running iperf3 in multi-thread isn’t a valid test; neither is using anything but default (stock) connection parameters
./iperf3.exe -c 209.145.59.74 -P 4 -w 100M -R
I’d like to see a specific DEBUG log capturing ONE playback request from the Nvidia Shield.
Prior to starting playback, please confirm the Shield’s remote quality is original/maximum.
Play for 20 seconds (or until failure) then stop
wait 20 more seconds
Download the logs ZIP file & attach here
Plex Media Server Logs_2022-07-29_11-57-31.zip (3.3 MB)
Here is one playback request.
To be clear - I have no issues with playback once I’m able to select the movie. I just have to hit retry a few times before it will bring me to the movie page showing the actors, trailers, etc.
Once I get to that screen, playback starts almost instantly upon clicking play - and continues playing perfectly until the end of the film.
Here are the Shield Logs from the same time period:
https://pastebin.com/6BgB6z5d
Did you stop the playback or did it fail ?
I see it running along and then a STOP command is received.
022 11:56:52.776 [0x7fa28a618b38] VERBOSE - [Req#3c865b/Transcode/0110b2ff019bcb2f-com-plexapp-android/6057c727-3672-4413-b51c-7332a2fde05a] We want 600 seconds ahead, last returned was 199.999000 and max is 660.000000.
Jul 29, 2022 11:56:52.776 [0x7fa28a618b38] VERBOSE - [Req#3c865b/Transcode/0110b2ff019bcb2f-com-plexapp-android/6057c727-3672-4413-b51c-7332a2fde05a] It took 0.0 sec to serialize a list with 0 elements.
Jul 29, 2022 11:56:52.776 [0x7fa291374b38] DEBUG - Completed: [127.0.0.1:59380] 206 PUT /video/:/transcode/session/0110b2ff019bcb2f-com-plexapp-android/6057c727-3672-4413-b51c-7332a2fde05a/progress?progress=10.8&size=-22&remaining=374&speed=15.1 (12 live) 0ms 355 bytes (pipelined: 98) (range: bytes=0-)
Jul 29, 2022 11:56:52.922 [0x7fa289e4cb38] DEBUG - Request: [99.59.234.143:53736 (WAN)] GET /:/timeline?audioStreamID=1793102&bufferedTime=156614&column=2&context=home%3Ahub.movie.recentlyreleased&duration=6165000&guid=plex%3A%2F%2Fmovie%2F60c0e7811a0157002dacc35f&key=%2Flibrary%2Fmetadata%2F266029&playbackTime=43602&playQueueItemID=581634&ratingKey=266029&row=2&state=stopped&time=43386&token=xxxxxxxxxxxxxxxxxxxx (12 live) #3c8632 TLS GZIP Signed-in Token (razzamatazm) (SHIELD Android TV) / Accept => application/xml / Accept-Encoding => gzip / Accept-Language => en-us / Connection => Keep-Alive / Host => 209-145-59-74.4b262e01a03d4ca3a94d97535ab338ac.plex.direct:32400 / User-Agent => Mozilla/5.0 (Linux; Android 11; SHIELD Android TV Build/RQ1A.210105.003; wv)PlexTV/9.6.0.34175 / X-Plex-Advertising-DoNotTrack => 0 / X-Plex-Advertising-Identifier => 6cb82f8b-642b-4289-a861-7fdfe7e03ff1 / X-Plex-Client-Identifier => 0110b2ff019bcb2f-com-plexapp-android / X-Plex-Client-Identifier => 0110b2ff019bcb2f-com-plexapp-android / X-Plex-Device => SHIELD Android TV / X-Plex-Device-Name => SHIELD Android TV / X-Plex-Device-Screen-Density => 320 / X-Plex-Device-Screen-Resolution => 1920x1080 (Android TV) / X-Plex-Device-Vendor => NVIDIA / X-Plex-DRM => widevine:video / X-Plex-Features => external-media,indirect-media,hub-style-list / X-Plex-Language => en-us / X-Plex-Model => mdarcy / X-Plex-Platform => Android / X-Plex-Platform-Version => 11 / X-Plex-Product => Plex for Android (TV) / X-Plex-Provider-Version => 5.1.0 / X-Plex-Provides => player,pubsub-player,controller / X-Plex-Token => xxxxxxxxxxxxxxxxxxxx / X-Plex-Version => 9.6.0.34175
