Plex Media Scanner crashing Windows 11 every 24 hours on PMS 1.40.4.8679

Plex Media Server Desktops & Laptops
1

Hello Plex support
Plex Media Scanner is causing BSOD on Windows 11 every night on my PC, without fail. I’ve unchecked most settings, but nothing makes a difference.
Recently I did a clean reinstall of Windows 11 and restored my Plex Media Server from a backup. Was not experiencing any problems like this, before reinstalling W11.

When crash occurs, BSOD reports: DRIVER_OVERRAN_STACK_BUFFER

Using the Windows Debug app, analysis of Minidump file reports Plex Media Scanner as the Process_Name.
SYMBOL_NAME: nt!_report_gsfailure+25
MODULE_NAME: nt
IMAGE_NAME: ntkrnlmp.exe
IMAGE_VERSION: 10.0.22621.3880
STACK_COMMAND: .cxr; .ecxr ; kb
BUCKET_ID_FUNC_OFFSET: 25
FAILURE_BUCKET_ID: 0xF7_MISSING_GSFRAME_nt!_report_gsfailure
OSPLATFORM_TYPE: x64
OSNAME: Windows 10
FAILURE_ID_HASH: {82d2c1b5-b0cb-60a5-9a5d-78c8c4284f84}

I have uploaded my Plex Server Logs and copy of the most recent Windows 11 Minidump file. I would really appreciate some analysis by a Plex representative, so I can fix this problem.

Regards, Derek.

Server Version#: 1.40.4.8679
Player Version#: 1.97.2.190-ca5000d0
Server logs:
Plex Media Server Logs_2024-07-21_20-23-16.zip (1.4 MB)
Windows 11 Minidump crash report:
Windows-11-minidump-file.zip (623.1 KB)

1 Like
2

You mention disabling most options? Have you disabled credit detection? It causes BSOD for a few users including myself.

2 Likes
3

Potentially related: ever since the latest update on Linux, my scanner is constantly crashing. It will either be stuck mid scan and won’t detect anything new, or just wont scan at all until I restart PMS. Really annoying.

4

Hi Dr_Tone
Thanks for replying to my message!
Since posting my original message on the forum, the Plex Scanner has stopped crashing Windows to BSOD. It was when I discovered that “Credit Detection” was also an option for my Web Series & Internet Videos libraries, that the problem was fixed. Originally, I had only turned it off in my Movies and TV Show libraries. Once that setting was turned off in all libraries, the nightly crashing has stopped.

5

It should be impossible for user-space apps to cause a BSOD. Something could be very wrong on the hardware side.

Do you have an Intel Core 13… or 14… CPU? If you use an Intel Core CPU of the 13th and 14th generation, now is the time for a BIOS update

6

It should be impossible but somehow plex manages to do it. There are dozens of reports of BSODs with credit detection in various threads over the last year or more.

2 Likes
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There is nothing wrong with my hardware. I am fully aware of problems with 13th/14th gen. Intel CPUs. My system uses an AMD 5800X with latest BIOS updates installed.
I have already run System checks, like Memory check, etc…
Before I turned off all Credit Detection settings in Plex, my PC would crash at the same time every night, and produce identical Windows dump files, indicating that the Plex Media Scanner was to blame. I uploaded my Plex logs and Windows crash logs, so that someone from Plex could analyse.

8

Im having this same issue, it happens with scheduled scans and also with triggered scans from the tv app. It’s annoying.

9

Did turning off all options fix this issue for you?

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I’ll never know which exact setting fixed the problem on my Plex Server.
I kept turning off as many “specialty” settings as I could find.
In Scheduled Tasks, I only have these turned ON:
Backup Database
Optimize Database
Remove Old Bundles
Remove Old Cache Files

In Library settings, all Thumbnails, Markers, etc… = Never

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