@hatcher.server said:
@r.lenhart2 said:
Server version 0.9.12.19
You can try updating to 0.9.14.4 (i think is the latest), sign out and sign in again.
I would if I could find it. Plex Server says it is up to date and I am using the Plex Pass Update Channel.
@r.lenhart2 said:
@hatcher.server said:
@r.lenhart2 said:
Server version 0.9.12.19
You can try updating to 0.9.14.4 (i think is the latest), sign out and sign in again.
I would if I could find it. Plex Server says it is up to date and I am using the Plex Pass Update Channel.
Ok, found it, installed it, still not working.
sam eissues here… tried everything i before me with no luck.
auto-sign in on.
4 users with gold.
quick power on enabled, but also tried changing that.
i have a kinect
@r.lenhart2 said:
@r.lenhart2 said:
@hatcher.server said:
@r.lenhart2 said:
Server version 0.9.12.19
You can try updating to 0.9.14.4 (i think is the latest), sign out and sign in again.
I would if I could find it. Plex Server says it is up to date and I am using the Plex Pass Update Channel.
Ok, found it, installed it, still not working.
Have you done this delete Plex, reboot Xbox and then reinstall Plex. This what worked for me
Tried every suggestion in the thread. No luck.
2 users. 1 is authorized for plex. App works when the non authorized user is signed in but freezes if I try to switch back to the other one.
Kinect: yes
Quick launch on.
Hahha as my brother always says “never download the update until a couple of weeks later - wait till someone else goes through all the bugs”.
It is frustrating but these things happen.
Uninstalling etc did not work.
I got it working (with a temp workaround) as mentioned in the first post:
Hope this helps someone out there.
At the moment I just switch user if I want to watch Plex. Not ideal - but works.
As a possibility, is there a regional issue here? I’m UK…
While I appreciate updated to apps, I think they’re only serving ykjr client base in a positive way if tested extensively in advance. Clearly this wasn’t.
2 users only one linked to Plex
I also have Auto Sign in set to ON
I have Kinect
I’m on quick launch
I was having this problem, this is how I seemed to get it working.
bam works like a champ, repeat steps 2-4 for all profiles on your xbox
** note: this doesn’t seem to work for profiles that don’t have all libraries enabled?
I tried most of this and nothing seemed to work. Then I turned my xbox off, (if your xbox doesn’t start with the xbox green splash screen, unplug it and then plug it back in so that the xbox has to boot up before showing your dash board. Mine doesn’t do this because under xbox settings–>Power & Startup, I have “Instant On” Turned off, and Energy savings On. Got Tired of stuff getting stuck in memory/cache so mine completely powers off when I turn it off which is what I guess they mean by energy savings mode.) While xbox was still off, I went into my Plex server on my PC, clicked on SETTINGS and then DEVICES, Clicked on XBOX One, and there were a whole bunch of Xbox-SystemOS devices shown with various versions which was kind of weird. I deleted ALL of them, and then turned my xbox on. Xbox will show the xbox green logo screen while booting and then eventually display the Dashboard. I signed in to my xbox live account, and then launched the Plex App. It works just fine now. I went back and looked at my Plex Server, SETTINGS, DEVICES, XBOX One, and there’s now only one new Xbox-SystemOS device showing.
Got it working - deleted xbox one from server’s “devices” tab, initially this was not enough however. on the main profile plex still loaded endlessly and never provided a new PIN. However now on another profile that was never set up before plex loads and almost immediately moves to the PIN link screen. linked the app and its working just fine, although I did have to change settings to allow insecure connections on the same network. Havent tested the main profile yet again - almost scared to now that I have it working on another profile.
Steps that ultimately worked for me:
Hi Guys, +1 for the same issue.
look forward to an update (hopefully soon) 
-wrong thread-
We’re obviously looking at this with MS as a very high priority issue - so will let you know when we understand it better.
My hope is that (in the short term) we can at least have a workaround that reliably works, so please keep posting details of the steps you’ve tried if you’re still having issues. Please be as specific as you can.
As for the comments about catching this in testing - it’s no comfort I’m sure, but MS saw this issue in cert one one test console but it resolved on a reboot - so we didn’t think this was a ‘real’ problem. Clearly it is, even if we’re yet to understand it. Apologies again and we’re working hard on sorting this out, somehow 
For those that care about the technical stuff we know about so far:
We’ll update this thread as we know more.
I’m not able to get past the splash screen on my Xbox One. I have tried all of the troubleshooting tips and still cannot get it to load. I can connect to my server using the Home Theater application on my laptop.
@Munky711 said:
To get this resolved all I did was the following. Closed the Plex app, then deleted the XBox device on my plex server. Started the Xbox Plex client and it will load and ask you to link the app to your Plex account (pin) again. Did that and all is fine now.
I was able to escape all the problems by doing what Munky711 advised:
Remove all Xbox devices listed in the https://app.plex.tv/web/app#!/settings/devices page of the web interface. My Xbox is set to Energy Saving mode so it is a hard boot everytime so this is also worth a try for all those that are set to instant-on. So on a hard boot and first boot into Plex app I was prompted to update and did so. On first attempt the splash screen was just sitting there so I killed the app by going back to Home and quitting the app, on second boot into Plex app it loaded no errors and works as required. I have PlexPass and only the one login which automatically logs into plex xbox app, I dont see an option for auto sign in though?
One thing I noticed is that it did not ask for PIN activation to log back into the app even though it had been removed from the Devices list, is this correct/normal?
Another user here with the same issue - here is my setup:
Kinect - Yes
Instant On - Yes
Auto Update - Yes
Plex Installed to External 5TB HDD (Default drive).
Number of accounts on Xbox: 4
Number of accounts with Xbox Live subscriptions: 2
Attempted fixes, none successful:
-Main Xbox screen, select Plex, select Quit
-Hard reboot
-Unplugging power after shut down, waiting 1 minute, plugging power back in
-Switching between user accounts without logging out of each account
-Switching between user accounts by logging off of one account and into another account
-Creating a new guest account and attempting to use that account
@jmckee said:
@Sinjunb said:
Nothing is working. Latest update broke everything and Plex refuses to connect to the media server. It worked flawlessly for months before this… Very annoyed right now.Have you tried the solution in the thread for Plex unable to connect to media servers after the update? If the app is starting but unable to connect you should still be able to enter the settings menu (Hamburger button) and select settings → security and change never to allow on local network.
+1 on this … got it working. THANKS!
Tried changing users, disconnecting devices, hard rebooting XB1 and server, nothing worked. Finally worked round by going to settings in the xb1 app and reset “fall back to insecure settings” to “allow for local network”.
@kjshanef said:
Tried changing users, disconnecting devices, hard rebooting XB1 and server, nothing worked. Finally worked round by going to settings in the xb1 app and reset “fall back to insecure settings” to “allow for local network”.
Worked for me aswell. This is probably the easiest workaround.Thanks. tschut88