Jul 29, 2022 11:56:52.924 [0x7fa289e4cb38] DEBUG - [Req#3c8632] Client [0110b2ff019bcb2f-com-plexapp-android] reporting timeline state stopped, progress of 43386/6165000ms for guid=plex://movie/60c0e7811a0157002dacc35f, playbackTime=43602ms ratingKey=266029 url=, key=/library/metadata/266029, containerKey=, metadataId=266029, source=
Jul 29, 2022 11:56:52.966 [0x7fa28a6e2b38] DEBUG - Request: [127.0.0.1:59712 (Loopback)] POST /video/:/transcode/session/0110b2ff019bcb2f-com-plexapp-android/6057c727-3672-4413-b51c-7332a2fde05a/manifest (13 live) #3c865d Signed-in / Accept => */* / Connection => close / Host => 127.0.0.1:32400 / Icy-MetaData => 1 / Transfer-Encoding => chunked / User-Agent => Lavf/58.65.101 / X-Plex-Http-Pipeline => infinite
Jul 29, 2022 11:56:52.967 [0x7fa28a705b38] DEBUG - Request: [127.0.0.1:59714 (Loopback)] POST /video/:/transcode/session/0110b2ff019bcb2f-com-plexapp-android/6057c727-3672-4413-b51c-7332a2fde05a/manifest (14 live) #3c8661 Signed-in / Accept => */* / Connection => close / Host => 127.0.0.1:32400 / Icy-MetaData => 1 / Transfer-Encoding => chunked / User-Agent => Lavf/58.65.101 / X-Plex-Http-Pipeline => infinite
Jul 29, 2022 11:56:52.967 [0x7fa28a6e2b38] DEBUG - [Req#3c865d/Transcode/0110b2ff019bcb2f-com-plexapp-android/6057c727-3672-4413-b51c-7332a2fde05a] Transcoder segment range: 0 - 66 (66)
Jul 29, 2022 11:56:52.967 [0x7fa291374b38] DEBUG - Completed: [127.0.0.1:59712] 200 POST /video/:/transcode/session/0110b2ff019bcb2f-com-plexapp-android/6057c727-3672-4413-b51c-7332a2fde05a/manifest (14 live) 1ms 166 bytes
Jul 29, 2022 11:56:52.968 [0x7fa28a705b38] DEBUG - [Req#3c8661/Transcode/0110b2ff019bcb2f-com-plexapp-android/6057c727-3672-4413-b51c-7332a2fde05a] Transcoder segment range: 0 - 67 (66)
Jul 29, 2022 11:56:52.968 [0x7fa291374b38] DEBUG - Completed: [127.0.0.1:59714] 200 POST /video/:/transcode/session/0110b2ff019bcb2f-com-plexapp-android/6057c727-3672-4413-b51c-7332a2fde05a/manifest (13 live) 0ms 166 bytes
Jul 29, 2022 11:56:53.133 [0x7fa28a618b38] DEBUG - Request: [99.59.234.143:53768 (WAN)] GET /video/:/transcode/universal/stop?autoAdjustQuality=0&hasMDE=1&location=wan&mediaBufferSize=209664&path=%2Flibrary%2Fmetadata%2F266029&session=0110b2ff019bcb2f-com-plexapp-android (18 live) #3c8662 TLS GZIP Signed-in Token (razzamatazm) (SHIELD Android TV) / Accept-Encoding => gzip / Accept-Language => en-us / Connection => Keep-Alive / Host => 209-145-59-74.4b262e01a03d4ca3a94d97535ab338ac.plex.direct:32400 / User-Agent => Mozilla/5.0 (Linux; Android 11; SHIELD Android TV Build/RQ1A.210105.003; wv)PlexTV/9.6.0.34175 / X-Plex-Advertising-DoNotTrack => 0 / X-Plex-Advertising-Identifier => 6cb82f8b-642b-4289-a861-7fdfe7e03ff1 / X-Plex-Client-Identifier => 0110b2ff019bcb2f-com-plexapp-android / X-Plex-Client-Identifier => 0110b2ff019bcb2f-com-plexapp-android / X-Plex-Client-Platform => Android / X-Plex-Device => SHIELD Android TV / X-Plex-Device => SHIELD Android TV / X-Plex-Device-Name => SHIELD Android TV / X-Plex-Device-Screen-Density => 320 / X-Plex-Device-Screen-Resolution => 1920x1080 (Android TV) / X-Plex-Device-Vendor => NVIDIA / X-Plex-DRM => widevine:video / X-Plex-Features => external-media,indirect-media,hub-style-list / X-Plex-Language => en-us / X-Plex-Model => mdarcy / X-Plex-Platform => Android / X-Plex-Platform => Android / X-Plex-Platform-Version => 11 / X-Plex-Platform-Version => 11 / X-Plex-Product => Plex for Android (TV) / X-Plex-Product => Plex for Android (TV)-4VwozGCyUA34ro8TpX / X-Plex-Provider-Version => 5.1.0 / X-Plex-Provides => player,pubsub-player,controller / X-Plex-Token => xxxxxxxxxxxxxxxxxxxx / X-Plex-Version => 9.6.0.34175 / X-Plex-Version => 9.6.0.34175
Jul 29, 2022 11:56:53.134 [0x7fa28a3cab38] DEBUG - [Req#3c8662/Transcode] Killing job.
Jul 29, 2022 11:56:53.134 [0x7fa28a3cab38] DEBUG - [Req#3c8662/Transcode] Signalling job ID 1475 with 9
Jul 29, 2022 11:56:53.134 [0x7fa28a3cab38] DEBUG - [Req#3c8662/Transcode] Job was already killed, not killing again.
I stopped after 20 seconds.
@ChuckPa he isn’t having playback issues. He is having issues when clicking on a show/movie where the next screen fails to completely populate and gives him an error. Once he is able to get to the play button the shows/movie play fine.
When I look in the logs, I’m not seeing the “408” timeout errors which cause that message to be printed.
The only thing I’ve ever seen is where the server itself gets “backed up” with requests.
Please look here… “pipelined” is the number of requests in the queue.
This is what originally took me down the path of “is there enough CPU power?”
Jul 29, 2022 10:47:02.614 [0x7fa28a959b38] VERBOSE - [Req#3c7231] It took 0.0 sec to serialize a list with 188 elements.
Jul 29, 2022 10:47:02.615 [0x7fa291397b38] DEBUG - Completed: [99.59.234.143:62878] 200 GET /statistics/bandwidth?timespan=6 (8 live) TLS GZIP 4ms 2081 bytes (pipelined: 407)
Jul 29, 2022 10:47:04.599 [0x7fa28a6e5b38] DEBUG - Request: [99.59.234.143:62878 (WAN)] GET /statistics/bandwidth?timespan=6 (8 live) #3c7232 TLS GZIP Signed-in Token (razzamatazm) (Chrome) / Accept => application/json, text/plain, */* / Accept-Encoding => gzip, deflate, br / Accept-Language => en / Connection => keep-alive / DNT => 1 / Host => 209-145-59-74.4b262e01a03d4ca3a94d97535ab338ac.plex.direct:32400 / Origin => https://app.plex.tv / Referer => https://app.plex.tv/ / sec-ch-ua => ".Not/A)Brand";v="99", "Google Chrome";v="103", "Chromium";v="103" / sec-ch-ua-mobile => ?0 / sec-ch-ua-platform => "Windows" / Sec-Fetch-Dest => empty / Sec-Fetch-Mode => cors / Sec-Fetch-Site => cross-site / User-Agent => Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/103.0.0.0 Safari/537.36 / X-Plex-Client-Identifier => 8r8b1mc6delhidnrf13ahvtf / X-Plex-Device => Windows / X-Plex-Device-Name => Chrome / X-Plex-Device-Screen-Resolution => 1718x1222,3440x1440 / X-Plex-Features => external-media,indirect-media / X-Plex-Language => en / X-Plex-Model => hosted / X-Plex-Platform => Chrome / X-Plex-Platform-Version => 103.0 / X-Plex-Product => Plex Web / X-Plex-Token => xxxxxxxxxxxxxxxxxxxx / X-Plex-Version => 4.86.1
Jul 29, 2022 10:47:04.602 [0x7fa28a6e5b38] VERBOSE - [Req#3c7232] It took 0.0 sec to serialize a list with 189 elements.
Jul 29, 2022 10:47:04.604 [0x7fa291397b38] DEBUG - Completed: [99.59.234.143:62878] 200 GET /statistics/bandwidth?timespan=6 (8 live) TLS GZIP 5ms 2087 bytes (pipelined: 408)
Jul 29, 2022 10:47:05.425 [0x7fa291374b38] VERBOSE - WebSocket: processed 1 frame(s)
Jul 29, 2022 10:47:05.482 [0x7fa291374b38] VERBOSE - WebSocket: processed 1 frame(s)
Jul 29, 2022 10:47:05.489 [0x7fa291397b38] VERBOSE - WebSocket: processed 1 frame(s)
Jul 29, 2022 10:47:06.595 [0x7fa28a6e5b38] DEBUG - Request: [99.59.234.143:62878 (WAN)] GET /statistics/bandwidth?timespan=6 (8 live) #3c7233 TLS GZIP Signed-in Token (razzamatazm) (Chrome) / Accept => application/json, text/plain, */* / Accept-Encoding => gzip, deflate, br / Accept-Language => en / Connection => keep-alive / DNT => 1 / Host => 209-145-59-74.4b262e01a03d4ca3a94d97535ab338ac.plex.direct:32400 / Origin => https://app.plex.tv / Referer => https://app.plex.tv/ / sec-ch-ua => ".Not/A)Brand";v="99", "Google Chrome";v="103", "Chromium";v="103" / sec-ch-ua-mobile => ?0 / sec-ch-ua-platform => "Windows" / Sec-Fetch-Dest => empty / Sec-Fetch-Mode => cors / Sec-Fetch-Site => cross-site / User-Agent => Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/103.0.0.0 Safari/537.36 / X-Plex-Client-Identifier => 8r8b1mc6delhidnrf13ahvtf / X-Plex-Device => Windows / X-Plex-Device-Name => Chrome / X-Plex-Device-Screen-Resolution => 1718x1222,3440x1440 / X-Plex-Features => external-media,indirect-media / X-Plex-Language => en / X-Plex-Model => hosted / X-Plex-Platform => Chrome / X-Plex-Platform-Version => 103.0 / X-Plex-Product => Plex Web / X-Plex-Token => xxxxxxxxxxxxxxxxxxxx / X-Plex-Version => 4.86.1
Jul 29, 2022 10:47:06.598 [0x7fa28a6e5b38] VERBOSE - [Req#3c7233] It took 0.0 sec to serialize a list with 192 elements.
Jul 29, 2022 10:47:06.599 [0x7fa291397b38] DEBUG - Completed: [99.59.234.143:62878] 200 GET /statistics/bandwidth?timespan=6 (8 live) TLS GZIP 4ms 2105 bytes (pipelined: 409)
Jul 29, 2022 10:47:07.588 [0x7fa28a6e5b38] DEBUG - Request: [99.59.234.143:62878 (WAN)] GET /statistics/resources?timespan=6 (8 live) #3c7234 TLS GZIP Signed-in Token (razzamatazm) (Chrome) / Accept => application/json, text/plain, */* / Accept-Encoding => gzip, deflate, br / Accept-Language => en / Connection => keep-alive / DNT => 1 / Host => 209-145-59-74.4b262e01a03d4ca3a94d97535ab338ac.plex.direct:32400 / Origin => https://app.plex.tv / Referer => https://app.plex.tv/ / sec-ch-ua => ".Not/A)Brand";v="99", "Google Chrome";v="103", "Chromium";v="103" / sec-ch-ua-mobile => ?0 / sec-ch-ua-platform => "Windows" / Sec-Fetch-Dest => empty / Sec-Fetch-Mode => cors / Sec-Fetch-Site => cross-site / User-Agent => Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/103.0.0.0 Safari/537.36 / X-Plex-Client-Identifier => 8r8b1mc6delhidnrf13ahvtf / X-Plex-Device => Windows / X-Plex-Device-Name => Chrome / X-Plex-Device-Screen-Resolution => 1718x1222,3440x1440 / X-Plex-Features => external-media,indirect-media / X-Plex-Language => en / X-Plex-Model => hosted / X-Plex-Platform => Chrome / X-Plex-Platform-Version => 103.0 / X-Plex-Product => Plex Web / X-Plex-Token => xxxxxxxxxxxxxxxxxxxx / X-Plex-Version => 4.86.1
Jul 29, 2022 10:47:07.590 [0x7fa28a6e5b38] VERBOSE - [Req#3c7234] It took 0.0 sec to serialize a list with 29 elements.
