Hi guys. I’ve gone through quite a few topics but still can’t seem to find an answer although it seems I’m not alone. Hope this thread will provide a solution. I’m a Plex Lifetime user but now, as of a few months, my Plex is almost useless. 95% of my videos won’t load. They just stay there loadi…

@LourencoRsilva You are experiencing the Dolby bug . Do you still have PMS 1.29.2 for your Synology? If you don’t , please let me know and I’ll send you the link. The process to downgrade: Uninstall with the KEEP (first radio button) option Install 1.29.2 - Normal option Allow it a extra bi…

Settings - Server - Trouble Shooting - Download Logs Gives you one ZIP Attach the ZIP please

Here it is. Not sure if there’s a log about this because it just stays there loading. No error. Plex Media Server Logs_2023-01-02_22-18-47.zip (4.1 MB)

Won’t that keep me from having access to all the new features from now on? What’s that radio button you mentioned? (I’m guessing you’re giving the process of not loosing all my data, preferences etc) [image]

When we downgrade, Synology requires us to uninstall first. Knowing this, I wrote the package scripts to NOT delete anything unless you tell it to. It is 100% safe to “Uninstall w/ KEEP” option. This is by design. All the server information & metadata is left in place – right where it belong…

Where’s that “keep” option? After I hit uninstall? (1st picture I sent) And could you send me that link with the previous version please?

the first line – “Uninstall Only. Keep all data for future installation” It is the default. we call it the KEEP option.

Perfect. Already saw it. Could you please send me the link for that 1.29 version you mentioned? Plus, What does this mean now? Will I be restricted of the new features? Will I ever be able to upgrade to a newer version?

Yes, you’ll always be able to upgrade. I’ve suggested backing down to 1.29.2 because it’s the last stable before the Dolby bug. I’ve already tested the fix for the bug. Engineering and QA are working on releasing it now PS: Check your PM

ChuckPa, thank you so much! (Finally) Working perfectly now. How will I know I can update the server again?

@LourencoRsilva Keep an eye here (and below): [image] Plex Media Server Announcements Plex Media Server 1.30.1.6497 is now available to Plex Pass users in the Beta update channel. NEW: (Extras) Improved support for matching TV series extras with common community filen…

Videos won’t load. Stuck loading

Plex Players

ChuckPa January 4, 2023, 6:42pm 14

@LourencoRsilva

Keep an eye here (and below):

watch for Engineering to announce.

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Videos won’t load. Stuck loading

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