Server Version#: 1.43.0.10162
Player Version#: 1.110.0.351-4e48eb83
This happens across all clients and has happened for several server versions. I have recently disabled/deleted all collections from the server as they were causing issues when loading content on the new Android App.
In the logs, when content finally loads I see a line when I enable debug logging like the following:
200 GET /library/metadata/… TLS GZIP 15042 ms
I do not see any errors in the logs that would let me know if there was a specific issue.
Troubleshooting steps taken so far:
- Delete all collections from a Movie library
- Highlight all moves and edit their metadata to lock the collection tag
- Highlight all moves and edit their metadata to unlock the collection tag
- Optimize the Database
- Clean Bundles
- Disable collections from being created on the library
Experience across all apps: Content loads quickly with all relationships and no issues loading content on the new version of the Plex client for Android
Steps to reproduce the error:
- Enable collections on the Movie library
- Refresh all metadata for the entire library
- Confirm collection data has been created
Experience after these steps: All movies that are not within a collection load fast and work on the Plex Android app. Movies that are a part of a collection take 15 seconds to fully load all metadata within the web and windows clients and fail to load on the android client.
I can supply logs if necessary.
Thank you