During the maintenance window, Plex Media Scanner crashes Windows 11 with a BSOD. The MEMORY.DMP file indicates that Plex Media Server is the culprit. When Plex is not running, there are no issues with the computer and no crashing occurs. If Plex is running, the computer will crash at the same time every night which is around the start time of the Plex maintenance. I have disabled all scheduled tasks within Plex but still crashes during the Plex maintenance window. This started after upgrading to the latest version on 7/21/2024. The current version installed is 1.40.5.8854.
Computer Details
CPU: I9 14900K
MEMORY: 64GB
OS: Windows 11 Pro 64 bit 23H2 fully patched
VIDEO: NVIDIA RTX 4070 (Driver 560.81)
ANTI-VIRUS: MalwareBytes latest release
The issue with the BSOD occurring every night at the same time is definitely related to an issue related to Plex Media Scanner. From MEMORY.DMP
PROCESS_NAME: Plex Media Scanner.exe
TRAP_FRAME: fffff90c11ee73a0 – (.trap 0xfffff90c11ee73a0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000600000000 rbx=0000000000000000 rcx=fffff90c11ee7600
rdx=fffff90c11ee7600 rsi=0000000000000000 rdi=0000000000000000
rip=fffff8035325651e rsp=fffff90c11ee7538 rbp=fffff90c11ee7660
r8=00000000000000de r9=fffff90c11ee7620 r10=ffffd088adf760c0
r11=0000000000000000 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0 nv up ei ng nz na pe nc
nt!KiRemoveCurrentlyEnumeratedThreadFromReadyQueue+0x8e:
fffff8035325651e 488b4808 mov rcx,qword ptr [rax+8] ds:0000000600000008=???
Resetting default scope
Please let me know if additional information is required.
Thank you. It seems that I’m having the same issue. Ever since installing a new server on a new Win 11 PC about a month ago. Finally tracked it down to Plex. I think I found the “Credit Detection” under Setting>Library, then the “Marker source” option. Turned off a few other options, and we’ll see what happens tonight.
Also moved the Maintenance window to three hours earlier. If it still crashes the PC, but at an earlier time, then the problem is following Plex. At that time I’ll install the Windbg SDK to hopefully confirm what’s crashing it.
I disabled all tasks and moved the start time to a different time. My system still crashed and it followed the new scheduled time. I move Plex to a Server 2022 VM and removed from my Windows 11 system and have not had a BSOD since. It is clearly something with Plex. Never had an issue with Windows 10 but as soon as I installed Windows 11, the issue began. Everything is stable now but I do not have the use of my NVDA graphics accelerator.
Ah, crud. I guess I haven’t used it too much yet, so I might have to install Win 10 and start over… Or I could put it in a VM I guess, then I could move it to any PC easier. Any way to get help with this problem? Sucks because the VMs I am running are crashing hard because of this and running processes take a while to get back to what they were doing sometimes.
Here are my server logs, hopefully someone can look into it. Plex Media Server Logs_2024-08-29_11-38-36.zip (3.3 MB)
If so, and some other file is needed, please let me know. I also did the Plex DBRepair three days ago and the problem persists.
Logs and debug dumps have been posted on other BSOD threads. This problem has been happening since credit detection was released, I wouldn’t hold my breath on it.
Ok, my machine didn’t have an unexpected shutdown overnight. I outlined the changes I made already. We’ll see what happens tonight. I’ll leave my Win 10 VM running, which I didn’t last night. However, I’ve had that not running prior to the changes and it still shut down. Only major thing I did was change credit detection to online only. I did turn off a few other things though, but I think I covered everything. I am using Plex minimally, only our own media on an external USB drive, videos, music, and pictures. So, I try to turn everything else off, including viewing remotely right now. Nobody used the server yesterday though, so we’ll see if that has any impact.
