I added a 4K video to my library and it play fine on WMP but it won’t play through my plex. When I try to play it through plex I get this message “Conversion failed. The transcoder crashed or failed to start up. Its exit code was 1”. Any thoughts??
Thank you
If you were attempting to play your media on a 4K compatible playback device and your files were encoded using Direct Play requirements (H264/265 - AAC/AC3) then you should be good to go. If your server is not fast enough to transcode non Direct Play compatible files on the fly, then you would definitely face these problems.
Trying to transcode 4K on the fly w/ Plex is not going to be a pleasant experience. Luckily given the fact that few people sit close enough to their TV to perceive 4K, it saves people from being sucked into this gimmick.
Can you post the XML from PMS for this video? Sounds like something with the file PMS didn’t like.