Server Version#: 1.32.6.7557 (up to date)
Player Version#: client: 5.69.1 and platform 3.0.0-2335.0003
Discovered at 2023-10-06 2200 GMT that when trying to launch Plex app same way I’ve been doing it for months, my media libraries were not listed in the sidebar. Scrolling down and going to “next page” shows that my server is unavailable, giving me this message:
“192.168.0.19:32400 is Currently Unavailable
Please verify that the server is running and has a network connection. If you need additional help, please visit https://support.plex.tv for more information.”
Well guess what? the server is running. Across multiple devices and actually using SMB to access the media files as an alternative method and screencasting via Android to Vizio, it’s all working. I can go to 192.168.0.19:32400/web in the firefox browser of my Android and my linux PC with 10000000% success.
I have reset the Vizio plex app. (If I could find a way to uninstall and reinstall, I would, but the Vizio OS is very lacking.) Then I added my local address. Kept the default port.
I’ve also updated the server. I’ve also updated everything via terminal on the server, a raspberry pi 4.
So can someone tell me how to either spoof the vizio app into working or some way to sideload on vizio a functional app version? Or is this just a situation where we twiddle our thumbs and wait for Vizio and/or Plex to update their firmware / app?
(As an addendum, the server version number I got above was something I Found via the android Firefox and has a button for “check for Updates” but also a green check mark and a message “Up to date”. But when I tested for completeness the web app via my desktop, I got Version 4.108.0 as a message, but the pages do look different. First says “device name - General” and the desktop one said “Web App - General”.)
I have a Vizio TV too. Just checked and it’s working with my PMS and Plex app on the TV. Can your Vizio get out on the network? Can you stream say YouTube videos? Cause it sounds like it may be a network issue on the TV. Maybe check the Network settings or do a Network Test.
If that works then it may be the software does need a reset. You can not simply uninstall Plex and reinstall it. The only way to do that IIRC is to factory reset the TV, which sucks because you then have to re-set up things like YouTube and Network settings, connect to Google Home, etc. IOW any non-default setting has to be done again as well as install the YouTube app and the Plex app, etc. I have had to do this a few times.
Note that Vizio recently updated its “OS” such that the main screen is darker (the background is jet black now and things are re-arranged a lot). The good thing is that you can now remove most apps from the “Apps” row. However, they include “Recent apps”, “Vizio Watch Free+ on demand”, “Vizio Watch Free+” and “All Apps” in addition to the only two I ever used YouTube and Plex, I did manage to get rid of the other BS apps. I still have to arrow down twice to get to the Apps row and twice to get to YouTube (thrice for Plex). Again, everything else I just ignore and wish I could get rid of.
Plex live tv works. Youtube works. Everything else on vizio works, yes, yes, yes. It has full access to the world wide web and every server and computer in the world. Except my own on the LAN.
And yes, I have done a factory reset. This issue persists.
09/00/2023 09:48:11:374 [null:$macAddress] INFO [Server] Testing connections to 192.168.0.19:32400
09/00/2023 09:48:11:391 [null:$macAddress] INFO [Server] Finished testing 192.168.0.19:32400. Result: Could not get a server identifier. Status: notConnected
This is an example of the logs I get (with only the $macAddress redacted behind the variable as presented). Yes, the date in the log is the 0th day of September.
There are no google results for this error code. None. Now that I have posted on reddit and here, those will be the only results. https://i.imgur.com/uWSye8M.png
And yes all the google results that do come up are irrelevant to the issue at hand.
I can assure you that my Vizio TV with the Plex app has no problems playing content from my Plex server so it’s not Plex, nor Vizio as it demonstrably works at a minimum in my case.
PMS Version 1.32.7.7571 (running in Docker on Synology DSM DSM 7.2-64570 Update 3)
Vizio TV Model: M65-F0
Vizio TV Version: 7.0.120.1-1
Plex for Vizio Version: 5.69.1
Platform Version: 2.3.0-2125.0003
Chipset SX7B
See, when you remove the quotes from the google search, you get all kinds of results for unrelated problems. Hence why Google said there were no results, but then showed 4 million for the unquoted search.
The only way plex is working is via accounts which means an external IP is being relayed and puts my entire network at risk because all it takes is one account database leak and anyone can log into my server.
What I want you to confirm is if when you set up a manual server and point to your local IP address if it says it can connect or not. THAT is the question. Again, to reiterate, the goal is to not be logged into Vizio whatsoever (sign out of the account) and it should be finding the local server. If not automatically by scanning the subnet, it should be able to accept the manual configuration.
Yes, when you make the search more general you get more results, some bad, some potentially good. When you put quotes around that many words however you are assuming that somebody who has your problem or a similar problem used that exact phrase and you can miss potential solutions. Searching is not an exact science.
Anyway, mine works. I’m sorry yours doesn’t. Not sure what “set up a manual server and point to your local IP address” means. Nor do I believe I’m logged into a Vizio account on my TV. Sounds like you’re doing some paranoid network routing and don’t want anybody to know about your PMS outside of your LAN, whereas I serve several friends and family across the US and maybe that’s why it’s not working for you. I have zero interest in doing that. Maybe somebody from Plex can help you out if you explain your configuration better to them. I’m not interested.
Damn, thanks for the 411 on my first day of googling!
See, the reason I used quotes is because that is a report from the sever log. If anyone posted their logs somewhere on the internet, at least in plaintext and not a file to be downloaded, in theory it should have come up as a hit in the google search results.
