Server Stopped Working

Plex Media Server NAS & Devices
1

Server Version#:4.3.2-70
Player Version#:All

We had a weird power surge and now all of a sudden Plex won’t show up on any of my devices. However, on a PC if I put in the server IP and port, it works fine in every way. FWIW, I’ve only ever used this server on my internal network.

I don’t know if this is worth mentioning, but in the past I had certain devices stop working randomly and I was able to fix that by disabling Secure Connections in the network settings. That’s still the case. I really don’t want to have to uninstall Plex, unless there’s a way to save my library metadata.

Also, Jellyfin still works on the same server, so it can’t be a network issue.

2

Post your server logs and we can take a look

3

First thought in my head is it became unclaimed.

The Syno package installer has a non-destructive way of uninstalling then reclaiming as you reinstall & resume.

4

The log files are 8.4 MB, how do I get past the 8MB limit?

If it’s unclaimed, what is the solution?

5

Logs should be 5MB when zipped by the Syno so curious at that.

to fix the unclaimed part.

Follow this How-To

6

Hmm, not sure why my log is 8.4MB. That’s the zipped size. Here’s a list of all the files and sizes:
08/29/2024 09:57 AM 4,046,848 Plex Media Server.log
08/26/2024 10:34 PM 10,485,815 Plex Media Server.1.log
08/25/2024 11:25 PM 10,485,859 Plex Media Server.2.log
08/25/2024 09:37 PM 10,486,022 Plex Media Server.3.log
08/24/2024 11:37 PM 10,485,765 Plex Media Server.4.log
08/23/2024 03:30 PM 10,485,903 Plex Media Server.5.log
08/26/2024 02:14 PM 2,430,260 Plex Media Scanner.log
08/26/2024 02:04 PM 1,052,401 Plex Media Scanner.1.log
08/25/2024 08:44 PM 496,450 Plex Media Scanner.2.log
08/25/2024 08:42 PM 500,211 Plex Media Scanner.3.log
08/24/2024 11:10 AM 2,452,201 Plex Media Scanner.4.log
08/24/2024 10:59 AM 2,467,943 Plex Media Scanner.5.log
05/22/2023 05:47 AM 4,857,856 Plex DLNA Server.log
05/20/2023 01:35 PM 10,485,780 Plex DLNA Server.1.log
05/17/2023 09:38 AM 10,485,887 Plex DLNA Server.2.log
05/17/2023 09:37 AM 10,485,865 Plex DLNA Server.3.log
05/17/2023 09:36 AM 10,485,913 Plex DLNA Server.4.log
05/17/2023 09:35 AM 10,485,771 Plex DLNA Server.5.log
08/26/2024 02:05 AM 9,493 Plex Media Scanner Analysis.log
08/26/2024 02:05 AM 46,401 Plex Media Scanner Analysis.1.log
08/26/2024 02:05 AM 52,958 Plex Media Scanner Analysis.2.log
08/26/2024 02:04 AM 54,481 Plex Media Scanner Analysis.3.log
08/25/2024 02:06 AM 9,492 Plex Media Scanner Analysis.4.log
08/25/2024 02:06 AM 52,002 Plex Media Scanner Analysis.5.log
08/26/2024 02:04 AM 1,924 Plex Media Scanner Deep Analysis.log
08/26/2024 02:04 AM 1,875 Plex Media Scanner Deep Analysis.1.log
08/26/2024 02:04 AM 1,875 Plex Media Scanner Deep Analysis.2.log
08/26/2024 02:04 AM 1,875 Plex Media Scanner Deep Analysis.3.log
08/26/2024 02:04 AM 1,875 Plex Media Scanner Deep Analysis.4.log
08/26/2024 02:04 AM 1,875 Plex Media Scanner Deep Analysis.5.log
08/26/2024 02:05 AM 30,488 Plex Media Scanner Chapter Thumbnails.log
08/26/2024 02:04 AM 138,701 Plex Media Scanner Chapter Thumbnails.1.log
08/26/2024 02:04 AM 1,402 Plex Media Scanner Chapter Thumbnails.2.log
08/26/2024 02:04 AM 3,903 Plex Media Scanner Chapter Thumbnails.3.log
08/25/2024 02:05 AM 30,488 Plex Media Scanner Chapter Thumbnails.4.log
08/25/2024 02:05 AM 138,701 Plex Media Scanner Chapter Thumbnails.5.log
07/08/2024 03:34 PM 25,132 Plex Media Scanner Matcher.log
07/08/2024 03:27 PM 92,421 Plex Media Scanner Matcher.1.log
07/08/2024 03:26 PM 83,175 Plex Media Scanner Matcher.2.log
07/08/2024 03:26 PM 87,919 Plex Media Scanner Matcher.3.log
07/08/2024 03:26 PM 142,512 Plex Media Scanner Matcher.4.log
07/08/2024 03:26 PM 38,698 Plex Media Scanner Matcher.5.log
11/13/2023 10:11 PM 0 Plex Crash Uploader.log
08/14/2023 02:42 PM 0 Plex Crash Uploader.4.log
08/07/2023 04:03 PM 0 Plex Crash Uploader.5.log
11/23/2023 04:07 PM 1,255 Plex Tuner Service.log
11/23/2023 04:03 PM 2,077 Plex Tuner Service.1.log
10/24/2023 10:58 AM 1,255 Plex Tuner Service.2.log
10/02/2023 03:52 PM 1,255 Plex Tuner Service.3.log
09/20/2023 04:37 PM 1,255 Plex Tuner Service.4.log
08/15/2023 09:35 AM 1,255 Plex Tuner Service.5.log
08/28/2024 04:54 PM 142,445 Plex Transcoder Statistics.log
08/26/2024 02:42 PM 57,515 Plex Transcoder Statistics.1.log
