WD NAS Damaged because of PLEX?

Server Version#:5.16.105
Player Version#:1.22.3.4392

Hello,

I am using a WD MyCLoud EX2 Ultra with Plex installed on it to view my video library.

A few days ago I lost one of my disks and need to replace it.

I realised a few months ago that the device’s fan would go full power at the same time every night and this for more than two hours. My settings were on RAID1 and no backup set to any other online backup services. I did not pay much attention, thinking it could be PLEX indexing library but was too busy elsewhere. Now I regret it. I am pretty sure it’s that behaviour that cause my disk to break. It would start at 2am every night and last maybe 2-3 hours. Also I am not adding movies every day in the library, more like once a week. But the process would happen every night and always for more than two hours.

I am wondering if PLEX could do such a thing, maybe a setting I had ?
2)
I am also a PLEX Pass subscriber, is PLEX Pass syncing stuff at night ?
3)
Also as a subscriber of PLEX pass, I am surprised I don’t get another support than going on a forum and hoping for an answer. Or maybe I did not find it ? Is there a mail support for Plex Pass user ?

thank you in advance for any useful answer

That your disk broke, is more likely due to a bad disk

When said, Plex Server do have scheduled tasks, that execute during night time, as seen here:

And regarding support, then the forums is what Plex has, and the forums are monitored by both Plex employes as well as external moderators ( Ninja’s )

Thank you Dane Plex Ninja for the super quick answer.

My disk is a Sandisk WD RED, but I have been using it for a little while and mostly with Kodi before, so I can’t be sure that Plex has anything to do with it. Now, seeing my settings, I realise that the PLEX scheduled tasks made it work at full speed, I wonder if it was like that from the beginning (I don’t remember hearing it right after installing PLEX). I remember checking the health of the disk and having no issue as soon as I heard the noise the first time.
Anyway I will have to order another disk and would like to know if they were settings in the scheduled tasks that were not so important so it would help the work load every night.

It all depends on your needs!

But I would never ever disable database backup nor database optimize

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I had Plex running on my Ex2ultra for a couple years before migrating it to an old laptop. I also have WD Red with RAID1 and yes, the fan would go full power everyday, but my hardware never got damaged.
Now I have my NAS as storage only (still RAID1) and I enabled the sleep mode

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Hard disks are made to work hard. I doubt Plex killed the disk or we’d have many other such posts.

You can reduce the NAS workload if you turn off all the library features that scan audio and video file content.

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ok thank you all for your answer, I hope my RAID1 system worked well and I can get all my movies back. Same thing happened yesterday night, the second disk started to work full speed on the scheduled tasks at 2am. If you say it’s normal I will live with it :slight_smile:
Somehow asking a device to work so hard for me looks strange and energy consuming, but what I really don’t understand is, why so much effort when my PLEX database has not changed for the past two months, and not even being used for the past month ? Why does PLEX need to do all those scheduled tasks when it’s useless as nothing has changed ?

It depends on the tasks you selected.
“Refresh local Metadata” will force a download of metadata for all your medias every 3 days

I don’t think that’s what that does. I don’t think it ever downloads anything.

I think that detects new local metadata in files if Use local assets is also enabled in the Library. But that’s pretty lightweight if the files aren’t changing.

There’s also Refresh metadata periodically, but that only touches Music.

There’s Upgrade media analysis during maintenance and Perform extensive media analysis during maintenance but those also only happen once per file.

@Swiss-Pete if you post logs after the maintenance cycle somebody can tell you what it was doing.

You are correct :wink:

This is why I subscribe to the 3-2-1 backup rule of thumb. The 3-2-1 backup strategy simply states that you should have 3 copies of your data (your production data and 2 backup copies) on two different media (two independent drives) with one copy off-site for disaster recovery .

So I have mine in a raid WD PR4100, then backup that to a local 14 TB hard drive to an encrypted NordLocker folder, and back that up online.

So if one of raid disks goes, swapping it out it should rebuild itself. If that does not work, I can copy all my data and behind the scenes meta data Plex server folders back to a clean raid from my local USB hard drive backup. If both my RAID and my local USB driver were stolen or destroyed, I would still have everything online.

Here is a great discussion on how to best go about finding the hardest piece of this puzzle… an online service that is affordable, has enough storage, and is secure…

Hey @Hobbes_Is_Real, thank you for your answer, I do just like you except for the offsite solution. The question here was not much for the loss of data but more for the effort PLEX is asking to hardware. Hardware and software companies should try to work with the flow of the current situation, we are using a lot of energy to use them and if we could save some of it, it will help the hardware to live longer and us to save energy. So for a backup or cleaning operation, if nothing has been done to the database, why should it operate ?

Now for my situation, I unchecked all boxes in the scheduled tasks, and the HD started to ventilate again at 2am. So this time I was very surprised and I thought maybe it’s not PLEX but something else. So to be sure I changed the time to 1am, I also just replaced my damaged drive with a new one and reconfigured RAID1 successfully. I will try tonight. Let’s see if it does ventilate with two healthy disks.

@Volts, thank you for your kind answer, for the logs, I went to “Troubleshootings” and “Download Logs”. I got a bunch of them. Which one should I post here ?

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