That link is in our Plex Pass Members only section. Basically, we are working on it. We don’t provide ETA’s. When it is supported, it will be included in our release notes. For compatibility, do not use HEIF with Plex for now.
Well isn’t this an arrogant answer. This certainly isn’t a customer-centric repsonse, or attitude. 3 months. That is how long iOS 11 has been out and I am sure iOS 11 was not a surprise to Plex as it was announced at the Worldwide Developers Conference 3 months before that. Unless, someone isn’t doing their job.
Since Plex doesn’t “provide ETA’s”, what does Plex think an acceptable time to wait is? “Basically”, Plex has been working on this for than 3-6 months. Whoever the “we” is should learn how to do their job. Unless maybe Plex isn’t actually working on it and they could give us more information like why they aren’t supporting it.
This is ridiculous, Plex, how can you expect your users to go backward in their technology to stay current with you? YOU created the upload feature, it’s incumbent on you to make it work! 3-6 months… I’d be fired if I took that long to do a core part of my job!