Xbox One console OS version 10.0.14393.2123 (Has not been updated since 11/11)
Same network.
The Problem:
App logs in fine on Xbox One, however instead of showing the main page it’s just a black screen. It show’s I’m connected to the server. No error messages.
What I’ve tried:
Uninstall and reinstall Plex (Failed)
Hard Reboot Xbox One (Failed)
Had two user accounts, the secondary actually worked. The main did not. Removed the secondary so it just boots to the main and the problem persist.
Closing and restarting the Plex Server (Everytime after trying the above) (Failed)
Items of Note:
There is no problem on my Roku or Android boxes.
I’m able to Cast from the server to the Xbox One.
Everything was working fine until a particular show finished tonight (12/1/16), when we went back to pick the next episode is when this problem began.
@Moussa Made the change, rebooted the server and restarted the xbox one app. This time it just got stuck at the plex loading screen with the running circle. Tried closing and reopening the app a few times, same result. Removed the XBox from the devices, closed and reopened the app, logged in and back to the black screen seemingly logged in, on the server.
An updated Plex Media Server log is attached from reboot until now.
@seyler Nothing stands out to me from that log. Is your server connected to plex.tv? It might help if you temporarily share your server with me so I can see why the app fails to connect from my end, if you’re okay with that.
@seyler Thanks for the share. I can see the issue now. Unfortunately your library name contains characters (< and >) that causes issues in some code that creates the dashboard elements. I’ve filed this bug internally to fix, but in the meantime you can workaround it by removing those characters from your library name. Not ideal, but it’ll get it working for now. Sorry about that! Thanks for helping track down the issue.