08/26/2024 02:39 PM 26,096 Plex Transcoder Statistics.2.log
08/25/2024 09:38 PM 597,801 Plex Transcoder Statistics.3.log
08/23/2024 03:37 PM 11,555 Plex Transcoder Statistics.4.log
08/22/2024 08:46 PM 44,751 Plex Transcoder Statistics.5.log
08/21/2024 03:43 PM 19,661 com.plexapp.agents.fanarttv.log
08/14/2024 04:49 PM 16,180 com.plexapp.agents.fanarttv.log.1
03/17/2023 09:29 AM 14,832 com.plexapp.agents.fanarttv.log.2
08/25/2024 02:11 AM 16,592 com.plexapp.agents.htbackdrops.log
08/17/2024 03:23 AM 16,592 com.plexapp.agents.htbackdrops.log.1
08/09/2024 02:07 AM 16,592 com.plexapp.agents.htbackdrops.log.2
08/01/2024 03:15 AM 16,592 com.plexapp.agents.htbackdrops.log.3
07/24/2024 02:17 AM 16,592 com.plexapp.agents.htbackdrops.log.4
07/16/2024 02:39 AM 16,592 com.plexapp.agents.htbackdrops.log.5
08/25/2024 02:11 AM 32,035 com.plexapp.agents.lastfm.log
08/21/2024 04:59 AM 395,329 com.plexapp.agents.lastfm.log.1
08/20/2024 02:34 AM 724,279 com.plexapp.agents.lastfm.log.2
08/17/2024 03:23 AM 32,035 com.plexapp.agents.lastfm.log.3
08/13/2024 04:50 AM 395,329 com.plexapp.agents.lastfm.log.4
08/12/2024 04:03 AM 724,279 com.plexapp.agents.lastfm.log.5
08/26/2024 02:32 PM 68,147 com.plexapp.agents.localmedia.log
08/26/2024 09:33 AM 28,291 com.plexapp.agents.localmedia.log.1
08/25/2024 08:44 PM 39,935 com.plexapp.agents.localmedia.log.2
08/25/2024 12:42 PM 27,973 com.plexapp.agents.localmedia.log.3
08/25/2024 02:12 AM 44,219 com.plexapp.agents.localmedia.log.4
08/24/2024 11:23 AM 69,484 com.plexapp.agents.localmedia.log.5
07/08/2024 03:35 PM 75,307 com.plexapp.agents.lyricfind.log
06/22/2024 01:17 PM 72,313 com.plexapp.agents.lyricfind.log.1
06/22/2024 01:17 PM 1,048,539 com.plexapp.agents.lyricfind.log.2
06/22/2024 01:13 PM 1,048,347 com.plexapp.agents.lyricfind.log.3
06/17/2024 02:34 PM 394,262 com.plexapp.agents.lyricfind.log.4
06/17/2024 02:31 PM 1,048,443 com.plexapp.agents.lyricfind.log.5
03/17/2023 09:29 AM 7,253 com.plexapp.agents.movieposterdb.log
08/21/2024 03:43 PM 14,064 com.plexapp.agents.opensubtitles.log
03/17/2023 09:29 AM 9,316 com.plexapp.agents.opensubtitles.log.1
08/26/2024 02:03 PM 19,441 com.plexapp.agents.none.log
08/26/2024 09:33 AM 21,837 com.plexapp.agents.none.log.1
08/14/2024 04:50 PM 21,953 com.plexapp.agents.none.log.2
07/31/2024 04:32 PM 22,259 com.plexapp.agents.none.log.3
02/24/2024 12:28 PM 24,312 com.plexapp.agents.none.log.4
02/21/2024 05:14 PM 21,493 com.plexapp.agents.none.log.5
08/26/2024 02:14 PM 14,382 com.plexapp.agents.imdb.log
08/25/2024 12:42 PM 19,999 com.plexapp.agents.imdb.log.1
08/24/2024 11:10 AM 60,472 com.plexapp.agents.imdb.log.2
08/22/2024 08:45 PM 31,730 com.plexapp.agents.imdb.log.3
08/21/2024 03:57 PM 76,536 com.plexapp.agents.imdb.log.4
08/15/2024 10:30 AM 24,320 com.plexapp.agents.imdb.log.5
08/25/2024 08:44 PM 16,432 com.plexapp.agents.plexthememusic.log
08/24/2024 11:23 AM 12,022 com.plexapp.agents.plexthememusic.log.1
08/23/2024 03:36 PM 12,022 com.plexapp.agents.plexthememusic.log.2
08/14/2024 03:59 PM 12,059 com.plexapp.agents.plexthememusic.log.3
08/11/2024 05:20 PM 12,059 com.plexapp.agents.plexthememusic.log.4
07/20/2024 01:01 PM 12,059 com.plexapp.agents.plexthememusic.log.5
08/26/2024 02:14 PM 21,331 com.plexapp.agents.themoviedb.log
08/25/2024 12:42 PM 18,095 com.plexapp.agents.themoviedb.log.1
08/24/2024 11:10 AM 51,515 com.plexapp.agents.themoviedb.log.2
08/22/2024 08:45 PM 28,521 com.plexapp.agents.themoviedb.log.3
08/21/2024 03:57 PM 53,923 com.plexapp.agents.themoviedb.log.4
08/15/2024 10:30 AM 29,236 com.plexapp.agents.themoviedb.log.5
08/26/2024 02:38 PM 11,460 com.plexapp.agents.thetvdb.log
08/26/2024 09:33 AM 17,767 com.plexapp.agents.thetvdb.log.1
08/25/2024 08:44 PM 195,505 com.plexapp.agents.thetvdb.log.2
08/24/2024 11:23 AM 591,251 com.plexapp.agents.thetvdb.log.3
08/23/2024 03:36 PM 21,547 com.plexapp.agents.thetvdb.log.4
08/14/2024 03:58 PM 15,828 com.plexapp.agents.thetvdb.log.5
03/17/2023 09:30 AM 11,464 org.musicbrainz.agents.music.log
08/29/2024 04:49 AM 519,419 com.plexapp.system.log
08/25/2024 10:45 PM 1,048,555 com.plexapp.system.log.1
08/25/2024 09:46 PM 1,048,551 com.plexapp.system.log.2
08/25/2024 02:11 AM 1,048,548 com.plexapp.system.log.3
08/24/2024 02:04 AM 1,048,233 com.plexapp.system.log.4
08/21/2024 04:58 AM 1,048,559 com.plexapp.system.log.5

