Web interface serves an XML document, not a UI

Plex Media Server Desktops & Laptops
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Server Version#: 1.18.6.2368-97add474d

I’ve just tried going to my web interface and instead of the usual UI and user selection, I get an XML document with a top-level node containing a bunch of nodes. I can get access to the server itself if necessary but what should I do to get the UI back?

I’m using Chrome on Windows 10 to access the web interface. I’ve just downloaded a server update in the last 24 hours but I don’t know if it’s installed or not (because I can’t get in to check).

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So you’re using this URL on the computer that has PMS installed on?

http://127.0.0.1:32400/web/index.html

1 Like
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As shown by @darcilicious, you need /web/index.html as part of the URL.

If you go to :32400 you get XML.

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Hi both. No, I’ve been going to http://IP_ADDRESS:32400 . Until now, that’s how I’ve successfully reached the web frontend; it’s never served XML to me before. It seems to me unusual to require the user to memorise a path on top of a server/port – usually one would expect to go to the server root and be redirected to the web interface as necessary.

So I now have a way to get to the web interface by changing my bookmarks (so thanks for that). Does anybody know why this has changed? I can certainly foresee that in the future I’ll forget the particular path I need and run into this again.

Thanks,
Steve

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In principle you should always use app.plex.tv instead of ip:port since it is the newer version of the Plex Web front end.

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Okay, but that requires Internet access which I don’t always have – if the Internet has gone down and I want to watch something or administer the server, I need a local address. (Although I think Plex couldn’t cast without Internet access last time I tried so that might be a moot point, but I assume that’s a known problem.)

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Authentication in general needs internet access, so several features which you think are within your local network might not work if you don’t have internet access.

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Okay, that’s interesting. I realise this is now off-topic so please point me elsewhere if there’s documentation on this, but in a no-Internet situation I’d be happy with a reduced feature-set – how can I enable that or request it as a change? (eg just playing any videos using local accounts.)

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