Video None & Audio None despite file working outside of Plex

Plexweb: Version 4.76.1
Server Version 1.26.2.5797

Media that previously loaded now doesn’t work through any of my plex players. I have noticed that it says ‘video none’ and ‘audio none’.

image

However, if I try to open the file(s) in another media player - it works without an issue.

I have tried:

  • checking that the path to file in plex hasn’t changed
  • checking file permissions
  • running ‘analyse’ for the affected files
  • running ‘analyse’ for entire library

Yet the problem persists.

Could anyone help me out with what other steps to take?

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