Video is transcoded even though client supports hevc

Hi, I have used synology ds224+ for a while to stream plex content and it was working fine.

As a side project, I built home server using true nas on intel 2500k cpu and other old hardware

Now I know 2500k doesn’t support hevc and is too weak to transcode it, but my understanding is that all it has to do is send bytes to client which is my samsung s95f tv (2025) which supports hevc. But for some reason no matter what settings I change, it always transcodes.

Here’s same file playback on synology (intel atom cpu)

And same file on 2500k

Can someone help me understand why direct stream doesn’t work on 2500k? Server configuration might be different.

Max bitrate from the server is set to 1000. That is why it is transcoding. It’s right there in the photo under the heading “Reasons:”

Thank you for reply. Do you happen to know which setting allows to change that? Seems strange that default installation limits to 1000

You’re on a remote connection.
Either you’ve manually configured a remote bandwidth restriction in the server’s Remote Access settings (though, IIRC this is a Plex Pass feature), or your remote connection isn’t working properly and traffic is routed through a Plex Relay server (indirect/relayed connections are limited to 1 Mbps, 2 Mbps for Plex Pass members).

You should be able to confirm this in the server dashboard‘s „Now Playing“ section (there’ll be an indicator of traffic is local, remote or indirect).

Another scenario is the client configuration.
Many clients support different playback quality settings for local / remote streaming — if you’re on a remote connection and remote playback quality is set to 1 Mbps, that’ll also explain your restriction.

Thank you, @tom80H ,

I was indeed streaming through indirect connection.
Not sure how this works, as both tv and my server are on same network, but after I exposed my plex to internet in remote connection settings, connection no longer shows indirect and I’m able to directly stream whole content with no transcoding.

Definitions of “same network” can vary :wink: