Where has my server gone?

Plex Media Server
1

Server Version#: 1.24.3.5033-757abe6b4

I’ve finally resurrected my Plex server after several months of slumber and two moves, and after running the various updates, I can’t log into the local server to manage it or see content. It’s just… gone. I can connect to it manually by IP address via one of my TVs, but if I go to the server IP address the way it was previously done (:32400/web) it just kicks me over to plex.tv and my server is nowhere to be found, nor does there appear to be any way to get it back.

What on earth has been done to this platform during my server’s hibernation? This used to be ridiculously easy to manage, and now that core functionality seems to have completely evaporated, or at the very least, been buried in a deep dark hole. Meanwhile, the support site’s answer is the absurdly unhelpful “Managing both your media as well as your Plex Media Server in general is done through the Plex Web App.” which just sends me back around in circles.

2

Going to need more info.

  1. Server is local or remote ? (LAN or WAN)
  2. If LAN, what are the IP addresses?
  3. Which platform(s) ?

Since you’re Linux, Stop Plex and make a tar.gz of the ‘Logs’ directory.
Attach that file please and I will review

While there, please do a ls -la from within the Plex Media Server directory and include that.

1 Like
4

I found a bunch of stuff stashed in /var (seriously? WTF, Ubuntu?)

Server is local on the LAN, using private RFC1918 IP space. Doesn’t seem to matter if I try accessing it from local subnet or another subnet on the network.

root@guernsey:/var/lib/plexmediaserver/Library/Application Support/Plex Media Server# ls -la
total 48
drwxr-xr-x 11 plex plex 4096 Sep 16 19:29 .
drwxr-xr-x 3 plex plex 4096 Sep 21 2019 …
drwxr-xr-x 6 plex plex 4096 Sep 16 18:50 Cache
drwxr-xr-x 4 plex plex 4096 Sep 16 16:16 Codecs
drwxr-xr-x 20 plex plex 4096 Sep 16 18:50 ‘Crash Reports’
drwxr-xr-x 2 plex plex 4096 Oct 3 2019 Diagnostics
drwxr-xr-x 3 plex plex 4096 Sep 16 18:50 Logs
drwxr-xr-x 3 plex plex 4096 Sep 21 2019 Media
drwxr-xr-x 4 plex plex 4096 Sep 25 2019 Metadata
drwxr-xr-x 3 plex plex 4096 Jan 16 2020 Plug-ins
drwxr-xr-x 7 plex plex 4096 Sep 21 2019 ‘Plug-in Support’
-rw-r–r-- 1 plex plex 1004 Sep 16 16:16 Preferences.xml

5

How do you want me to get the logs to you?

6

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