Web Player on Chrome/OSX transcodes 720p -> 720p, no option to play original

[meshugga]

Server Version#: 1.21.1.3830
Player Version#: 4.47.3
Browser Version: Chrome OSX 88.0.4324.41

The player is set to:
automatically adjust quality
Video Quality [Maximum]
Play smaller videos at original quality
Use recommended settings

yet sometimes, I’ll get real crummy quality, and when I have a look in the transcoding settings, it says it’s transcoding to 720p 2Mb/s from a source that’s already 720p and slightly over 2Mb/s, with no option to choose “Original”.

This can sometimes (maybe always, unsure) be solved by a shift-reload, or using a different browser.

I have a report from a user on windows with Chrome experiencing the same, and I saw other users that should know better transcoding from 720p → 720p.

It seems to have improved with the last version of the web player, as I just had this issue again but was able to choose “original” manually. But I shouldn’t have to, as I did configure the player specifically to never transcode. There’s plenty of bandwidth, and buffering is acceptable.

Is this a known bug? Do others experience this too? Is there a fix upcoming?

thanks for your time,
greetings from Vienna,
Philip!

screenshot

[BigWheel]

what type of file is it. and what sort of codecs in it. what does the Now Playing on Dashboard say.

[meshugga]

The day before yesterday I had a user reporting undesired transcoding on firefox, but I’m not sure if it was 100% the same symptoms as I and the other user had.

In the ff case, the file was an mkv container with Stream #0:0(eng): Video: h264 (High), yuv420p(tv, bt709/unknown/unknown, progressive), 1280x720, SAR 1:1 DAR 16:9, 23.98 fps, 23.98 tbr, 1k tbn, 47.95 tbc (default)

I’ll let you know when it happens to me again with a more detailed report. This is bugging me a lot, as I already can not pre-set original quality on the server side, so I tell friends to set it manually, but now even if they do that, the player sometimes seems to think different. Which not just results in crappy quality, but also a lot of wasted power & CPU resources.