Video Skipping Chromecast with Google TV

Plex Players Streaming Devices
1

Server Version#: 1.20.5.3600 PlexError-Greenland.txt (778.2 KB)
Player Version#: 8.9.2.21619

Files will play but skip terribly. Not sure if this was related to a recent update on the server software/player software or the Chromcast in general.

It seems as if its an issue locally. none of my users report any issues with any of the streams on their end.

For example I have a local copy of the movie Greenland. I have a trailer and pre-roll schedule before any movies (cause that’s a cool feature) then my file starts. Attached are the raw log files and then some filtered just to the device itself filtered by IP.

I can recreate this issue with almost any file, including recorded Live TV. Happy to provide log files for my girls Dr Phil episodes.

Happy to answer any other questions

Thanks in advance

2

I’m not seeing any issues in your PMS logs. Can you play the file again and get me the logs from the Plex app on the Chromecast instead. Android, Android TV, Fire TV Logs | Plex Support

I do see that another user was playing that same movie at the same time you were. It could be an i/o bottleneck trying to access the same file.

3

I reached out to the other user and he said there were no difficulties.

I am headed to bed but will grab those log files for you in the am.

Thanks for the quick response

4

Here is the logs from the device itself.
Thanks for the help!

PlexError-NetworkLogging.txt (1.2 MB)

5

Here are a couple more instances.
Since my lst post I did the following steps. No change in behavior

  • Uninstalled/Reinstalled Plex on the device
  • Reset Chrome Cast
  • Put Chromecast in to Apps Only mode (which is really cool)
  • Installed Plex
  • Turned on Network Logging
  • Enabled/Disabled HDMI Pass through
  • Disabled/Enabled New Player
  • Tested with a second Chromecast and same issue
  • Did some more network logging as previously requested

To be fair a couple things played fine: My local Drone footage and for some reason the TV Show Below Deck.

No idea what they could have in common. If you can help I would appreciate it. I am having this issue on multiple Chromecast with Google TV so I dont think its something I have done.

Marvel 616.txt (1.2 MB)
Random-Shows.txt (1.2 MB)

6

Let me know if the previous posts are helpful. Thanks!

7

I’ve looked into your logs and I do see that the app is loosing the connection to your server. It is able to recover and reconnect, but this interruption is causing the skipping. Have you tried resetting your router? That might help.

9

It ONLY happens with the new Chromecast which is hard wired. I kept my old Chromecast Ultras (also hard wired) and set one of them back up and it works great. This issue is specific to something that changed in the software of the new Chromecast with Google TV.

Just for fun however I did reset it and the issue persists with only the Chromecast with Google TV. My Chromecast Ultra and even my first Gen CC work just fine on the same files. IF there is a way to get logs from those devices let me know and I am happy to provide them.

10

The older Chromecasts devices can only be used as casting destinations. It can’t run the actual Plex app. Can you try casting to the new Chromecast like you do with the older ones? Do you see the issue then?

11

Yeah I tried that as well in the mean time and same issue. I didnt log during that time but its isolated in the same way.

Im not sure what else to try. I feel like this is a software issue with the latest version of the Plex software on that device.

12

Bump… Any ideas?

13

Not yet. We are still investigating.

14

Thank you. I really appreciate all the help.

15

Chiming in to say that I’ve had nothing but issues on the CCWGTV

16

Welllll I got frustrated and rebuilt the server from scratch. Everything works fine now :slight_smile:

Wish I had backed up the user meta data info. It was neat to watch my user patterns. didnt think I could have higher traffic than in the June/July time frame with the first lockdown in the US. Then a HUGE pop over Thanksgiving :slight_smile:

thanks for trying.

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