Why does my Synology Plex Server Keep Disappearing Even Though The Service Is Still Running?

Plex Media Server NAS & Devices
1

Servers: Synology Ds1815+
i7 Desktop

I have two PMS, one on my desktop for 4k content and my primary one which houses most of my media on my Synology. It worked fine for almost 5 years and now, my Synology PMS Keeps disappearing from all Plex apps. I checked the service in the web based synology interface “package center” and it is always running when the PMS server disappears from the choices. The only fix is for my to stop and start the service. I have tried updating the firmware on the unit and the PMS package on the Synology 5 or 6 times since the issue. I am convinced it is internal and something to do with my plex on the Synology. I do not know how to read the logs. There is nothing in my crash reports folder on the Synology but the service does not appear to be crashing, just the Synology PMS option disappears.

Any assistance at all would be greatly appreciated, I love my damn plex and I am all out of ideas.

2

I moved us to the Synology forum.

When it disappears again, can you manually grab the log files for me? It will let me see what’s happening at that instant.
I only ask you have “DEBUG” logging on… (not Verbose)

To grab the logs:

  1. Add your Syno username to the permissions (Control Panel - Shared folders - Permissions) for the Plex share
  2. Open File Station
  3. Drill down through Library/Application Support/Plex Media Server
  4. Right click Logs and Compress to Logs.zip
  5. Attach that ZIP file with your next post.

That will allow me to see what’s happening as well as what preceded it