Jul 29, 2022 10:47:07.590 [0x7fa291397b38] DEBUG - Completed: [99.59.234.143:62878] 200 GET /statistics/resources?timespan=6 (8 live) TLS GZIP 2ms 966 bytes (pipelined: 410)
Jul 29, 2022 10:47:07.598 [0x7fa28a959b38] DEBUG - Request: [99.59.234.143:55261 (WAN)] GET /statistics/bandwidth?timespan=6 (8 live) #3c7230 TLS GZIP Signed-in Token (razzamatazm) (Chrome) / Accept => application/json, text/plain, */* / Accept-Encoding => gzip, deflate, br / Accept-Language => en / Connection => keep-alive / DNT => 1 / Host => 209-145-59-74.4b262e01a03d4ca3a94d97535ab338ac.plex.direct:32400 / Origin => https://app.plex.tv / Referer => https://app.plex.tv/ / sec-ch-ua => ".Not/A)Brand";v="99", "Google Chrome";v="103", "Chromium";v="103" / sec-ch-ua-mobile => ?0 / sec-ch-ua-platform => "Windows" / Sec-Fetch-Dest => empty / Sec-Fetch-Mode => cors / Sec-Fetch-Site => cross-site / User-Agent => Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/103.0.0.0 Safari/537.36 / X-Plex-Client-Identifier => 8r8b1mc6delhidnrf13ahvtf / X-Plex-Device => Windows / X-Plex-Device-Name => Chrome / X-Plex-Device-Screen-Resolution => 1718x1222,3440x1440 / X-Plex-Features => external-media,indirect-media / X-Plex-Language => en / X-Plex-Model => hosted / X-Plex-Platform => Chrome / X-Plex-Platform-Version => 103.0 / X-Plex-Product => Plex Web / X-Plex-Token => xxxxxxxxxxxxxxxxxxxx / X-Plex-Version => 4.86.1
Jul 29, 2022 10:47:07.601 [0x7fa28a959b38] VERBOSE - [Req#3c7230] It took 0.0 sec to serialize a list with 194 elements.
Jul 29, 2022 10:47:07.602 [0x7fa291397b38] DEBUG - Completed: [99.59.234.143:55261] 200 GET /statistics/bandwidth?timespan=6 (8 live) TLS GZIP 4ms 2119 bytes (pipelined: 189)
Jul 29, 2022 10:47:08.606 [0x7fa28a6e5b38] DEBUG - Request: [99.59.234.143:55261 (WAN)] GET /statistics/bandwidth?timespan=6 (8 live) #3c7236 TLS GZIP Signed-in Token (razzamatazm) (Chrome) / Accept => application/json, text/plain, */* / Accept-Encoding => gzip, deflate, br / Accept-Language => en / Connection => keep-alive / DNT => 1 / Host => 209-145-59-74.4b262e01a03d4ca3a94d97535ab338ac.plex.direct:32400 / Origin => https://app.plex.tv / Referer => https://app.plex.tv/ / sec-ch-ua => ".Not/A)Brand";v="99", "Google Chrome";v="103", "Chromium";v="103" / sec-ch-ua-mobile => ?0 / sec-ch-ua-platform => "Windows" / Sec-Fetch-Dest => empty / Sec-Fetch-Mode => cors / Sec-Fetch-Site => cross-site / User-Agent => Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/103.0.0.0 Safari/537.36 / X-Plex-Client-Identifier => 8r8b1mc6delhidnrf13ahvtf / X-Plex-Device => Windows / X-Plex-Device-Name => Chrome / X-Plex-Device-Screen-Resolution => 1718x1222,3440x1440 / X-Plex-Features => external-media,indirect-media / X-Plex-Language => en / X-Plex-Model => hosted / X-Plex-Platform => Chrome / X-Plex-Platform-Version => 103.0 / X-Plex-Product => Plex Web / X-Plex-Token => xxxxxxxxxxxxxxxxxxxx / X-Plex-Version => 4.86.1
Jul 29, 2022 10:47:08.609 [0x7fa28a6e5b38] VERBOSE - [Req#3c7236] It took 0.0 sec to serialize a list with 194 elements.
