3c

17

Same issue with Version 1.10.1.4602. Rolled back to Version 1.10.1.4561 and I was finally able to keep the DVR up and running through multiple shows.

18

@ljgritton said:
Same issue with Version 1.10.1.4602. Rolled back to Version 1.10.1.4561 and I was finally able to keep the DVR up and running through multiple shows.

Thanks for the help to get the diagnostics and isolate when the issue came back. Are you sure 1.10.1.4602 crashed with same heap corruption crash ? cannot find at this point any changes between 1.10.1.4561 and 1.10.1.4602 relating to this

Could you scan the event log Application Errors for exception 0xc0000374 and check the version numbers.

19

Version 1.10.1.4602 - Event Log

Log Name: Application
Source: Application Error
Date: 1/4/2018 6:00:06 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: MEDIACENTER.thegrittons.com
Description:
Faulting application name: Plex Media Server.exe, version: 1.10.1.4602, time stamp: 0x5a31247f
Faulting module name: ntdll.dll, version: 10.0.14393.1715, time stamp: 0x59b0d8f3
Exception code: 0xc0000374
Fault offset: 0x000d9d71
Faulting process id: 0xddc
Faulting application start time: 0x01d385b0fc6d778e
Faulting application path: C:\Program Files (x86)\Plex\Plex Media Server\Plex Media Server.exe
Faulting module path: C:\Windows\SYSTEM32
tdll.dll
Report Id: 9d7b9a84-139a-408d-a1f7-dca747f417a2
Faulting package full name:
Faulting package-relative application ID:
Event Xml:



1000
2
100
0x80000000000000

2523
Application
MEDIACENTER.thegrittons.com



Plex Media Server.exe
1.10.1.4602
5a31247f
ntdll.dll
10.0.14393.1715
59b0d8f3
c0000374
000d9d71
ddc
01d385b0fc6d778e
C:\Program Files (x86)\Plex\Plex Media Server\Plex Media Server.exe
C:\Windows\SYSTEM32
tdll.dll
9d7b9a84-139a-408d-a1f7-dca747f417a2





20

Thank You for your help