Video Thumbnails always out of sync

Anyone know why the Video Thumbnails are always out of sync with the video? I’ve seen this reported as an Apple TV issue, but they are a few seconds off even if I use the web player. Any fix to this in the works? It’s been this way for over a year now.

Server Version#: 1.21.1.3830

What do you mean?

Do you mean the thumbnails that appear when you pause, and when you’re scrubbing to a new location in the video? Those are generated in advance and by default they’re 2 seconds apart.

Or the thumbnails that appear in the Dashboard/Now Playing? Those leverage the same preview files, but they’re not intended to be real-time. They update periodically, when the client reports its playback status.

Or something else?

I’m talking about when I’m scrubbing to a new location. Like this:


That’s clearly not the same place in the movie that I was skipping to. If they are two seconds off by default… could someone please explain the logic of that to me? Because I can’t make any sense of it and it renders this feature useless.

Is there a way to make it correct and not be off by a few seconds?

They aren’t “off” in time deliberately, they’re just every 2 seconds apart, so they could be before or after a scene cut. Is that what you’re seeing?

Some clients can only scrub to 10 second intervals anyway. The web client is one of the most granular, but I don’t know if it can do smaller intervals.

I’ve never tried generating them more frequently. You could change it to 1 second and test. That would make the preview files twice as big and use twice as much space.

Big Media folder? Make smaller video preview thumbnails!

Ah, ok. I think where my misunderstanding was is how it actually functions, which makes more sense when I actually think about it. duh For some reason, I didn’t think of it as taking a series of snap shots at a selected interval. That makes sense to me, and I’m going to chalk this up to me accepting how it is instead of how I imagined it to be. haha! (Man, the number of times I bust on others for that…egg on my face right now…)

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