Video playback stops 2 minutes after starting on Nvidia Shield Pro client only

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New from poster so my apologies if format is not correct or this has already been resolved or discussed. I searched but did not find another issue exactly like mine (surprised)…

Server: Windows PMS 1.18.8.2527
Client: Nvidia Shield Pro PLEX 7.29.2.16071 com.plexapp.android
Nvidia Shield Pro OS 8.1.1 (32.7.301.99)
LAN connected via ethernet

Playback stops approximately 2 minutes after starting. Use to work just fine but I noticed in the last week or so I start having problems with playback of any media on my PMS only using the Nvidia Shield Pro as the client. Playback works fine with same media/server on all other clients (AppleTV4k, Roku ultra, PMP-mac, Samsung & LG smart TVs). I’ve tried deleting/reinstalling app on Nvidia Shield Pro with the same result. Not sure if the issue is the client software or server/client combo as I’m only aware of recent server updates. I’ve noticed the PMS dashboard reports a burst of data activity at the begging of playback then stops. It appears, once the Nvidia Shield Pro runs down it’s buffer, it stops playback (approximately 2 minutes). When this happens, PMS dashboard reports the Nvidia Shied Pro paused but it is not. NVIDIA Shield Pro runs all other software without issues. Anyone else seen this or know how to correct this? please help…

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Try downgrading the version of the Plex client on your shield. Plex introduced a lovely bug that causes this without proper bug testing and now a large number of uses are affected and posting on the forums to not much avail.

Check out this thread for more info on affected versions. Plex on Nvidia Shield 2019 Pro freezes after 11-13 minutes playback

v7.28.x seems to work cleanly.
v7.29 Some release in here has the bug avoid these.
v7.30.0.16082 (currently beta) Seems to be working without ANY issue.

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stgarf you are 100% correct, Thank you so much.

I temporaly changed “Terminate Sessions Paused” set to 0 and now it plays great. I’m going to seek out and side load the latest beta for a more permanent fix as I need to be able to kill paused sessions (I have kids, need I say more)…

Thanks again for your help !!!

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