Why have Movies and TV Shows just started not working for me? Version 1.5.2.3557 or sooner..

General Discussions
1

Plex Media Server - Version 1.5.2.3557

I have had my Plex Media Server for a while now (since August 2015) I have had to do uninstalls for servers not starting and other bugs along the way. But to date I have yet to have this problem, until now.

The other day a few of my Movies and TV Shows were not playing. They just keep loading and all I see on Plex is that its buffering. This really sucks because there is now no way for me to fix this without reinstalling I feel like. I have a wide user base that has taken time to build a history with and I would hate for them to lose their watched history and other information because of a bug that might have slipped in between a Media Server Upgrade.

Also, I just recommended Plex to a co-worker where I work and he has been using for the past week or so with great success. I feel like this is a horrible timing :frowning:

I always talk so much good and spread the good word of Plex. Please Plex Team, Look out for me in my time of need! :heart:

P.S.
You dont know how much you depend on something until its gone… :cry:

I have attached my Logs. If you need anything else please let me know.

The log from 3/30/2017 has the logs for after I did a repair installation on Plex Media Server.

The other from 3/28/2017 has the logs for before I attempted the repair, so the wounds are fresh. I didn’t know if that would make a difference or not to attach both.

2

Try the current public release and see if the problem is still there. 1.4.4.3495 is the current public release available from plex.tv/downloads, just make sure to toggle off the the Plex Pass Downloads option before you hit the download button . This solved similar issues that I was experiencing…

3

@cblyth said:
Try the current public release and see if the problem is still there. 1.4.4.3495 is the current public release available from plex.tv/downloads, just make sure to toggle off the the Plex Pass Downloads option before you hit the download button . This solved similar issues that I was experiencing…

Thank you for your help!

One Question, Can I downgrade without losing anything?

4

@bdrumm said:
Plex Media Server - Version 1.5.2.3557

I have had my Plex Media Server for a while now (since August 2015) I have had to do uninstalls for servers not starting and other bugs along the way. But to date I have yet to have this problem, until now.

The other day a few of my Movies and TV Shows were not playing. They just keep loading and all I see on Plex is that its buffering. This really sucks because there is now no way for me to fix this without reinstalling I feel like. I have a wide user base that has taken time to build a history with and I would hate for them to lose their watched history and other information because of a bug that might have slipped in between a Media Server Upgrade.

Also, I just recommended Plex to a co-worker where I work and he has been using for the past week or so with great success. I feel like this is a horrible timing :frowning:

I always talk so much good and spread the good word of Plex. Please Plex Team, Look out for me in my time of need! :heart:

P.S.
You dont know how much you depend on something until its gone… :cry:

I have attached my Logs. If you need anything else please let me know.

The log from 3/30/2017 has the logs for after I did a repair installation on Plex Media Server.

The other from 3/28/2017 has the logs for before I attempted the repair, so the wounds are fresh. I didn’t know if that would make a difference or not to attach both.

Can you tell me what do you have on network shares ? You need to move the transcoder directory to a local drive.
Is the rest of the app data for Plex Media Server local or on network drive / share?
Only the media files can be on network share/drive

Mar 29, 2017 19:46:48.795 [5084] WARN - CodecManager: EAE exited with code 3. Restarting.
Mar 29, 2017 19:46:48.795 [5084] INFO - CodecManager: starting EAE at \\DEDICATEDSERVER\Plex_Transcoding_Folder(192.168.0.9)\EasyAudioEncoder
Mar 29, 2017 19:46:52.000 [4084] ERROR - [Transcoder] [ac3_eae @ 029e0060] EAE timeout! EAE not running, or wrong folder? Could not read '\\DEDICATEDSERVER\Plex_Transcoding_Folder(192.168.0.9)\EasyAudioEncoder\Convert to WAV (to 8ch or less)\lrto7fqbjgup6vzynnmxnu3d_4700-1-0.wav'
Mar 29, 2017 19:46:52.004 [4980] ERROR - [Transcoder] [ac3_eae @ 029e0060] error reading output
Mar 29, 2017 19:46:52.015 [4976] ERROR - [Transcoder] Error while decoding stream #0:1: I/O error
Mar 29, 2017 19:46:55.000 [4976] ERROR - [Transcoder] [ac3_eae @ 029e0060] EAE timeout! EAE not running, or wrong folder? Could not read '\\DEDICATEDSERVER\Plex_Transcoding_Folder(192.168.0.9)\EasyAudioEncoder\Convert to WAV (to 8ch or less)\lrto7fqbjgup6vzynnmxnu3d_4700-1-1.wav'
Mar 29, 2017 19:46:55.014 [3056] ERROR - [Transcoder] [ac3_eae @ 029e0060] error reading output
Mar 29, 2017 19:46:55.024 [4980] ERROR - [Transcoder] Error while decoding stream #0:1: I/O error
Mar 29, 2017 19:46:56.830 [4628] ERROR - [TranscodeOutputStream] Streaming Session 099664D0 appears to have died from under us

I see the database also on network share. You will end up with database corruptions !