Jul 29, 2022 10:47:08.610 [0x7fa291374b38] DEBUG - Completed: [99.59.234.143:55261] 200 GET /statistics/bandwidth?timespan=6 (8 live) TLS GZIP 4ms 2119 bytes (pipelined: 190)
Jul 29, 2022 10:47:10.594 [0x7fa28a959b38] DEBUG - Request: [99.59.234.143:55261 (WAN)] GET /statistics/bandwidth?timespan=6 (8 live) #3c7237 TLS GZIP Signed-in Token (razzamatazm) (Chrome) / Accept => application/json, text/plain, */* / Accept-Encoding => gzip, deflate, br / Accept-Language => en / Connection => keep-alive / DNT => 1 / Host => 209-145-59-74.4b262e01a03d4ca3a94d97535ab338ac.plex.direct:32400 / Origin => https://app.plex.tv / Referer => https://app.plex.tv/ / sec-ch-ua => ".Not/A)Brand";v="99", "Google Chrome";v="103", "Chromium";v="103" / sec-ch-ua-mobile => ?0 / sec-ch-ua-platform => "Windows" / Sec-Fetch-Dest => empty / Sec-Fetch-Mode => cors / Sec-Fetch-Site => cross-site / User-Agent => Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/103.0.0.0 Safari/537.36 / X-Plex-Client-Identifier => 8r8b1mc6delhidnrf13ahvtf / X-Plex-Device => Windows / X-Plex-Device-Name => Chrome / X-Plex-Device-Screen-Resolution => 1718x1222,3440x1440 / X-Plex-Features => external-media,indirect-media / X-Plex-Language => en / X-Plex-Model => hosted / X-Plex-Platform => Chrome / X-Plex-Platform-Version => 103.0 / X-Plex-Product => Plex Web / X-Plex-Token => xxxxxxxxxxxxxxxxxxxx / X-Plex-Version => 4.86.1
Jul 29, 2022 10:47:10.597 [0x7fa28a959b38] VERBOSE - [Req#3c7237] It took 0.0 sec to serialize a list with 195 elements.
Jul 29, 2022 10:47:10.598 [0x7fa291374b38] DEBUG - Completed: [99.59.234.143:55261] 200 GET /statistics/bandwidth?timespan=6 (8 live) TLS GZIP 4ms 2125 bytes (pipelined: 191)
Jul 29, 2022 10:47:11.602 [0x7fa28a6e5b38] DEBUG - Request: [99.59.234.143:55261 (WAN)] GET /statistics/bandwidth?timespan=6 (8 live) #3c7238 TLS GZIP Signed-in Token (razzamatazm) (Chrome) / Accept => application/json, text/plain, */* / Accept-Encoding => gzip, deflate, br / Accept-Language => en / Connection => keep-alive / DNT => 1 / Host => 209-145-59-74.4b262e01a03d4ca3a94d97535ab338ac.plex.direct:32400 / Origin => https://app.plex.tv / Referer => https://app.plex.tv/ / sec-ch-ua => ".Not/A)Brand";v="99", "Google Chrome";v="103", "Chromium";v="103" / sec-ch-ua-mobile => ?0 / sec-ch-ua-platform => "Windows" / Sec-Fetch-Dest => empty / Sec-Fetch-Mode => cors / Sec-Fetch-Site => cross-site / User-Agent => Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/103.0.0.0 Safari/537.36 / X-Plex-Client-Identifier => 8r8b1mc6delhidnrf13ahvtf / X-Plex-Device => Windows / X-Plex-Device-Name => Chrome / X-Plex-Device-Screen-Resolution => 1718x1222,3440x1440 / X-Plex-Features => external-media,indirect-media / X-Plex-Language => en / X-Plex-Model => hosted / X-Plex-Platform => Chrome / X-Plex-Platform-Version => 103.0 / X-Plex-Product => Plex Web / X-Plex-Token => xxxxxxxxxxxxxxxxxxxx / X-Plex-Version => 4.86.1
Jul 29, 2022 10:47:11.606 [0x7fa28a6e5b38] VERBOSE - [Req#3c7238] It took 0.0 sec to serialize a list with 142 elements.
