Server Version#: 1.14.1.5488 on WIN 10
Player Version#: WEB Version 3.77.4 and Media Player Version 3.83.1
I will provi logs as needed but I migrated my WIN 7 server to my new WIN 10 server per forum discussion instructions removing/deleting/updating files as needed. WIN 10 works fine on the above server. However I am trying to install the latest version we just got for WIN platform V 1.15.0.659-9311f93fd which downloads to the udpate directory but will not install. All I get is the spinning circle and to wait. Is there something obvious I can check to see that I might have missed something in that migration that is preventing the update of the new version on my WIN 10 platform? I did the migration in Dec 2018 and this was the first download that has occurred for servers WIN 7 old and new WIN10 noting I do maintain my WIN 7 old too but only use the clients to remotely access the WIN 10 now new primary server since Dec 2018 without issue. I use clients locally on WIN 10 as needed without issue. Thanks for any guidance. I am a plex pass person. If I need to try something or provide log/files, please be specific to the exact files/location they should be found in noting I am familiar with the APPDATA location of the PLEX server files.
If you tell me to uninstall as the only solution and reinstall PLEX on WIN 10 will it maintain my setup of libs and recordings etc. and such as that was myh point of migrating it sidways so as not to have to rebuild all those settings I had on WIN 7?.
Yes, if you do it like below:
- Stop/quit/end Plex Server with the tray icon
- deinstall Plex Server with the regular ‘Apps’ control panel of Windows (do not use 3rd party ‘Uninstaller’ software like Revo etc., disable any “Registry optimizers” you might have running)
- for safety, reboot Windows
- download the installation exe of the new version and install it
It would have been also possible to backup and then restore the Plex data
https://support.plex.tv/articles/201539237-backing-up-plex-media-server-data/
Thanks for the suggestions. But before I do that I am wondering when I migrated I did install on WIN 10 the 1.14 version mentioned above from scratch and not a directory copy but then copied only these data directory parts over per instructions: cache, codecs, crash reports, logs, plug in support and plug ins. So I guess my question is how will uninstalling and reinstalling just a newer version for 1.15.0.659-9311f93fd fix the problem of this software updating using PLEX itself from what seems to be a working 1.14 to 1.5?
Aslo I notice in the backup link you provided it refers to saving some registy information. When I installed the 1.14 version noted I presume my registry entries were all set/created properly when installing but maybe something in side one of the migrated files I did not update to reflect the WIN10 platform that I admin logged into potentially? Opinion?
Sorry, I understood the above as if you migrated a Windows 7 installation to Windows 10 – i.e. made a “Windows-Upgrade”.
If you performed a fresh installation (instead of copying the registry content), your server has now a different “machine ID”.
This has only consequences if you were sharing your server with other Plex users, because then you’d have to re-assign each user’s allowed libraries.
Did you use 3rd party “Uninstaller” software (e.g. Revo) or “Registry Optimizers” (like the one integrated into CCleaner)? These can cause trouble for future Plex updates and should not be used.
Try my manual update process from above first, bevor anything else.
I bought a new WIN10 pc. I copied the strategic files from my WIN 7 old pc found in APPDATA for some directories as mentioned in one suggested migration plex forum post to rebuild the server on another machine to maintain things like lib settings and recording programs for tv, etc. to avoid having to reset them. Note I run a basic plex server where I simply have my libs pointing to usb disk folder locations and whatever recording is kept by PLEX is all I have. I don’t download all the other garb of posters and such per movie or episode etc, no special script processing or such. So my basic library folders remained intact as they were on USB disks replugged into the new WIN10 server USB ports with same disk drive names, folder names etc. where my recordings were kept.
So when installing plex server on WIN10 I sent the full PLEX install file to my new PC or downloaded it and executed it locally to install. No I do not use any other special tools other than built in WIN uninstaller and no 3rd party stuff. I have not yet done any kind of uninstall of PLEX server on WIN 10 as its been running fine. When finishing the migration I overlayed the target PLEX folders/files that I copied from WIN 7 to the APPDATA folder as the forum references suggested.