Mar 29, 2017 19:38:35.140 [3632] INFO - SQLITE3:7932BA5F, 283, recovered 77 frames from WAL file \\DEDICATEDSERVER\Plex\Plex Media Server\Plug-in Support\Databases\com.plexapp.plugins.library.db-wal

I presume \\DEDICATEDSERVER is a different machine?

and please do enable debug logging if you need to submit evidence for problems
See https://support.plex.tv/hc/en-us/articles/201643703-Reporting-issues-with-Plex-Media-Server

5

@sa2000 said:

@bdrumm said:
Plex Media Server - Version 1.5.2.3557

I have had my Plex Media Server for a while now (since August 2015) I have had to do uninstalls for servers not starting and other bugs along the way. But to date I have yet to have this problem, until now.

The other day a few of my Movies and TV Shows were not playing. They just keep loading and all I see on Plex is that its buffering. This really sucks because there is now no way for me to fix this without reinstalling I feel like. I have a wide user base that has taken time to build a history with and I would hate for them to lose their watched history and other information because of a bug that might have slipped in between a Media Server Upgrade.

Also, I just recommended Plex to a co-worker where I work and he has been using for the past week or so with great success. I feel like this is a horrible timing :frowning:

I always talk so much good and spread the good word of Plex. Please Plex Team, Look out for me in my time of need! :heart:

P.S.
You dont know how much you depend on something until its gone… :cry:

I have attached my Logs. If you need anything else please let me know.

The log from 3/30/2017 has the logs for after I did a repair installation on Plex Media Server.

The other from 3/28/2017 has the logs for before I attempted the repair, so the wounds are fresh. I didn’t know if that would make a difference or not to attach both.

Can you tell me what do you have on network shares ? You need to move the transcoder directory to a local drive.
Is the rest of the app data for Plex Media Server local or on network drive / share?
Only the media files can be on network share/drive

Mar 29, 2017 19:46:48.795 [5084] WARN - CodecManager: EAE exited with code 3. Restarting.
Mar 29, 2017 19:46:48.795 [5084] INFO - CodecManager: starting EAE at \\DEDICATEDSERVER\Plex_Transcoding_Folder(192.168.0.9)\EasyAudioEncoder
Mar 29, 2017 19:46:52.000 [4084] ERROR - [Transcoder] [ac3_eae @ 029e0060] EAE timeout! EAE not running, or wrong folder? Could not read '\\DEDICATEDSERVER\Plex_Transcoding_Folder(192.168.0.9)\EasyAudioEncoder\Convert to WAV (to 8ch or less)\lrto7fqbjgup6vzynnmxnu3d_4700-1-0.wav'
Mar 29, 2017 19:46:52.004 [4980] ERROR - [Transcoder] [ac3_eae @ 029e0060] error reading output
Mar 29, 2017 19:46:52.015 [4976] ERROR - [Transcoder] Error while decoding stream #0:1: I/O error
Mar 29, 2017 19:46:55.000 [4976] ERROR - [Transcoder] [ac3_eae @ 029e0060] EAE timeout! EAE not running, or wrong folder? Could not read '\\DEDICATEDSERVER\Plex_Transcoding_Folder(192.168.0.9)\EasyAudioEncoder\Convert to WAV (to 8ch or less)\lrto7fqbjgup6vzynnmxnu3d_4700-1-1.wav'
Mar 29, 2017 19:46:55.014 [3056] ERROR - [Transcoder] [ac3_eae @ 029e0060] error reading output
Mar 29, 2017 19:46:55.024 [4980] ERROR - [Transcoder] Error while decoding stream #0:1: I/O error
Mar 29, 2017 19:46:56.830 [4628] ERROR - [TranscodeOutputStream] Streaming Session 099664D0 appears to have died from under us

I see the database also on network share. You will end up with database corruptions !

Mar 29, 2017 19:38:35.140 [3632] INFO - SQLITE3:7932BA5F, 283, recovered 77 frames from WAL file \\DEDICATEDSERVER\Plex\Plex Media Server\Plug-in Support\Databases\com.plexapp.plugins.library.db-wal

I presume \\DEDICATEDSERVER is a different machine?

and please do enable debug logging if you need to submit evidence for problems
See https://support.plex.tv/hc/en-us/articles/201643703-Reporting-issues-with-Plex-Media-Server

Thank you for your response as well!

I am copying the files now and when it is done I will change the transcode directory and the appdata directory.

I had been using it this way for months, around 3 months to be exact. It seemed on the outside to not have anything wrong. But as time goes on, I guess the corruption slowly increased and made the server start acting goofy.

When I get everything squared away, I will post back and let you know the results.

I turned on Debugging for a little bit. And have attached results.

6

@bdrumm said:
I turned on Debugging for a little bit. And have attached results.

Logging is fine now
But the locations are still to be changed

7

After moving my directories the problems have resolved themselves! Thank you so much for your help @sa2000!

I appreciate the quick response and how accurately the problem was diagnosed!

Keep up the great work Plex Team!