This is a DVR Beta 3 thing, I think.
Without being facetious, does it not explain what the extra info downloaded is in your screenshot?
We use our metadata servers to enhance what comes from the EPG providers.
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Iâm not sure it was caused by ticking the Enhanced option but one show got recorded today (FIS Ski Jumping) where I had two recordings before that (both recorded with Beta 2 without enhanced program guide) with Gracenote Metadata and now the show/season picture, show description, episode description and filenames have been retroactively erased (e.g. filename now just âEpisode 09-14â instead of âSommer Grand Prix Chaikovskyâ) when the third episode was recorded with enhanced program guide.
Could also be a bug with Beta 3 unrelated to the Enhanced program guide option. What does âwe use our metadata serversâ mean @elan? Where do you get it the additional metadata from?
@Wiidesire said:
Could also be a bug with Beta 3 unrelated to the Enhanced program guide option.
Hmm, I doubt itâs related to the enhanced metadata. There were definitely bugs in beta 2 which could cause artwork to be lost (and you might not notice for a bit until caches were cleared). It shouldnât happen with shows newly recorded with beta 3.
What does âwe use our metadata serversâ mean @elan? Where do you get it the additional metadata from?
From a wide variety (and constantly evolving) set of sources 
Today the fourth âepisodeâ of FIS Ski Jumping was recorded. However poster and show description have not been added âbackâ. The fourth episode does have a normal name (not recording date) and episode description though.
Really weird thing going on here.
@elan Which file in the logs would be useful to take a look at? Donât want to go through each of them.
@Wiidesire said:
Today the fourth âepisodeâ of FIS Ski Jumping was recorded. However poster and show description have not been added âbackâ. The fourth episode does have a normal name (not recording date) and episode description though.
Yeah, unfortunately if the poster was nuked for the show and isnât available via TVDB, it wonât come back. You can add it back manually for now in the standard way.
@elan
Over the last days it has happened to two additional shows. So three shows in total so far where Gracenote Metadata has been retroactively erased for the whole show (poster, description, episode discriptions, episode names etc.).
Iâve now disabled the Enhanced Program Guide option, hopefully it will stop now. If it doesnât, itâs definitely a new bug introduced in Beta 3.
The issue was resolved in Beta 3 by disabling the Enhanced Program Guide. I recorded many items over nearly two months and it didnât happen anymore.
With Beta 4 however two shows already got their Gracenote Metadata wiped retroactively in just two days (Enhanced Program Guide disabled). One of the affected shows has over 50 items so itâs a huge bummer.
I could live with missing posters, description etc. (because I can manually add them back), but I donât understand why the names get replaced by the recording date without Gracenote Metadata. The name of the file is still the same. Even if the Gracenote Metadata retroactive delete bug canât be fixed, I hope itâs possible not to default to the recording date but instead take the name from the filename.
Maybe this is also tied to this issue @elan https://forums.plex.tv/discussion/comment/1319419/#Comment_1319419?
@Wiidesire ~ Iâm trying to imagine what would cause this to happen. Iâm also not clear on why disabling the enhanced EPG would work around the issue. Can you provide more details, possibly logs around recording of an item which causes the issue?
In general, if the show exists in the library, it shouldnât be touched at all when recording a new episode.
To be clear, Iâm sure thereâs a bug here and weâll fix it, just need to understand exactly whatâs happening and how to reproduce, as I havenât seen it locally.
@elan Thank you for the fast answers and acknowledgment, much appreciated.
I sent you a log from Beta 4 via PM.
I got one more from 1st October (Beta 3), let me know if you need the additional one for troubleshooting.
Btw. the bug also happened when I deleted one episode manually via Windows explorer. The Gracenote Metadata was deleted for the whole show. If I remember correctly I saved a log on 16th November for that as well.
@tachtevrenidis said:
This is a DVR Beta 3 thing, I think.
I am lost on what exactly in the Program Guide is âenhancedâ and what information is âricherââŠ? The only thing checking the box clearly tells me for certain is that my Program Guide will refresh slower. âEnhancedâ or ânon-enhancedâ I canât tell a difference in teh Program Guide itself. âEnhancedâ and âricher informationâ are vague terms at best.
Does Plex.tv offer/show any examples of the benefits of âenhancedâ vs ânon-enhancedâ Program Guides?
Iâm sure this isnât snake oil, but help me understand what is actually different. Include examples please!
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@bradbart948 said:
@tachtevrenidis said:
This is a DVR Beta 3 thing, I think.
I am lost on what exactly in the Program Guide is âenhancedâ and what information is âricherââŠ? The only thing checking the box clearly tells me for certain is that my Program Guide will refresh slower. âEnhancedâ or ânon-enhancedâ I canât tell a difference in teh Program Guide itself. âEnhancedâ and âricher informationâ are vague terms at best.
Does Plex.tv offer/show any examples of the benefits of âenhancedâ vs ânon-enhancedâ Program Guides?
Iâm sure this isnât snake oil, but help me understand what is actually different. Include examples please!
I was under the impression its designed for tv shows (and some movies) that arenât extremely popular so where ever plex gets its meta data from might not have any info on that show, so enabling this will pull meta data from where ever plex pulls program data from which may have more info. So for example the tv show âmy lottery dream houseâ probably doesnât have any data on imdb or where ever plex pulls from, but will have data where ever they get the data for the program guide.
Iâll bite. Hereâs a screenshot of the Recommended section of my Live TV & DVR with Enhanced Guide de-selected:
And hereâs a screenshot with Enhanced Guide selected:
So, at the very least, it was able to find a greater number of posters for the shows in my guide. There may be other âenhancementsâ as well, Iâm not sure.
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Thatâs as may be; however, regarding the subject of this thread, selecting the Enhanced Guide option does result in different data being available. There are other threads on these forums which discuss the missing show posters.
Fair enough. Just keep in mind that guide data are market specific; so the quality of what I see in mine wonât necessarily reflect what you see in your own.
I suspect what the âenhancedâ guide is supposed to is show more details about the show/movie.
Itâs purpose and/or functionality may have also been changed due to the recent change of guide data providers.
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