Unfortunately, I have not been able to find a download for an older version of Synology Intel x64 PMS. Lesson learned: keep copies of older versions of PMS in case you need to rollback.
If you are able to find me a link, I’ll gladly test it and get back to you right away.
I I’ll DM one to you, do you know how to manually install? I’m not 100% familiar with the synology but I’ve done it before and if IRRC its just a matter of uploading the package in the web UI!
Just want to make sure this is not PMS related (or confirm it is)
Yes, I can manually roll it back.
I’m really glad you raised it internally with the team. This is really frustrating and I’m happy its taken seriously.
I was hoping somebody pushed something into production and can roll it back easily rather than guessing what happened.
Let me know if there’s anything I can do to help debugging the problem
. I can say it happened BEFORE I installed V1.18.8.2527. I was hoping that installing it will fix it but it didn’t.
confirmed yes, it still fails.
I am seeing the same behavior with 3 of 4 Vizio TVs. The three that are failing (Plex loads, presents users, goes black after selecting user and entering PIN). The three that are failing are E-Series running Plex app v1.0.1 The 1 Vizio TV that is working is a D-Series running Plex app v1.1.0
The response remained the same after rolling back the Plex server to v1.18.8.2468.
Looking at the com.plex.app.system logs on the Plex server it has:
2020-03-20 01:38:44,473 (584) : DEBUG (networking:143) - Requesting ‘http://plex.tv/web/tv/vizio?X-Plex-No-Cache=1584682723333’
2020-03-20 01:38:45,529 (584) : CRITICAL (core:574) - Exception (most recent call last):
File “C:\Program Files (x86)\Plex\Plex Media Server\Resources\Plug-ins-5d395aa9d\Framework.bundle\Contents\Resources\Versions\2\Python\Framework\components\runtime.py”, line 843, in handle_request
result = f(**d)
File “C:\Program Files (x86)\Plex\Plex Media Server\Resources\Plug-ins-5d395aa9d\System.bundle\Contents\Code\proxyservice.py”, line 49, in do_proxy
immediate = True
File “C:\Program Files (x86)\Plex\Plex Media Server\Resources\Plug-ins-5d395aa9d\Framework.bundle\Contents\Resources\Versions\2\Python\Framework\api\networkkit.py”, line 194, in Request
method=method,
File “C:\Program Files (x86)\Plex\Plex Media Server\Resources\Plug-ins-5d395aa9d\Framework.bundle\Contents\Resources\Versions\2\Python\Framework\api\networkkit.py”, line 67, in _http_request
req = self._core.networking.http_request(url, *args, **kwargs)
File “C:\Program Files (x86)\Plex\Plex Media Server\Resources\Plug-ins-5d395aa9d\Framework.bundle\Contents\Resources\Versions\2\Python\Framework\components\networking.py”, line 346, in http_request
return HTTPRequest(self._core, url, data, h, url_cache, encoding, errors, timeout, immediate, sleep, opener, follow_redirects, method)
File “C:\Program Files (x86)\Plex\Plex Media Server\Resources\Plug-ins-5d395aa9d\Framework.bundle\Contents\Resources\Versions\2\Python\Framework\components\networking.py”, line 118, in init
self.load()
File “C:\Program Files (x86)\Plex\Plex Media Server\Resources\Plug-ins-5d395aa9d\Framework.bundle\Contents\Resources\Versions\2\Python\Framework\components\networking.py”, line 160, in load
self._data = self._core.data.archiving.gzip_decompress(f.read())
File “C:\Program Files (x86)\Plex\Plex Media Server\Resources\Plug-ins-5d395aa9d\Framework.bundle\Contents\Resources\Versions\2\Python\Framework\components\data.py”, line 101, in gzip_decompress
ret = gzipper.read()
File “C:\Program Files (x86)\Plex\Plex Media Server\python27.zip\gzip.py”, line 261, in read
self._read(readsize)
File “C:\Program Files (x86)\Plex\Plex Media Server\python27.zip\gzip.py”, line 303, in _read
self._read_gzip_header()
File “C:\Program Files (x86)\Plex\Plex Media Server\python27.zip\gzip.py”, line 197, in _read_gzip_header
raise IOError, ‘Not a gzipped file’
IOError: Not a gzipped file
I rolled back PMS on my PC to an earlier version (1.18.8.2527 back to 1.18.3.2156) and the problem persists. No way to roll back versions on the TV itself but I did try removing the app and reinstalling, and it didn’t solve the problem either.
Yes, same here. I usually skip releases until I can see if they’re buggy or not, so I wasn’t on the latest release. The problem occurred, so I went forward to the latest release and it still didn’t fix the problem. (Hisense TV for me.)
I’ve been trying to find more info with @milesapartjf in DM, and we confirmed its not a PMS regression (didn’t sound like it anyway).
To be clear those TV are not supported, and are close… no impossible to debug, they still use the old app version which “just works” but we can’t really promise it will work forever!
That said I was hoping to this would be a simple change in our API but so far we’ve find no evidence of that!
I tried to use and old OperaTV emularor (since some seem to use that) and couldn’t repo the issue, but emulator and real thing don’t always work the same way.
Let me know if you need logs from hisense trying to connect to v1.18.8.2527 with same issues
I f you mean the PMS logs, I suppose it doesn’t hurt but I have those fron @milesapartjf already!
I have rolled back to version PlexMediaServer-1.16.3.1402-22929c8a2-x86 from last July and the issue remains.
Process.
Still the same status’ regardless of the PMS version.
3 Older Vizio TVs have a black screen after selecting the user.
Brand new Vizio TV works regardless of the PMS version.
To be clear there is sufficient evidence that this has nothing to do with PMS, so no need to downgrade! Also this seems to happen at sign-in, so the app its not liking something after that, but what exactly is hard to figure out, because we can’t see logs from the app.
Msged the log. Let me know if you need more form the other TV’s or the one that works.
Similar issue here, started last night. other system worked. Tried with Samsung it worked, but not with Vizio.
Same here, Vizio E32-C1… Just 5 years old.
That’s the only app I use on this TV, now it’s useless 
It has 2 HDMI ports, it’s only as useless as you let it be; plenty of sticks/streamers that have much better support for Plex apps.
@mikec_pt please let us know if you find anything on your end, I think most folks that is on Vizio felt abandon. Thanks Mike
I’ll check this for sure if no fix is found in next days, but I need to buy something new… is there any recommended “hardware” from Plex for a longer support? Thanks
Yea i just orderd a firestick for 24 bucks on amazon they on sale right now but wont get here till next wed with 2 day shipping cause of the virus.