Jul 29, 2022 10:47:11.607 [0x7fa291374b38] DEBUG - Completed: [99.59.234.143:55261] 200 GET /statistics/bandwidth?timespan=6 (8 live) TLS GZIP 4ms 1815 bytes (pipelined: 192)
Jul 29, 2022 10:47:12.606 [0x7fa28a6e5b38] DEBUG - Request: [99.59.234.143:55261 (WAN)] GET /statistics/resources?timespan=6 (8 live) #3c7239 TLS GZIP Signed-in Token (razzamatazm) (Chrome) / Accept => application/json, text/plain, */* / Accept-Encoding => gzip, deflate, br / Accept-Language => en / Connection => keep-alive / DNT => 1 / Host => 209-145-59-74.4b262e01a03d4ca3a94d97535ab338ac.plex.direct:32400 / Origin => https://app.plex.tv / Referer => https://app.plex.tv/ / sec-ch-ua => ".Not/A)Brand";v="99", "Google Chrome";v="103", "Chromium";v="103" / sec-ch-ua-mobile => ?0 / sec-ch-ua-platform => "Windows" / Sec-Fetch-Dest => empty / Sec-Fetch-Mode => cors / Sec-Fetch-Site => cross-site / User-Agent => Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/103.0.0.0 Safari/537.36 / X-Plex-Client-Identifier => 8r8b1mc6delhidnrf13ahvtf / X-Plex-Device => Windows / X-Plex-Device-Name => Chrome / X-Plex-Device-Screen-Resolution => 1718x1222,3440x1440 / X-Plex-Features => external-media,indirect-media / X-Plex-Language => en / X-Plex-Model => hosted / X-Plex-Platform => Chrome / X-Plex-Platform-Version => 103.0 / X-Plex-Product => Plex Web / X-Plex-Token => xxxxxxxxxxxxxxxxxxxx / X-Plex-Version => 4.86.1
Jul 29, 2022 10:47:12.607 [0x7fa28a959b38] DEBUG - Request: [99.59.234.143:62878 (WAN)] GET /statistics/bandwidth?timespan=6 (8 live) #3c7235 TLS GZIP Signed-in Token (razzamatazm) (Chrome) / Accept => application/json, text/plain, */* / Accept-Encoding => gzip, deflate, br / Accept-Language => en / Connection => keep-alive / DNT => 1 / Host => 209-145-59-74.4b262e01a03d4ca3a94d97535ab338ac.plex.direct:32400 / Origin => https://app.plex.tv / Referer => https://app.plex.tv/ / sec-ch-ua => ".Not/A)Brand";v="99", "Google Chrome";v="103", "Chromium";v="103" / sec-ch-ua-mobile => ?0 / sec-ch-ua-platform => "Windows" / Sec-Fetch-Dest => empty / Sec-Fetch-Mode => cors / Sec-Fetch-Site => cross-site / User-Agent => Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/103.0.0.0 Safari/537.36 / X-Plex-Client-Identifier => 8r8b1mc6delhidnrf13ahvtf / X-Plex-Device => Windows / X-Plex-Device-Name => Chrome / X-Plex-Device-Screen-Resolution => 1718x1222,3440x1440 / X-Plex-Features => external-media,indirect-media / X-Plex-Language => en / X-Plex-Model => hosted / X-Plex-Platform => Chrome / X-Plex-Platform-Version => 103.0 / X-Plex-Product => Plex Web / X-Plex-Token => xxxxxxxxxxxxxxxxxxxx / X-Plex-Version => 4.86.1
Jul 29, 2022 10:47:12.608 [0x7fa28a6e5b38] VERBOSE - [Req#3c7239] It took 0.0 sec to serialize a list with 24 elements.
