All of the 356 movie files on my server are M4V files copied from DVDs. Plex recognizes all of them. Plex recognizes new M4V files I add to the server reliably, except for one file. It continues to recognize other new files after failing on the one. I have moved the file, renamed it, emptied the trash and rescanned the libraries. I will reboot the server if necessary, but I would like to understand why this is happening.
1.what type of library is it in. 2. what is the actual name of file
It is in a Movie library, but maybe that’s not what you mean.
The file name was Harry Potter and the Prisoner of Azkaban -1.m4v. The -1 is an odd addition that several of my other files have and Plex has no trouble with them. As a last resort, I removed the -1, the file name is now Harry Potter and the Prisoner of Azkaban.m4v. Plex does see the file now, so my problem is solved except for my learning curve.
thanks for the quick response.
https://support.plex.tv/articles/categories/media-preparation/
https://support.plex.tv/articles/200381023-naming-movie-files/
https://support.plex.tv/articles/200220687-naming-series-season-based-tv-shows/
Harry Potter and the Prisoner of Azkaban (2004) [Put Extra Crap In Brackets].m4v
Regarding MP4/M4V files:
FileBot (link in my signature) can handle that file naming/structuring (for TV Shows) for you automatically or manually in seconds.
What FileBot can’t do is remove possible embedded metadata in the Title Field of MP4/M4V files. Plex will read this info and prefer it over a perfect file name/structure, but you can combat that situation by moving Local Media Assets to the bottom of every agent list you can find. All tabs in TV Shows and Movies here:
https://support.plex.tv/hc/en-us/articles/200241558-Agents
Just drag LMA to the bottom of the list and drop it. If you do have embedded metadata this will cure the issue, if you don’t it won’t matter. LMA will do what it has to from the bottom.
Renaming/restructuring is best performed OUTSIDE the library and you may need to write a new bundle for the show or movie so The Plex Dance® was invented:
The Plex Dance®:
- remove show/movie from library
- rescan library files
- empty trash
- clean bundles
https://support.plex.tv/hc/en-us/articles/200392106-Library-Actions <— scan library files, empty trash, clean bundles - bring names and structures into compliance/Move LMA/etc
- replace corrected show/movie into library
- rescan library files
All Steps. In Order. No Shortcuts.
Still No Joy?
Log Files:
https://support.plex.tv/articles/200250417-plex-media-server-log-files/
Drag zip file to message window and drop it.
