Why does this not work?

Plex Players Gaming Consoles
1

Hello

I have an Xbox 1, that is unusual.

When I try to connect to my server to play a video, sometimes it won’t load. If it does actually show the things I have on my server, and I select one, then it will not show the seasons. If the unusual happens and I see the seasons and I click a season, and it shows the episodes (that’s unusual too.) then it will never play an episode. It will open the video, maybe show the thumbnail; but never play it. I don’t know why. My connect is normal on my phone, or desktop. Why?

2

Hi there. Please enable logging in the app and post some server logs so we can debug.

3

@Moussa said:
Hi there. Please enable logging in the app and post some server logs so we can debug.

In xbox one app, or media server?

4

In the Xbox One app make sure logging is enabled in Settings -> Privacy -> Log to Media Server, and on the server make sure Settings -> General -> Enable Plex Media Server debug logging is checked.

5

Logs: https://ghostbin.com/paste/y8yq6

This time, it played some content, then buffered and quit.

6

@SloopDraok Thanks, but those are the web app logs. To grab the server logs please check out the ‘Easily Gather Logs’ section in this article https://support.plex.tv/articles/200250417-plex-media-server-log-files/

7

The problem eventually went away on its own.