Jul 29, 2022 10:47:12.609 [0x7fa291397b38] DEBUG - Completed: [99.59.234.143:55261] 200 GET /statistics/resources?timespan=6 (8 live) TLS GZIP 2ms 884 bytes (pipelined: 193)
Jul 29, 2022 10:47:12.611 [0x7fa28a959b38] VERBOSE - [Req#3c7235] It took 0.0 sec to serialize a list with 143 elements.
Jul 29, 2022 10:47:12.612 [0x7fa291397b38] DEBUG - Completed: [99.59.234.143:62878] 200 GET /statistics/bandwidth?timespan=6 (8 live) TLS GZIP 5ms 1822 bytes (pipelined: 411)
Jul 29, 2022 10:47:14.587 [0x7fa28a6e5b38] DEBUG - Request: [99.59.234.143:62878 (WAN)] GET /statistics/bandwidth?timespan=6 (8 live) #3c723b TLS GZIP Signed-in Token (razzamatazm) (Chrome) / Accept => application/json, text/plain, */* / Accept-Encoding => gzip, deflate, br / Accept-Language => en / Connection => keep-alive / DNT => 1 / Host => 209-145-59-74.4b262e01a03d4ca3a94d97535ab338ac.plex.direct:32400 / Origin => https://app.plex.tv / Referer => https://app.plex.tv/ / sec-ch-ua => ".Not/A)Brand";v="99", "Google Chrome";v="103", "Chromium";v="103" / sec-ch-ua-mobile => ?0 / sec-ch-ua-platform => "Windows" / Sec-Fetch-Dest => empty / Sec-Fetch-Mode => cors / Sec-Fetch-Site => cross-site / User-Agent => Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/103.0.0.0 Safari/537.36 / X-Plex-Client-Identifier => 8r8b1mc6delhidnrf13ahvtf / X-Plex-Device => Windows / X-Plex-Device-Name => Chrome / X-Plex-Device-Screen-Resolution => 1718x1222,3440x1440 / X-Plex-Features => external-media,indirect-media / X-Plex-Language => en / X-Plex-Model => hosted / X-Plex-Platform => Chrome / X-Plex-Platform-Version => 103.0 / X-Plex-Product => Plex Web / X-Plex-Token => xxxxxxxxxxxxxxxxxxxx / X-Plex-Version => 4.86.1
Jul 29, 2022 10:47:14.590 [0x7fa28a6e5b38] VERBOSE - [Req#3c723b] It took 0.0 sec to serialize a list with 144 elements.
Jul 29, 2022 10:47:14.591 [0x7fa291374b38] DEBUG - Completed: [99.59.234.143:62878] 200 GET /statistics/bandwidth?timespan=6 (8 live) TLS GZIP 4ms 1828 bytes (pipelined: 412)
If pipeline is really deep then yes, requests will timeout in the clients.
Now I need the client logs.
The challenge is to capture the logs When this happens.
(Enable, wait for it to fail, grab the logs from the devices)
he will need to confirm if it actually occurred during the test he ran where he posted logs but he posted client logs as well.
edit: link no longer works.
Here are the client logs - not sure why they keep getting deleted from pastebin:
ClientLogs.txt (109.0 KB)
It did occur while testing. The reason I don’t think it’s CPU related are because I don’t experience this issue with the web client. And I’m not experiencing any sort of CPU spikes if I watch activity while selecting a show/movie.
Do you have the Nvidia Shield or Nvidia Shield Pro , and which model year please?
I ask because there was an app update (9.7.0). I’d like to see what improvement that makes; if any.
Nvidia Shield Pro 2019. I’ll check for app updates, but I was up to date as of a day or so ago.
But I also see these errors on ios. Plex issue - YouTube
one miracle at a time please? 
Lol - I only say because i think they’re all the same issue 
I see it on all players except for the web client.
do you have adb installed on your workstation?
We use adb to connect to the shield then install (side load) the app.
This is probably a server problem but Engineering requires I verify it’s not an app problem before they’ll look at it
Yes - I’m familiar with ADB and have it installed
Thanks!
Check your PM
Still having the error after updating to the provided version. I also updated PMS to the latest version released today.
Still having issue.
Do you have one of the 1.27 versions PRIOR to this happening?
I’ve kept relatively up to date previously and I’m sure I had 1.27 installed at some point. I’ve been experiencing this issue for a few months. Prior to the latest update performed today I had 1.28.0.5998