The files I copied over for folders included Cache, Codecs, Crash Reports, Logs, Plug in Support and Plug ins. I backed those folder/files up from the install before copying in the WIN 7 versions.
I don’t recall updating any registy information since I did a normal install.
I am able and have been using it this way since late Dec without issues both localy on WIN 10 with media player client or remote though on same network from my WIN7 using media player client to WIN10 server noting WIN7 server is not started anymore. I think this was the support move procedure I referred to when doing: https://support.plex.tv/articles/201370363-move-an-install-to-another-system/
Then I got this new alert of release update the server which I tried to apply but just got the spinning circle and message to go get a cup of tea. Now I will say I have seen similar on WIN 7 before in past upgrades when I applied to that server but eventually on the WIN 7 updates say after 15 minutes with a forced restart the changes were always applied and updated.
On WIN 10 not the case. I have not tried this new server release update on my WIN 7 server yet which I have stopped using since Dec when WIN 10 was built and may try to see if it updates ok there first before uninstalling on WIN10 and installing new on WIN10.
But really if I do the WIN 10 uninstall and reinstall using WINdows typical will that fix the problem to allow future upgrades to be applied normally? Or is there something in one of those folder/files I copied in my Dec setup for WIN10 that might be preventing the install of new versions? I don’t want to have to keep doing this for ever new version update on WIN10. But Yes I will try your instructions to uninstall and reinstall using just WIN typical method you referred to above.
Hello Moderator. GOOD NEWS! Today I was going to reinstall and when I went to WIN10 programs and features to uninstall the v1.14.x version I noticed a REPAIR option so I tried that path and opened up the EXE I had for that version when I did install it. It completed fine. Then I tried the update using Plex normal path to the latest v1.15.x…and walla. It worked without issue. So it seems something got messed up or incomplete when I originally installed Plex on my new PC WIN10 using that same V1.14.x file. All is good now it seems. But I will monitor it with the new v1.15.x applied. It acutally auto installed all ok including shutting down the server and restarting it automatically unlike what my WIN 7 server does. Maybe I will try the repair on WIN 7 for the same too. Thanks for the guidance.
An hellow again Moderator. I just tried the same repair on my WIN 7 and then apply the v1.15.nnnn upgrade like I did on my WIN 10 successfully and it is doing the spinny circle like WIN 10 did and not completing. This has never happened on WIN 7 that the update did not complete though it was never smooth. So I think there might be an install issue with this v1.15.nnnn version as an upgrade now that I replicatede it on both WIN 7 and WIN 10 servers.
Hello again Moderator. The new v1.15.? release that just came out did update my WIN 10 ok which after a WIN uninstall/repair fixed and allowed install of the first v1.15.? release. But oddly enough neither v1.15.? releases would auto install on my WIN 7 now either. So I tried the uninstall/repair like I did on WIN 10 but it did not fix the issue on WIN 7 so I uninstalled the v1.14.? last release and installed the latest v1.15.? 2nd release that just came out. It will be interesting to see if WIN 7 auto updates ok with the next or third v1.15.? release as well as WIN 10.
Well the latest release of Plex Server the other day auto installed on my new WIN 10 pc, but on my original WIN 7 pc it is no longer updating. It seems to stop the plex server, create a win 7 restor point and unsure if even starts to apply the new release. After waiting 10 to 15 minutes the server never gets restarted so unsure if its done. When I manually execute the new version just downloaded form the download update plex folder it gives me the option to uninstall or repair. I chose repair and that seems to install the new latest release and starts the Plex server. So WIN 7 updates are more of problem then they were before. Previously they use to apply but I would have to manually start the server to find the update was completed. Now it does not seem to do the update to the end. So I guess this is the new WIN 7 method to apply updates,…use the REPAIR path of an install started manually if the auto install does not complete.
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