Wrong account on server.......I think

General Discussions
1

I’ve just finished setting up my Plex Server and THOUGHT I had bought a lifetime pass for it…but may have by mistake bought a lifetime pass for a player account with a different email…So…My server knows me as proudpeacock817@an email domain, but my Lifetime plex pass seems to be at proudpeacock4270@ a different email domain…so I cannot administer the server or add users or anything. What can I do short of a) buying another lifetime plex pass for proudpeacock817, or (worse yet) re-install and re-build my entire (1000+ video) library.

Thanks!

Ralph

2

this procedure will help you getting the server out of its current account
https://support.plex.tv/hc/en-us/articles/204281528-Why-am-I-locked-out-of-Server-Settings-and-how-do-I-get-in-

3

I’ll give it a shot…I have fully backed up my media library (5+ TB), JUST to confirm, doing these steps as described should not in any way affect the work I have done in cataloging everything (my own artwork, my own posters, etc.)? My server will be 100% intact, just now associated with the account that I bought the lifetime plex pass for?

Sorry for the need for re-assurance…I’d hate to lose the 200+ hours I’ve spent getting everything just right.

If true, many many thanks…from a recent Plex adoptee (having abandoned KODI over database issues.

Ralph

4

@proudpeacock4270@hotmail.com said:
I’ll give it a shot…I have fully backed up my media library (5+ TB), JUST to confirm, doing these steps as described should not in any way affect the work I have done in cataloging everything (my own artwork, my own posters, etc.)? My server will be 100% intact, just now associated with the account that I bought the lifetime plex pass for?

Yes, absolutely.

5

OK,

Thanks so much!

Ralph