I have a Vizio Smart TV that is connected via wired Ethernet to my Plex Media Server. Both are on the same network switch. At some point a few months back I started having an issue where occasionally the TV app takes a long time to connect to Plex, and eventually will come back with a “reset Plex?” message. Sometimes this happens before I choose the user and sometimes after I chose the user but before Plex starts. Once I get into Plex it seems to work just fine. Videos start playing quickly when I press play, menus are responsive, playback is fine, etc. It is currently timing out and getting to that “reset Plex?” message about half the time I try to start it. I turn off the TV at the point and start over, and usually the next time it will connect normally, though sometimes I have to go through that sequence three or four times to connect. Even when it does work, it seems to take longer than it should to connect. I don’t think I’ve had any issues with other devices on the same network - I have Rokus, TiVo boxes, web clients, and iOS clients that all connect quickly. I’ve said “yes” to the reset Plex message several times and have had to reconnect it. I’m currently on server version 1.4.0.3224, but this has been happening for at least the last several versions. I don’t remember exactly when it started, but I know it’s been at least a few months. The server is Windows 10, with a Realtek PCIe GBE NIC. I updated to the latest NIC drivers, and am using the default driver settings. The PMS is dedicated and only used for Plex.
Please let me know if there is anything I can do to try to troubleshoot this issue, or if there is any additional information I should provide.
Thank you!
MMXL
