Why does the Plex Movie Agent download incorrect content ratings for many movies?

I use the Plex Movie Agent as my primary agent and The Movie Database as my secondary agent. I have 4 plex accounts set up for my family and two of the accounts are for my children. I have set restrictions on the children accounts to not show movies rated R or higher. I have found that many movies are tagged with an incorrect content rating that ends up allowing those movies to be shown while logged into the children accounts.

For example, if I filter by the “TV-14” rating (yes…a TV rating has been assigned to movies), I see 38 movies, which include movies like:
American Hustle
American History X
Jerry Maguire
Silence of the Lambs
Die Hard
Wall Street
The Breakfast Club
Alien

Clearly, not only should these movies be rated with an MPAA rating instead of a TV rating, they should all be rated R.

I know I can manually change them, but there are at least 200 movies out of the 2500 movies in my library that have an incorrect or missing content rating.

Please help.

You are not alone. I have hundreds of movies with TV ratings.
Heck, I have a few movies with the rating Rated-R Movie

Though, to be honest most of my movies that have a tv rating seemed to be Hallmark & Lifetime movies. I suppose this makes sense. Oh, another thing I find more times then not is any movie that is classified as a “TV Movie” will get the tv rating.

Also, I was able to refresh metadata on a few movies that had no rating(blank/empty) and the rating popped up.

Before metadata refresh.


After metadata refresh.

Before metadata refresh.


After metadata refresh.

Just a bit annoying to say the least. I JUST Refreshed All Metadata on all my libraries last month, twice.

I was looking into this, and it appears many movies have two american content ratings on imdb, and it looks like the Plex Movie agent is just picking the first.

Take a look at frozen. This has:

  • United States:TV-PG
  • United States:PG (certificate #48643)

It would make more sense to have the second one, however this isn’t the one thats getting picked.

Quite interesting. I went through most of my movies to check content rating and found more than I thought. I even have an X rated film…Oh yeah, I checked. It was X then re-classified as NC-17…Go figure…

EMPTY/BLANK/NO RATING
12+
14A
15+
16+
18+
18A
All
FSK 12
G
NC-17
NR
Not Rated
PG
PG-13
PG12
Passed
R
R15+
R18+
Rated-R Movie
TV-14
TV-G
TV-MA
TV-PG
TV-Y7
Teenager Restricted
UK: 12
UK: 12a
UK: 15
UK: PG
UK: U
Unrated
X

I had the same issue, also reported here: https://forums.plex.tv/discussion/300952/plex-movie-agent-using-tv-ratings-for-movies#latest