WD Mycloud: server inaccessible after installing latest update

[andyetc]

Server Version#: v.1.43.3.10828-00f62d37d
Player Version#: Version 4.160.0

I’ve updated the installation of Plex on my WD MyCloud EX2 Ultra to the most recent version,
v.1.43.3.10828-00f62d37d, which shows as installed:

However, when accessing Plex via browser (or any other method), I get a ‘currently unavailable’ message.

I can still access other libraries that have been shared with me, just not my own.

I’ve tried rebooting the NAS, disable/enabling the ‘run app’ option and redownloading the bin and reinstalling the app to no success.

Is there anything else I can try?

plex logs.txt (196.5 KB)

[pl_5309]

See if you can navigate to the server logs and zip them up to upload here.

/mnt/HD/HD_a2/Nas_Prog/plex_conf/Plex Media Server/Logs

[Atomatth]

Logs would be helpful, thanks @pl_5309 for adding the path. @andyetc can you also confirm that your browser has the correct local permissions? See: Important note about the Plex Web app - Local Network Access

[andyetc]

Thank you both for your help. Have managed to retrieve the logs now:

(removed)

[andyetc]

Sorry, I didn’t answer the second question. Yes, the browser is set to allow local network access. I’m also having the problem on connected TVs and via the Plex iOS app, so I don’t think it’s browser-specific.

[andyetc]

Just as a quick update - the server is no longer listed on https://app.plex.tv - I can only see other servers that have been shared with me.

[Atomatth]

Odd that your logs show 1.43.2.10687-563d026ea as the installed version but the WD webUI is showing something different.

[andyetc]

That is very odd.

I’ve also discovered that I can’t uninstall the app from the WD - I’ve uninstalled (seemingly successfully), rebooted the NAS and 1.43.3.10828 is showing as being installed again.

[andyetc]

I’d hoped the latest update might have fixed the problem, but unfortunately not.

I overwrote the existing install with 1.43.3.10861 and rebooted the NAS, which still has the same problem.

I uninstalled the app from the NAS interface, rebooted, and it still shows as 1.43.3.10861 is installed.

I’m not sure whether it ever worked, but there is no Plex logo showing in the interface, and the configure button brings up a 404 for the URL http://192.168.4.30/plexmediaserver/index.php

Navigating to http://192.168.4.30:32400/ brings up an ERR_CONNECTION_REFUSED message.

These are the updated logs: (removed)

[Atomatth]

Something is still not working. Your logs are old, showing Jul 20, 2026 as the latest entries and 1.43.2.10687-563d026ea as the version. I’m wondering if this path /mnt/HD/HD_a2/Nas_Prog/plex_conf/Plex Media Server/Logs is somehow old/stale or something is else is stuck somewhere else.

Just wanting to confirm some basic stuff. You are using the Plex Media Server for Western Digital (OS 5) package correct? The OS 3 version shouldn’t work here but want to rule it out. I can see that this server last pinged back to plex.tv 17 days ago with 1.43.2.10687-563d026ea. That matches what you’ve be dealing with.

What is the storage health showing on WD webUI?

After you uninstall the app, SSH into the machine and check in /mnt/HD/HD_a2/Nas_Prog and that the /plexmediaserver folder is now removed. The /plex_conf should remain, this holds all your config related files so your server should be preserved.

[andyetc]

Very relieved that I’ve managed to resolve this by renaming the app folder via SSH and then installing the latest update via the NAS interface. The database was stored in a different folder, so I’m back up and running without losing any data.

Thanks for your help!

[rebbot]

Thanks, andyetc and Plex team!

I had the very same issue ~2 days after installing 1.43.3.10896. I had to reboot my device for another reason, but after this reboot, plexmediaserver never came back up again. Uninstalling etc. did not work.

So I did connect via SSH:
https://support-en.wd.com/app/answers/detailweb/a_id/27435/initiator/user

and ran the following command:

ren /mnt/HD/HD_a2/Nas_Prog/plexmediaserver /mnt/HD/HD_a2/Nas_Prog/plexmediaserverbak

Afterwards I was able to install the app again, and all content was still available.