7

I uploaded it to my google drive. Can you download it from here:

8

@ericalexander4

I found the size problem.

Seems you have a duplicate set of logs underneath the logs (doubled the size)
With PMS stopped, just delete everthing under Logs. That’ll fix it.

You’re running 1.18.5.
This is the bare minimum version as of a year ago.
I do not know how much longer it will last.
I also know that Synology is about to EOL DSM 6.
Our Engineering will likely EOL DSM 6 as well.

I support either of two paths:

  1. Upgrade now to 1.32.8 (DSM 6) and prepare to stay there
  2. Upgrade to DSM 7.2.1 (if you can else you’ll get forced to 7.2.2)
    – The syno downloads page might still have 7.2.1 for the DS918+
    – 7.2.1 would be an OK place for you to sit for a while until DSM 8

The server is talking but it doesn’ show what it’s doing. Is it just sitting at the desktop?

Aug 29, 2024 09:57:01.993 [0x7f67025a1700] DEBUG - Request: [192.168.1.87:61858 (Subnet)] GET /myplex/account (9 live) GZIP Signed-in Token (ericalexander4)
Aug 29, 2024 09:57:01.994 [0x7f678cb38700] DEBUG - Completed: [192.168.1.87:61858] 200 GET /myplex/account (9 live) GZIP 1ms 3371 bytes (pipelined: 3)
Aug 29, 2024 09:57:02.963 [0x7f678c84a700] DEBUG - Auth: authenticated user 1 as ericalexander4
9

Okay, I was initially confused by the version number you’re reporting because in the Synology it reports as version 4.3.2-70. However, I see when I scroll down in that same window it reports the number you mentioned.

After stopping and restarting Plex, in the Plex browser is said there was a new version to download and that number was 1.40.5.8921-836b34c27-x86_64_DSM6. Is that how I should upgrade, with that download? I’ve only ever installed packages using the Synology package center.

10

So, I ended up installing the one I downloaded. And it fixed everything. Yay!

I’ll look into updating the synology when I have more time.

Thanks!!

11

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