With the new plex server i'm getting server is not powerfull enough

Plex Media Server NAS & Devices
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1

Server Version#: Version 4.100.1 with experimental features enabled
Player Version#: Web

Recently I updated my plex server and I am getting server not powerfull enough. This started to happen about 6 months ago when I updated my server container to the most recent version.

I am running my plex in a raspberrypi (that true is not good enough to convert video on demand) BUT it works both for TV and phone (because it uses direct play). Actually I make sure my video formats are supported by mainly my tv specs as the phone can reproduce all the same formats. This does not explain why I cant play the video on my laptop without this error popping up (and I have selected to prefer and use direct play in all the definitions).
Being the laptop quite powerfull (even tho playing in web) it should work with direct play or transcode localyy if required.

This didnt happen in other older plex versions, and if the video could not be played I could always select a resolution (which would be max resolution) and it would play

2

The client cannot transcode media. It can either decode/play the format that’s delivered by Plex or it’ll fail to play. That’s specifically true for the web app which is limited by the playback capabilities of the browser.

There’s a number of reasons why Plex thinks it needs to transcode your media.
The most common ones being:

  • the client cannot deal with the format or combination of formats as-is
  • there’s some restriction, e.g.
    • client video quality preferences
    • server-side restrictions that could kick-in if the stream is considered remote (which again can happen for a number of reasons)
  • there’s an actual bandwidth bottleneck, specifically insufficient network bandwidth requiring Plex to attempt to decrease the bitrate of the stream

Your server logs should show the technical details as for why Plex decided it’ll need to transcode those files.
The technical details of your files might also shed some light on why this is happening.
https://support.plex.tv/articles/201998867-investigate-media-information-and-formats/

3

This occasionally happens on my appletv playing 720p content I’ve recorded, too.

4

I was getting the same error. I believe the issue is that in there is an bug with the following setting

Transcoder > Hardware Transcoding device

If this is set to auto it will use the CPU to transcode instead of the iGPU. Change this to the iGPU manually in my case it was GeminiLake UHD Graphics 600.

This resolved my issue.

I am assuming it’s a recent bug as it has always been set to auto and worked for me without issue.

5

Thanks for this,

I disabled video streaming transcoding and it seems to fix the problem…

Cheers,

6

It happens during direct play for me.

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