As I said, I am getting real pissed at the makers, so many people bought a plex pass and what do they get when they have troubles? -a bottomless pit to throw their ‘Love for eating S’ in.
Yes, I am angry, For real! This is annoying as hell, I have just uploaded 1600 photo’s from my phone to my plex server… and I can not find any single of them.
Where the hell is the man responsible for this mayhem, and why is HE not responding to us?
Why is Otto always the one to ease the pain we encounter??? WHY???
I bet, this is what happens next, maintain an even strain… S h i t thats right!!
because there are never really updates past 90 days and if an issue is still happening after an update then we would need to know or need new logs with the new version of server or whatever and a reply with that info will reset the 90 day timer.
If it was manually closed then it is likely because things have gotten toxic or something like flagging it a bunch. The camera uploads issues are known about there is not a fix yet.
I can certainly understand the OP’s frustration. When the only access to support is through these forums, and a great many requests for help go with no response, seeing the post closed after 3 months with no response is indeed maddening. The combination of auto-closure and no guarantee of even an acknowledgement that your post has been seen (by Plex, not just ninjas and other users) gives the impression that Plex just doesn’t care about the issues being reported.
I had a conversation with kinoCharlino about 4.5 years ago which included this exchange:
@beckfield said:
An answer to the issue may not exist, but a response can say so. A response that says “We don’t know how to fix this now, but we’ll investigate” is perfectly acceptable.
@kinoCharlino said:
Totally! This is exactly what we are working on getting better at. Last quarter we piloted something with the Ninjas… we’ll refer to it as “engagement” for now hehe (love surprises here), and I’m happy to report it went well and will be rolling it out this quarter. Stay tuned!
So I’m wondering, have any metrics been taken to see if this engagement program has made a difference?
If Plex can’t guarantee at least a (NON-automated) response, even if it’s no more than “We’ll look into it,” then the auto-close feature should be turned off. Those conditions are simply not compatible in a customer support model.
Plus the simple effect, it overcrowds the forum with ‘a bit a like’ posts that never get answers. And on top of that, through a search about a problem, it gives more and more hits with NO solution.
So frankly I think they should get their heads out of their Bu7h0l3s and respond properly to some serious defects that keeps arising.
Having a server, that software is fine, is updated frequently and does a good job, on the other hand, plex players on mobile devices are (here we go again) S… If I sit on the couch wanting to see a series or movie and the subtitles are wrong, I do not need to get up, fire up my pc, go to plex through a browser, and only there I can search for subtitles and link it to that episode or movie.
So in a nutshell:
Server software is ok
Plex app on android is missing options
Plex app on Kodi is missing options (there should be a possibility to find subtitles for example)
Plex app on IOS is also missing options.
See this as an example for future reference, ask users what they think about a product before it is dumped on the market and never looked after…
Just as an example of poor state of support. I have a forum post here
A Plex ninja answered it. Is this as good as an official answer by a Plex employee and correct that this feature isn’t supported? I have no idea. It feels like ninjas are just moderators. Is the ninja uninformed because people later in the thread seem to say the feature exists. Maybe they’re confused. But right now I can’t elevate this question and get an answer if the feature is supposed to work and if this is a bug or if the feature isn’t supposed to work. I can’t send a message for support because it doesn’t support submitting questions. The last official thing I can find by searching the forum is roughly 4 years ago someone asking for this to work and then an employee saying they would look into it.
That post will get closed with no official confirmation that the feature doesn’t work (like the ninja said) and the people in the thread are mistaken or a confirmation it does work and a link to a guide on how to fix it.
What is frowned upon is pinging 30 people at once, or pinging folks continually on 30 topics in 5 minutes. Or making a topic and immediately pinging folks not giving anyone else a chance to answer first.
I’m still curious whether there are any measurable results of the efforts to improve engagement. Having had several posts automatically locked with no response in the past few years, it doesn’t feel like there was much improvement.
So sad that this thread is still open This means they have more things to do than help us out.
Anyway, If my new bought OLED TV from LG in 2021 has in the list of APPS, installed on the tv, a PLEX APP, I think that they are doing well over there, so why is nobody firm enough, bold enough to go out on the internet and specifically THIS FORUM, and try to ease our pains. They clearly are not busy helping us out.
It is incomprehensible for me that some things are simply, too hard to find, or too stupid to change. Another thread I visited earlier this week showed that using Chrome to view material from my server had CPU utilization that went through the roof while other content does not. I got the tip to use the Windows Plex App, which I did, but was again a bit disappointed (because I used it years back also for short period) that there still is no EXIT button, or a floating message that helps you navigate the App. As with our tv, we use the remote to ‘point and click’ and to leave the App, we simply click on a totally different unrelated button, that works, but when on a computer, WE DO NOT HAVE THOSE BUTTONS!!! so a simple EXIT button would mean… THEY’D LISTEN TO OUR PLEA. But again, this is simply too difficult for them.
I do not need to anger people, they just angered me about those little things, and we all know: THE LITTLE THINGS MATTER!!!
TOpics in regular categories are closed after three months because either the issue is solved in some other topic when folks deciide to make multiple of the same thing. Of folks just add "me too"s for completely unrelated issues with only tangentially similar symptoms. Often folk post without new logs or anything from the often multiple new version of server or clients that are released.
If you want to reopen a topic just ask one of us to reopen. I have done so many times. Anyone here can do so
Wow. I’m sorry, but that’s a pretty wild cop-out. Sure, some threads fit the scenarios you describe, but there are far too many threads that don’t fit those scenarios, that closed after 3 months with no response at all. There are even threads where the OP bumped the thread multiple times, keeping it open for months, or even years, with no response.
I wish Discourse had the ability to search for threads that auto-closed with no responses, or with no responses from Admins or Mods. That would be a start on the metrics I keep asking about.
If they ping me or anyone in that link and ask us to reply we will. I get pinged for that sort of thing all the time. Two folks did this weekend which i am going through right now.
We are not turning of the feature. I understand you and others don’t like it.
@beckfield ME TOOO!!! LOL
but seriously, Plex is a bit handicap when it comes to ‘explaining things’ and that is not only on this forum. So @BigWheel, I recogize your input for helping out, but you are the first to respond this way - telling us that you want to help us.
But please do remind us what this topic was all about, I opened in 2021… it is now 2023, so topics can still be alive after… kinda contra-dictionary ???
Might I suggest, that a library comes in handy? People who are not familiar in ‘who runs this site’ or ‘people who have authority to answer the questions’ might it not be handy to use all you staff members by name (not real name ofcourse) and visible on the left or rightside of this forum, with even a section of knowledge where you are good at, so that we can see, oh, hey, I need to ask @… and not throw it in the air and we do not know who might read our problem or even if there is a solution for it.
This makes it more clear to us, dumbo’s - who ask sometimes stupid or ignorant questions - to point our problem more directly.
Think about it, it makes PLEX forum more visible, but this is just a tip.
hehe (love surprises here), and I’m happy to report it went well and will be rolling it out this quarter. Stay tuned!
This means they have more things to do than help us out.