The fact that not a single person ever has encountered this error and put it on the internet is insane to me. And guess what’s going to happen? In 4 years, someone will search for that error and experience xkcd: Wisdom of the Ancients
Well, sure! I have a data cap and I don’t want people to be eating that up.
Is it really that difficult of a concept to imagine wanting to stream media that’s at 192.168.1.15 to 192.168.1.23? They’re just devices on the same network. If you’ve never logged into your router, I feel bad for you son.
That’s why I’m here. I’m hoping someone who knows something about the app would be able to help. If that’s not you, please, you do not need to continue to air your thoughts.
I’m here to help. You’re welcome! (what a crappy attitude).
To me this is an indication that you’re doing it wrong…
Maybe, maybe not. But in 4 years it will not matter.
Hmm… I have a data cap too. I have yet to blow it. Seems to me that if you don’t share your PMS with others nobody outside your LAN will be accessing it… Or at least nobody save perhaps those trying to hack your house in which case you have bigger fish to fry…
Not a difficult concept at all. I do it (successfully) all the time. You were the one with the problem remember?
I would venture to guess that I’m considerably older than you!.. Son! (another example of piss pour communication skills).
Not sure what this has to do with anything. I’ve configured my router (Google Nest Wifi) without issue. Still not sure what your problem is but it sure feels like you are shooting yourself in the foot. My suggestion would be to stop doing that. but hey, you do you.
Thanks but I will say what I want regardless of what you think. I tried to help you by 1) indicating that in a similar setup (PMS + Vizio TV) it works. And 2) gave you the various versions I was using. I could additionally try to help by comparing configs and the like but quite frankly your bad tone here has turned me off. You get more flies with honey than vinegar. Fix it yourself. I’m out!
(Not sure why I got an email for this, I thought I turned off tracking of this issue but apparently I need to unsubscribe too).
Ah, yes, of course. How silly of me. I programed Plex from scratch and I made those logs! That’s definitely my fault.
To recap:
October 1st: Everything works perfectly fine. Not a complaint in the world.
October 6th: I changed nothing and now Vizio is broken and says it cannot access the server. The log is as quoted.
How do I resolve that issue? What is a “Server identifier” and how do I make sure Vizio can get one from the server?
Answer those questions and I’ll be making progress on this.
The reason for the vinegar is because of Plex simps that just can’t comprehend it’s not a flawless app and keep regurgitating useless troubleshooting information as if they were ChatGPT. I’ve had the issue presented on reddit and met with so many hostile freaks yelling at me for being the lunatic that doesn’t want a plex account. (Again, I will never stream outside the house, so what does a plex account matter?!?!?!)
You’re basically gaslighting me to say that I’m making everything up, that it should work, that there is no problem.
I have two Vizio TVs and Plex works fine on one and is broken on the other. They are different model TVs and both are fully updated.
I can confirm that connecting to a local manual server is broken on one of my Vizio TVs:
client: 5.69.1 and platform 3.0.0-2335.0003
–Also unable to connect when logged into Plex account or logged out–
On the other Vizio TV (newer TV by a year or two) it works fine (logged out, but also worked logged in):
client: 5.69.1 and platform 3.0.0-2317.0004
All settings are identical and I have tried both wired connections and wifi with same results. I am 99.9% sure this is an issue with the Plex app on the TV with platform 3.0.0-2335.0003.
Were you able to resolve this issue? I am having the same problem. Plex app on two Vizio TV’s will not connect to my media server. Plex app on iPhone and Amazon Fire stick connect with no issues. It is clear that it is an issue with the Vizio’s. I am assuming I have to wait for them to update the app. The app interface on the Fire stick looks way newer and cleaner, so I am assuming the Vizio apps are outdated?
The problem resolved itself I guess through updates, but now as of tonight 11/14 the Plex app on my visio tvs will no longer load at all. An update was done today Version 5.72.3 that I guess broke it. The app never loads, no plex logo, nothing. It just goes to black screen for 5 seconds then crashes back to Visio smartcast home.
Hmm. I was on 5.71.1 this morning and I just got a firmware and software update for the TV’s which brought me to 5.72.3. Plex loads but local media server is still inaccessible. I bought a fire stick last night to get me by, but that is pretty annoying.
I had Vizio customer support look into this problem. Progress is slow, but they diagnosed a firmware update as the cause. Escalation hope is engineering team gets the report from tech support and they can update future firmware.
Just pending for an update.
And now because of ISP change into a double NAT situation, Plex must now stream through the internet via account tying. It is not (as suggested somewhere else in my forum support forays last month) automatically routing internally.
My set up is now Internet → Modem → Mesh1 ~~> Mesh2 → MyGoodRouter.
And both my Vizio and Server are connected to MyGoodRouter.
I figured out some portforwarding tricks from a quick google and an old thread here from 2017 or 2018. We like it. So I can get the connection via plex external server / account matching. And in doing so, unlike on my old network, the quality is poor. I did find the setting under Quality in the web panel to flip to Maximum, but I’d love to get my router to realize these are local devices again. And it would if I could do the direct connection, just awaiting Vizio to ever come up with a firmware update, to push it, and not revert it back to broken in the future. As it is now, that will eat my data caps.
Edit: Quality setting change didn’t improve quality of the stream. Is still low res. Possibly because I won’t pay for a premium account?
Monitor your dashboard while you play something. If you get this it means you’re using a relay sever
If that’s the case you are limited to 1mbps without a Plex pass and 2mbps with. The Plex pass in this scenario is probably not enough to help your quality
