Version 1.15.4.993 - can't claim my server

Plex Media Server Desktops & Laptops
1

Server Version#: Version 1.15.4.993
Player Version#: (n/a-I can’t get that far.)
Plex.tv account: tanveerspence@gmail.com

I just installed Version 1.15.4.993 on a Ubuntu Linux computer. My media server was created (name: DELLUBUNTU) and I’m getting: This server is unclaimed and not secure
Claiming this server will associate it with your Plex account.
This helps your devices find each other and helps keep your media safe.

That does not work, however, In fact, it tries to do the claim for about 2 minutes, then returns with no errors to the web application still offering the option to claim the server. If I enable Chrome browser debugging I see errors on the console: (NOTE: Due to the 2 links resrictions, the phrase plex dot tv below has been modified to (PLEXTV):

[Companion] Poll connection successfully opened with DELLUBUNTU:

chunk-2-4a32fe3f94e5…95.2-25e2ffd.js:124 [Companion] Opening long poll to DELLUBUNTU at (http)://192.168.1.7:32400/player/proxy/poll

chunk-2-4a32fe3f94e5…95.2-25e2ffd.js:124 [Companion] Poll connection successfully opened with DELLUBUNTU

chunk-2-4a32fe3f94e5…95.2-25e2ffd.js:124 [Servers] Finding resources through (PLEXTV)

chunk-2-4a32fe3f94e5…95.2-25e2ffd.js:124 POST (http)://192.168.1.7:32400/myplex/claim?token=claim-5u6gqStP6sxispFPZo5z&X-Pl…ome&X-Plex-Device-Screen-Resolution=1600x789%2C1600x900&X-Plex-Language=en 500 (Internal Server Error)

chunk-2-4a32fe3f94e5…95.2-25e2ffd.js:124 [Servers] Found 0 resources through (PLEXTV)

chunk-2-4a32fe3f94e5…95.2-25e2ffd.js:124 [Servers] Found all servers = DELLUBUNTU, (PLEXTV)

The logs are attached to the following reply due to the forum’s 2 links restriction.

2

Attaching the logs to this reply. Plex Media Server Logs_2019-05-07_10-18-05.zip (132.9 KB)

3
  1. Sign the browser out of Plex in your Plex/web app if signed in.
  2. Stop Plex
  3. Delete file “/var/snap/plexmediaserver/common/Library/Application Support/Plex Media Server/Preferences.cml”
  4. Start Plex
  5. Open an incognito window
  6. Now open http://192.168.1.7:32400/web in that new window.
4

I am assuming that this is the actual preferences file I need to delete: “var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Preferences.xml” which I did along with the stop and starts prescribed. Appears to not have made any differences. The Google Chrome developer console shows:

[Companion] Poll connection successfully opened with DELLUBUNTU
chunk-2-4a32fe3f94e5…95.2-25e2ffd.js:124 [Companion] Opening long poll to DELLUBUNTU at (http)//192.168.1.7:32400/player/proxy/poll
chunk-2-4a32fe3f94e5…95.2-25e2ffd.js:124 [Companion] Poll connection successfully opened with DELLUBUNTU
chunk-2-4a32fe3f94e5…95.2-25e2ffd.js:124 [Companion] Opening long poll to DELLUBUNTU at (http)//192.168.1.7:32400/player/proxy/poll
chunk-2-4a32fe3f94e5…95.2-25e2ffd.js:124 [Servers] Finding resources through (PLEXTV)
chunk-2-4a32fe3f94e5…95.2-25e2ffd.js:124 POST (http)//192.168.1.7:32400/myplex/claim?token=claim-GtKHy4sNV3zVomyp6ULM&X-Pl…ome&X-Plex-Device-Screen-Resolution=1600x789%2C1600x900&X-Plex-Language=en 500 (Internal Server Error)
chunk-2-4a32fe3f94e5…95.2-25e2ffd.js:124 [Servers] Found 0 resources through (PLEXTV)
chunk-2-4a32fe3f94e5…95.2-25e2ffd.js:124 [Servers] Found all servers = DELLUBUNTU, (PLEXTV)
chunk-2-4a32fe3f94e5…95.2-25e2ffd.js:124 [Companion] Poll connection successfully opened with DELLUBUNTU

Attaching a copy of the logs for this test.Plex Media Server Logs_2019-05-07_17-56-06.zip (154.6 KB)

5

You are showing me two different sets of log files:

May 07, 2019 08:49:08.973 [0xb3e99b40] INFO - Plex Media Server v1.15.4.993-bb4a2cb6c - Ubuntu snap i686 - build: linux-x86 snap - GMT -05:00
May 07, 2019 08:49:09.034 [0xb3e99b40] INFO - Linux version: 18.10 (Cosmic Cuttlefish), language: C
May 07, 2019 08:49:09.034 [0xb3e99b40] INFO - Processor               Intel(R) Pentium(R) 4 CPU 3.06GHz
May 07, 2019 08:49:09.034 [0xb3e99b40] INFO - ./Plex Media Server
May 07, 2019 08:49:08.951 [0xb469c940] DEBUG - BPQ: [Idle] -> [Starting]

May 07, 2019 17:41:38.092 [0xb3919b40] INFO - Plex Media Server v1.15.4.993-bb4a2cb6c - Ubuntu PC i686 - build: linux-x86 debian - GMT -05:00
May 07, 2019 17:41:38.093 [0xb3919b40] INFO - Linux version: 18.10 (Cosmic Cuttlefish), language: en-US
May 07, 2019 17:41:38.093 [0xb3919b40] INFO - Processor               Intel(R) Pentium(R) 4 CPU 3.06GHz
May 07, 2019 17:41:38.093 [0xb3919b40] INFO - /usr/lib/plexmediaserver/Plex Media Server
May 07, 2019 17:41:38.092 [0xb4594700] DEBUG - BPQ: [Idle] -> [Starting]

Please use only one installation package at a time.

You can’t run two concurrently on the same host. They collide when establishing the sockets needed for the clients to connect to.

6

There does appear to be a problem communicating with plex.tv with all requests to plex.tv timing out.

May 07, 2019 17:47:33.333 [0xa7aeeb40] DEBUG - HTTP requesting POST https://plex.tv/api/claim/exchange?token=xxxxxxxxxxxxxxxxxxxxcUxdf6
May 07, 2019 17:47:48.853 [0xa7aeeb40] ERROR - Error issuing curl_easy_perform(handle): 28

Is this the issue still there? If it is, then could be some network setup issue on the system

7

Good morning both, and thanks for your quick responses. I’ve attempted to stand up the PMS on a 32-bit Ubuntu desktop and, as you pointed out, I inadvertently installed first via a Snap package and then via dpkg. I’ve decided to stand up a new 64-bit Ubuntu server and will attempt the installation of PMS on that. So I’ll close out this issue and will open a new issue if I run into more problems.

8

And continued here: