WD EX2 ULTRA Wont Find server after password reset

Plex Media Server NAS & Devices
1

Server Version#:1.30.2.6563
Just looking for some help. I recently did a password change on my account and logged out of all devices. I now cannot reclaim my server! It isn’t even giving me the option when i log in. I log into plex via the ex ultra app but when i click configure, it opens plex web and not the Plex Media Server. After looking on here i did find out how to search to see if my server was claimed. After doing this i found out that it isn’t. I have tried logging in through plex.tv but get the same, no server to claim. Just wondered am i missing something.
Thanks

Simon

2

Can you open the PMS using its local IP address from within the same subnet?
http://[WD EX2 ULTRA IP address]:32400/web

You should be able to reclaim your server there ( Settings > [Server Name] > General)

3

I have tried that mate. But had no success. Get the same plex web screen.

4

you might want to take a look at this guide

5

Thanks. Will give it a try see if it helps!

6

To add to Tom,

WD support is limited to OS5.

All WD MyCloud products are “black box” controlled by WD.

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