Server Version#: offline - not relevant - 18.5 Player Version#: 2025.16.0 1068 Sorry. No logs. I’ll update if I can. Here how to reproduce error. 1/ download your videos to watch them offline 2/ go happily on vacation, hopping to watch them while travelling 3/ while travelling, your 4G network…

Not a lot of follow up here. Team Plex, have you even noticed ?

Have similar isuse with downloaded content on 5G and WIFI with ipad pro with iPadOS 18.5 and PMS 1.41.7.9799

Same issue on Android too. The media doesn’t play from the beginning though, it reverts to the last place you “set off” from (i.e. if I am half way through a movie and fire it up, when your signal goes down/up and causes the reset, it’ll suddenly loop back to the half way point you started that wat…

You are right In fact, that’s what happens to me too I wasn’t in a position to start my viewing half way through, and only from the beginning. But I tried with a film that I paused somewhere during the film, exited the app, opened back and started back, then flipping the network would each time g…

Hi all! I am happy to report that this is currently captured in our ticketing system and has been assigned and has a high priority to work on so there should be some fixes coming here in a future update. Thanks for the reports, we appreciate them!

other reports of this issue: Losing cellular connection causes playback position to reset Downloads reset to beginning of video when switching networks hope it will be fixed soon..

Same problem here. Super frustrating.

Video player crashes when network goes up and down

Plex Players

szab_sz June 15, 2025, 3:58pm 9

other reports of this issue:

Losing cellular connection causes playback position to reset
Downloads reset to beginning of video when switching networks

hope it will be fixed soon..

Topic		Replies	Views
Downloads reset to beginning of video when switching networks Plex Players android-mobile	11	211	January 2, 2026
Losing cellular connection causes playback position to reset Plex Players downloads , ios	3	56	September 13, 2025
Playback resets on iOS for downloaded content Plex Players downloads , ios	2	39	December 2, 2025
Network Connectivity Switch Restarts Video Plex Players ios	3	34	April 5, 2026
Movie on iPhone app starts over when coming home Plex Players ios	5	84	December 2, 2025

Video player crashes when network goes up and down

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