I’ve been a loyal Plex customer. Nobody can’t say otherwise. I’ve paying paying Plex Pass monthly, since Jan-2014, and with the money I spent with my Plex subscription since then I could have paid 2 lifetime subscriptions and have change. Why should I do that? Pretty much because I love Plex, I don’t want the project to die, and was happy supporting then until now. However, I come to realize, that Plex has been expanding with a lot of features, and some issues like “Plex Sync” has never been completely fixed. I see threads about people still complaining about the same things over and over again. “Plex Sync” is the only Premium feature that I would like to use, and it worked for me only a few times. Since it only worked few times for me, I’m deciding suspending my subscription.
Plex guys, if you are fair, you should even give me lifetime Plex Pass subscription at this point. I already paid 56 months of your monthly susbscription .
I hope you guys focus on addressing issues raised by the community.
I don’t think anyone cares why you are cancelling you subscription. Maybe this is something to send right to Plex as feedback. Not something to post on, what is primarily, a troubleshooting and help forum.
I have to wonder why you think Plex should reward you for choosing the monthly option when you decided to keep Plex for years and never purchased the Lifetime on you own. If you wanted to support Plex on an ongoing basis you could get a lifetime pass and then make additional contributions as the feeling moves you.
While I am sure your complaints are real and valid I do have to wonder why, if you love Plex so much, you have not given some time and effort into trying to help fix the problem.
It is clear that the problems you are experiencing are not universal as if they were then there would be many many more posts about the problems.
If you wanted to help Plex you would post details about your setup and exactly what you do that causes the problem and logs from your system when the problem happens.
I agree that Plex is adding a LOT of, for me, useless features and that implementing those feature adversely impacts Plex’s ability to maintain and troubleshoot the platform that does not mean that Plex is not trying.
I understand the need to throw a temper tantrum directed at Plex, I have tossed out a few myself. What I do have trouble with is the number of folks with problems that apparently are not being looked at that are not willing to help Plex fix the problem.
Simply complaining or posting to threads saying “me too” are not productive actions.
Plex does work to improve the platform and fix their problems but most of the problems that people have are ones that Plex is unable to reliably reproduce in their labs so they need all the detailed info they can get to diagnose the problem and fix it.
I think the lifetime subscription should go away. It gives Plex an out and leaves you with no leverage for the long term, like the OP is trying to emphasize.
I do not see how “lifetime” gives Plex an “out” and no Plex Pass really gives anyone any leverage with Plex at all.
I have just as much “leverage” with Plex (I have lifetime) as any monthly or yearly person. That is to say I have no leverage at all and neither does a monthly subscriber.
Plex will do what Plex wants and the users have little say. Sometimes the Plex gods smile on the users and other times they do something else on the users.
“Some days you are the dog, other days you are the hydrant.”
I guess you are right. I could have purchase the lifetime and then continue support with monthly payments… Methods of payment/subscriptions would be different without a doubt… The amount of money spent however would be exactly the same, and that is my point.
I guess you didn’t take the time to look for my posts/replies about transcoding/sync problems before saying I haven’t given my time and effort to help Plex fix problems.
Transcoding and sync problems are not new and there are always someone complaining about it.
I wish the project could be open source, so I would spend my time in a more active way coding a fix than writing posts in a community forum and waiting for the dev team considering to fix them.
Then you don’t understand capitalism or how a customer base works. As a lifetime customer, they don’t know whether or not you stopped using plex 12 years ago. As a month to month, a customer who leaves, means reduced monthly revenue. I can’t imagine why this needs to be explained to anyone. But apparently the original poster’s basic consumer logic flew over heads.
Putting out a feature that kinda mostly works then adding it to the brochure and moving on is a disease that has infected all american corporations. Feature requests for basic movie and tv viewing have been sitting out there for six years. Instead, they add news and podcasts. The music player has progressed after a few years not to be pathetic, but none of us use it because it is simply basic. I forget that photos are even a thing plex has. The channels rotted away years ago as did the iTunes integration that is still in the Settings Configuration, but has barely worked, ever. hell, using local assets hasn’t been reliable for me since 2012!! The posters from online (plexapp caching servers or thetvdb problem-who knows) break randomly every week. Meanwhile there is a full complement of correctly named posters with the TV show… I gave up on that. And how did I get all those posters locally?? I installed KODI and loaded my collection there and then had it save them locally. A shame Plex doesn’t offer that so my server doesn’t request images a thousand times a day from the internet.
I would love for them to stop spreading out to more and more things and ignoring that this started as a video playing product. That’s why we all came to it and paid back when they were small. I see video features in Emby and Kodi that I wish I had in plex for my movies and TV. Eventually someone will handle video better than plex and then that core of users that really use that feature will start moving on. I’m sure photos and newscasts and podcast and music are bringing a lot of customers in who then are surprised that Plex handles movies and tv shows too!.
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