Video jumps one millisecond further or a small part is missing

Plex Players Smart TVs
1

Server Version#: Version 1.29.2.6364
Player Version#: 9.10.1.36024

I started a Tv Show and had the problems that the picture jumped for a fraction every few seconds. Or the image stops very briefly and then jumps further. I don’t know how to describe it exactly but I would have a video of it. The problem is somehow with the Android TV app. I have tested it via the IOS app (Iphone & Ipad) and no problems. So it is also not on the medium itself.

It’s Direct Play. I have also tested it with transcode. Same error here. I don’t have it with other media, so I’ve noticed it now for the first time exclusively with this broadcast.

Are there perhaps already similar experiences?
Thanks for help :slight_smile:

2

A judder every few seconds sounds like a mismatch between the frame rate of the video file and the frame rate of the display.
Try activating “Refresh Rate Switching” in the settings of the Plex app.

3

I have found a settings which it could be. But has not changed anything. This is called in german “Wiederholrate umschalten”. translates as “switch repetition rate”. Is that the attitude?

4

Yes, that’s the one.

5

Okay, do I need to restart the app after activation? Because I had the same error even after activation.

6

That’s normally not necessary. What kind of player is this?

7

Plex App from the Store - Android TV on a Phillips Smart TV (2021).

8

Please enable both
server debug logs (NOT “verbose”)
and
client debug logs. https://support.plex.tv/articles/201573117-android-android-tv-fire-tv-logs/

Then play an affected video for ~1 minute
then fetch both logs, please.

zip them up and upload them here.
Bonus points for posting the plex media info of the video as well.

9

Hope this helps :slight_smile:

Plex Media Server Logs_2022-11-26_00-46-01.zip (5.7 MB)
TV-Logs.zip (10.7 KB)

image
image

10

@OttoKerner Any idea why this happens?

11

Sorry, no. I can only relay this as a bug.

But Philips TV have been behaving sometimes “different” than the rest of the bunch.

12

Okay :confused:

13

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