Why have you people ruined Plex?

I am scared to death to try to open the Plex all on my TVs. One is currently using the Plex app via a Roku Ultra device. The other is just using the Plex app on the Google desktop.

When I open them, will I find everything is totally messed like I found when I opened the Plex app on my iPad? Will I have no access to music and audiobooks through my TVs?

Someone at Plex needs to answer this question. Then someone needs to fix the problem if there is noway to play music through the TV.

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Im not trying to stir the pot. I only use plex on my PC. Did smart tv apps break or something? I do have several family members who use Plex, so what should I expect to help them fix?

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Just came to chime in that I also am extremely disappointed and saddened by the new app. Playlists are in a “box” view instead of a sensible, information-dense list view like they used to be. The new home screen is useless, “On Deck” and “Up Next” and “Recently added” are all gone. Now your library is segmented by media type with no nice home screen to unite them. I hate to think this is the beginning of the end of my time with Plex but it seems that’s where we are.

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Hear, hear!

This is a mess and, unfortunately, a too common one nowadays, where a company chooses to put what are basically ads front and centre against the will of paying customers.

I have a lifetime pass and it’s appalling that the option to remove certain options (what’s on now, today’s live TV for you, etc) from the home menu has been removed.

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Amen. These dictators don’t care anymore about delivering a delightful user experience. As soon as you start to criticize the application, the Dear Leaders gaslight you into thinking that you are delusional with mental issues just for having even a slight inclination towards using the software in some way that deviates from their twisted viewpoint.

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Of course the update happened to me while on vacation. Never received the elusive notification email, like many others. I eventually figured out how to use Plexamp which I didn’t want to download because having all of my content in one place was the point of Plex, or so I thought
 Had to re download my music playlists, but at least they work now. As for downloaded movies, I have no idea where they are. I re-downloaded one of my movies back to my Android device, which allegedly performed successfully, however after about 2 hours of searching, I still can’t find any downloaded video content anywhere on my device. How to access it? Nobody knows!

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I am assuming the just asked any one of the fanboys on plex forums to be a special tester.

They seemingly used about 10% of the functionality of the previous app, so everything else was deemed “unnecessary” in the new app.

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you are a clown - if someone takes their existing software and makes it so that a substantial amount of the users hate it – THATS THEIR FAILURE, not the users.

I don’t want to blow your mind here but software is meant for the user - thats literally what it exist for. If your software sucks that many, many users say they hate it – that is your fault.

Telling people to like a broken product is pretty idiotic.

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I am convinced they were paid by amazon and netflix to do this. This level of a self inflicted wound is so abhorrent it probably needs its own use case study.

There is no way they tested this, there is no way they didnt know that it was this laggy. They kneecapped performance, they kneecapped features, they kneecapped their own unique user experience for what exactly? If someone didnt pay them off and they did this at the expense of their own demise, thats even worse than my grammar.

I am replacing my frustration with amazement.

“Your scientists were so preoccupied with whether or not they could, they didn’t stop to think if they should.” - Dr. Ian Malcolm

“I’m not even mad. That’s amazing.” - Ron Burgundy

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I have been thinking the same thing Paul, regarding your thoughts of internal sabotage. You are not the only one who thinks that is what is going on here.

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I paid for a lifetime license prior to the price increase in a bit of a panic. But now I’ve unfortunately upgraded all my devices to the new app (big mistake!), I realise how much of a mess Plex has gotten itself into.
I nearly didn’t buy Plex as Jellyfin nearly had enough for me to use that, but the Live TV part of Plex used to be great, so that swung it.
Is there any way of getting my money back, so that I can pay for Emby?

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I’m with the others who think the phone app is horrible. It’s very disappointing. I’ve been with Plex for a long time, but that association will end if this proves to be the new direction of the company. In the meantime, I will be looking for alternatives.

The damn new app is all advertising. I suppose that’s a new revenue stream for the company. Apparently, the lifetime accounts don’t last. Our memories of them do, however.

Just so the folks at Plex can know
 I never watch anything on my phone. I don’t subscribe to Apple TV, so why is it on the home screen? Why would I, when I have a home theater? What I wanted to do was listen to one of my favorite albums and couldn’t. I listened to Pandora instead.

Also, PlexAmp sucks. I tried it and deleted it because I couldn’t listen to what I wanted. It’s just another Pandora, but not as good.

One final thought – Please don’t ruin the Roku app. It’s fine just the way it is.

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It’s not just a piece of absolute cr$p but it’s also completely buggy. The new iPad app cannot see my libraries. What was the need for ruining a perfectly working app?? This is garbage.

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What goes in the mind of a group of people gathered around a table: look we have this great app. Let’s take a saw and destroy it and ruin the experience and make it more buggy but also force people to upgrade the system against their will.

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you can’t downgrade and not only that they force you to updgrade your server so now you’re doubly screwed.

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Where are all my libraries??? I have over 40. The iPad app only sees 10.

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@JackDry

What they’ve done is separated the media types into separate apps.

Having a “One size fits all” never really worked well.

What they’ve done is break it out:

  1. Videos in the video app
  2. Music in Plexamp
  3. Photos in the Photo app.
  4. (I think) admin in an admin app is coming but not 100% certain of that.

If you look at the NAS vendors, they have the same breakout

It allows them more freedom to do what’s needed for the specific media type without breaking the other types

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Ce qu’ ils ont fait c est massacrĂ© une application pour en faire un truc “moderne” pour ceux ayant deux neurones


La majoritĂ© des gens disent que c est de la merde actuellement la nouvelle version
 Faudrait TĂȘt vous poser des questions

SrPFu4z

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The new iPad app literally doesn’t work. Like, I can play a few minutes of a movie from my local Plex server, then I start getting errors and nothing else works. VLC/web browser can play stuff off that server fine, so the iPad app is obviously the problem.

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Been wondering this too. Engineering types love to build for themselves rather than for customers. It’s pretty twisted.

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