Can't find server following password reset

Plex Media Server NAS & Devices
1

Server Version#:1..42.2.10122
Player Version#:web
<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled>

Hi,

I have recently reset my password following email instruction from Plex. I also logged out of all apps during this process. I can now no longer see my server whatsoever on any player/webapp.

I’ve tried uninstalling and reinstalling the media server on my NAS, but when I log in, I still cannot see my server.

I’m using a EX2 Ultra to host the server.

Please, can someone help?

Thanks,

Jack.

1 Like
2

By signing out all devices, you’re also signing out your server and have to reclaim it:

  1. open http://[local NAS IP]:32400/web from within the same network/subnet
  2. navigate to Settings > [Server Name] > General
  3. Click the Claim button at the center of this settings page
3

Thanks for the reply, Tom.

There is no server listed on the settings page when I go there.

I fear I may have removed it.

Is there any way to get it back?

Thanks

4

Are you accessing the server from within the same subnet?

5

Yes, everything is on the same subnet

6

pretty much the same here. Server not seen but able to see PLEX hosted content. TVs (same subnet) see libraries and can play server content as if nothing changed. (same subnet allowed unsecurred)

http://192.168.2.30:32400/web (same subnet) and presented with empty page identifying

Your Home Screen is Empty.
Settings (wrench) no server listed
(QNAP NAS ) running latest plex download.

Removed and reinstalled PLEX, restarted the server all content is there and works with TVs.

Do see a popup with the following before completing login.

This application is at 192.168.2.30 and is not hosted by Plex. Continue only if you recognize this server and wish to grant access.

Login to plex.tv says password/username is invalid. Tried to reset password with email and never see a email from PLEX. (spam/junk checked and see nothing)

.
2014 Lifetime pass and email address is correct on the server.

1 Like
7

This has been solved with help from ChatGPT. Here’s how I (we) did it.

Note: this happened because I clicked ‘Remove Server’ from my plex account. I then tried to reinstall PMS on my WD EX2 Ultra NAS, but when I uninstalled it, it doesn’t remove the config files within the NAS. I had to install PuTTY to fully remove the Plex files from my server.

THIS DID NOT DESTROY ANY OF MY MEDIA FILES, however, I would recommend having a back-up, just in case.

  • Go to Plex Web App and check your server is no longer in the Authorised Devices list. If it is, remove it.

  • Go to your NAS log in page (type the NAS IP address in your browser).

  • Go to Apps and then select Plex Media Server

  • Turn off the app then uninstall.

  • Go to the Network tab in your NAS setting page and turn on SSH

  • Create a password for the SSH when prompted - hit configure if not prompted to create a new password.

  • Open PuTTY and type the NAS IP address into the box. Ensure SSH connection is checked.

  • A command box will appear saying ‘Log In As:’ - type sshd

  • enter your password which you recently created on your NAS page (no text shows when you type this)

  • If it works, you’ll see a line like this “sshd@WDMyCloudEX2Ultra:~$”

  • Type cd /mnt/HD/HD_a2 and press enter

  • Type cd Nas_Prog and press enter

  • You should see a line like this “sshd@WDMyCloudEX2Ultra:/mnt/HD/HD_a2/Nas_Prog$”

  • Now delete config files by typing rm -rf plex_conf

  • If you are on OS5, you are done, you can skip the next step and go to the “EXIT” step - you can find what OS you are running on your NAS page in your browser

  • If on OS3, you need to remove 1 more file by typing rm -rf plexmediaserver

  • Lastly on PuTTY, type exit and hit enter

  • The command box should automatically disappear in a few moments.

  • Close PuTTY and return to your NAS page in your browser.

  • Go to the Network page in settings and turn off SSH

  • Reboot your NAS system from the account logo (top right)

  • Once back online, log in again, go to the ‘Apps’ page and reinstall PMS either from the apps list or manually using a downloaded .bin file for the latest version.

  • Once installed, turn on the app using the ‘RUN’ toggle

  • Give it a few minutes and then click ‘Configure’

  • You should now be at the Server Setup page on Plex.

Note: While my media files are all still there, any personal preferences like groupings or lists will be gone. Not a big deal, but you need to know.

While this worked for me in my situation, I cannot guarantee this will work for everyone or every situation.

Good Luck.

8

shutdown PLEX service in HAS.

removed Plex service from NAS

logged in as admin with putty

executed command:

[~] # cd /mnt/HD/HD_a2
-sh: cd: /mnt/HD/HD_a2: No such file or directory

cd /mnt
[/mnt] # ls
config/ HDA_ROOT/ rf/ sdb_root/ sdd_root/ sdf_root/ update@
ext/ QUPNP/ sda_root/ sdc_root/ sde_root/ snapshot/

I’ll poke around directory structures. Any help you can provide will be appreciated.

TS-670 Pro FW 4.3.6.2085

9

On QNAP, Plex leaves its data here:

  • Program/config files:

    /share/CACHEDEV1_DATA/.qpkg/PlexMediaServer

  • Support files (library, cache, logs):

    /share/CACHEDEV1_DATA/PlexMediaServer

To remove them safely, run:

rm -rf /share/CACHEDEV1_DATA/.qpkg/PlexMediaServer
rm -rf /share/CACHEDEV1_DATA/PlexMediaServer

:backhand_index_pointing_right: If your NAS has multiple volumes, the base path (/share/CACHEDEV1_DATA) might be slightly different, like /share/MD0_DATA. You can check with:

ls /share

and look for a folder containing .qpkg.

10

Finally fixed this issue. Not sure why but a lot of the fix actions you all posted weren’t working for me. If any of you are still dealing with this, ChatGPT helped a ton with the following prompts:

  • Unable to access plex server after password reset.
  • I can’t even load the web dashboard on the pc server. And when I go to settings I don’t see any option that allows me to enter a claim token.

Hope this helps!

11

Continued…..from above (Plex shutdown and removed from Qnap)

did the recursive directory removals as outlined.
exited Putty

Restarted QNAP

Downloaded PlexMeidaServer for QNAP

Installed PlexMediaServer

Opened PLEX app from QNAP and it redirects to app.plex.tv url (can’t login to PLEX.TV)

Same is true typing in the address 192.168.2.30:32400/web. It redirects to PLEX.TV)

Plex.tv does not email the ability to reset password.

QNAP review shows file structure (movies/TV) are still on the server. But not able to view content with TV (same network) now.

Really think plex.tv has issues with it’s email notification as the email has not changed since it was put in place in 2014.

12

Who do we contact to have the password RESET function fixed? Seems like this is required to support passwords stored at plex.tv. Where they want to control it, they need to support it.